This was a big nothing. I am an ambassador member so I am supposed to get a room upgrade anyway. I got what I booked and paid for but only a slightly higher floor which I would have gotten anyway. I do not believe I will go back to the Venetian again. It was just ok – and for that – I will stay somewhere else next time.
We arrived slightly early for check in. I chose the first clerk available (younger man – 25-30 yrs old at the Ambassador check in desk) and he quickly took the money without saying a word. I asked if there were any upgrades available and whether anything could be done with the resort fee. We got a lot of nothing and he did not even pretend to want to give the $20 back. He gave us a code for faster internet but I don’t see any value in that. He said that we were getting an upgrade but as I said, it was not much of an upgrade and I am supposed to get one anyway for my ambassador membership. We were otherwise charged the full ride with full cost resort fees, etc.
If I had it to do over, I would put the $20 in the slot machine rather than give it to this guy because he not only did not do us any favors, he failed to explain anything about the hotel and he did not tell us that we had a casino credit that we just needed to activate. He also messed up our check in so that the hotel charged my credit card an extra $863. After taking a lot of our time and giving us the general run around, they finally fixed it. Thank goodness I had proof that I had already paid part of the bill as a deposit when I booked! If I was someone who needed the credit on my card for other things, I would have been in a real pickle because it took nearly a week to get that bogus charge off my card. It was not an issue for us but I could see how it would really put a damper on Vegas if we needed that credit.
Handed over $20 with my credit card, desk clerk asked if I wanted change. Politely said no. She immediately upgraded to a high floor suite with a view over the pool, said we could check in immediately (it was noon), and gave us a 2pm late check out, as well as $15 gambling credit
Arrived during labor day weekend 2016 on a Friday night through monday.
Very busy check in line so had no choice to target agents. Met with a young mid-20s female who was fairly short/curt but with basic friendliness. Handed the sandwich and politely asked for any upgrades and thanked for any thing she can do. She said she’ll do what she can.
Basically it’s the exact same luxury
basic suite we booked except it had a marginally better view. Venetian has 3 arms, and one overlooks the prime strip view, the other over looks the northern end with view of the Venetian pools and the last arm overlooks completely away from the strip. We got the 2nd one, it was fairly high up (mid 20s floor?).
But overall $20 was taken and reading the other reviews…this was definitely NOT an upgrade.
Note that this was during holiday weekend and there was a conference at Venetian as well so the rooms likely were limited. But the agent took $20 anyway and unfortunately did not hand back the money as it was customery reading the other reviews.
So a disappointment at The Venetian.
The hotel was sold out that 3 day weekend and we arrived at 10 am, way before check-in time. I asked the FD agent if they are allowed to accept gratuities…she said yes and I slipped her $40 in a small envelope and told her what was inside (cameras dont record sound). I then told her I was there for an anniversary (I wasn’t) and that I didn’t plan to use the pool, internet or gym so was there anything we could do about those “pesky resort fees”. She said let me see what I can do…she upgraded me to a view room, let us check in early and cleared the resort fees for all three nights! Not a great score but still success.
Originally booked bella suite with no view, did $20 trick and upgraded to bella with strip view in venezia tower with late checkout and free breakfast for two/$15 in free gambling. Also, was given a complimentary fridge.
Tipped $50 and asked about a jacuzzi tub room, and was told that maybe a discount could be given. Said they could do a 1400 sq ft suite for an extra $100 per night (would’ve been $500 extra total), which I had to decline. The resort fee wasn’t waived, and I just got a higher floor with a terrible view.
I tipped $20 and was well taken care of!
Arrived at 12:20pm to the hotel. I slipped the $20 between my 2 cards and was asked if I needed change. I told her no 🙂
I asked if she could provide me with any complimentary upgrades. She gave me a room immediately (while I watched other people storing their bags until they could get a room). She upgraded me to a pool view on the 15th floor and then gave me 2 VIP passes to TAO and 1 complimentary drink ticket. She also gave me a 4pm check out time since I had a late flight back home.
Great service! I even had my resort fees waived as I encountered a few room issues during my stay.
Amazing service and awesome hotel! My $20 went a long way!
We checked in at 13:00 on Friday (11/9/15) and it was packed! We were staying for 6 days so I had a $50 ready. Was sent over to a young lady clerk. I said that we had a reservation (through Travel Republic) – she then asked for my ID and Credit Card ($50 sandwiched between) As I handed it over she took it out (Nb. there were manager’s everywhere!) she asked if I wanted change from my $50 to which I said “See what you can do”.
She upgraded us to a double suite in the Palazzo with a Strip view (a value of £1200, £500 more than we had paid) and gave us a late check out (4pm) as our flight wasn’t until 21:25.
I arrived to the Venetian on a Sunday about 4 pm. It was a bit packed so i could not really chose the front desk person. Usually I’m not a person who handles rejection to well so i was hesitant about even doing this. But as i approached the front of the line i figure i let them tell me “no” instead of me. So i slid in $40, because i had two rooms. Apparently they are no strangers to this. The young female latina about 25 yrs old knew what this $$ was all about. She began making small talk and typing away. Unfortunately for me, she did not step away from her station to talk to someone, like others that have received great rooms have described. She just kept on typing, while my $40 sat under her note pad. after she was wrapping it up I asked her ” so what type of room are these?” She was shy of winking at me when she said, “these are strip view rooms and here are some vouchers ” (free room service breakfast and coffee at some shop….big “woo-deee-daa” i was more eager to see the room. When we go there we got a partial strip view room facing one building overlooking the roof of the casino and the other partial strip view overlooking the pool (i didn’t get that one) After my big dissapointing reveal I’m guessing my original room was facing the mountains or in front of another venetian tower. The layout of the venetian is not pretty unusual to begin with. I think that only the end of the hall suites are the ones with the full view view.. So like i said before, i don’t know if i got hooked up or scammed. This does not discourage me though. i will continue to work the sandwich until i get my fill. At least she didn’t not say NO. Beatiful hotel and rooms.
Arrived about 12:30. Little choice as to clerks as there was a line, but managed to get a younger female. Was handed back the 20 at first and asked if it was supposed to be there, to which I replied yes. The 20 vanished and she started typing. We chatted a little, and she mentioned
that my originally booked Piazza suite was not ready yet. Was offered a Prima suite at first, but knowing that those rooms hadn’t been renovated I then I asked if there was anything at Palazzo.
She found a Siena suite that was ready, and mentioned it was slightly smaller than the Piazza (which I didn’t mind as it retails for much more than a Piazza) and a phone call later I was on my way up to a very high floor of the Palazzo!
The Siena suite was lovely, but this particular one didn’t have a view of the strip nor any exercise equipment like some do. The shower was AMAZING to say the least with 5 shower heads!