Noon, crazy busy, escorted to a clerk, full hotel (rates were high), landed high floor with a view upgrade.
We were early to arrive (10:30am) and were told to come back at 2-3 pm for check in since nothing was ready.
We came back around 1:45 pm and just went to the next available clerk. As she was checking us in I asked if there were any complimentary upgrades. She was happy I asked and said yes. My wife thru in that it was my birthday also. (It was) and no money was exchanged but I was willing to when or if she asked for ID (she also waved our resort fees 19.99$$ a day for 7 days )
Came in early afternoon around 2 pm. Picked the clerk that looked friendly. Asked about any upgrades they could do.
I was surprised they had availability due to the Valentine’s holiday but we got upgraded from a 375 sf Deluxe room to a 480 sf Deluxe Plus room. The extra space was definitely a plus
Arrived at 23pm, only 2 counters opened and no-one in the queue.
I was reluctant at first to ask for the upgrade as there was a supervisor just next to the cleck. But she asked if I wanted to be upgraded (the common offer, for a price). So I’ve asked, just having the 20$ in the folded in my hand.
“This is what I can do for you” without even thinking twice. She proposed my a City view or a “mini-suite”, for which I opted (far from the casino but closest to the jacuzzi – the pool was closed).
Read about this trick on this website, so decided to go for it. Reservation area was very calm, went to the first one available, and older lady who didn’t speak English very well it appeared. However, I handed her the sandwich and just asked simply, “We are interested in any complimentary upgrades you may have.” At first, she looked a bit hesitant, but then in a couple of minutes she said “How about a mini-suite, will that work?” I said sure! I probably could have asked for the resort fee to be taken off, which I may do next time, but that was all it took. That simple!
I targeted a clerk that was younger looking and appeared friendly. I had the $20 in between my ID and Credit Card, in a place where she could see it.
The problem was that they told me the room I’d been locked into was on a smoking floor. So at this point, we didn’t even have what we booked. I asked if there was anything she could do to help us, and she said she could waive the resort fee. The manager came over and I indicated for him to look at the $20. I asked if we could be upgraded to a Spa Suite for our inconvenience and he proceeded to tell me that our room rate would change to a total of over $2000…not what we were looking for.
We ended up not tipping. The guy still offered a $100 dining credit and waived resort fee. But we still didn’t get the room on the floor that was booked because the booking rep was incorrect about the floor being non-smoking.
I asked if they had any complimentary upgrades Since we’re celebrating our anniversary. I got 2 rooms to choose from. They also waived the resort fee. Completely awesome!! I tipped 20 dollars after getting the upgrade.
I went to check-in at around 4pm. Went to the first available check-in person and put $50 in my passport before hand so it was ready when she asked for it. Once I gave it to her I asked her is she had any “bigger rooms” available. The hotel was pretty booked up but she still managed to give me a suite.
Checked in around 3pm – this was the first time attempting this, so I just gave it a go…
I told the gentleman behind the counter that my wife and I were celebrating our wedding anniversary (true story) and slipped him the sandwich and asked if there were any comp upgrades available.
He said yes sir let me check – he told me that we were booked for a basic room on the 1st floor (probably because it was booked on hotwire) and he told me he would gladly put us in a Deluxe Plus room with more space and a great view on the 17th floor. He also comped our Resort fees and gave us 4 VIP Passed to the RPM Nightclub. I will be doing this every time I stay in a hotel now.