75 Reports From the Treasure Island Hotel Front Desk
Recent Room Upgrades: 75% (6/8)'All Time' Upgrades: 83% (62/75)
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- Room Booked: Comp - Run of House
- Room Upgrade: 36th Floor Executive Level
- Hotel Clerk: Male / 18
- Check-In: 2010-01-29
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My employer earns comp room nights based on the number of guests booking room nights for our conferences and meetings. Typically, these comp rooms used by employees are the worst (view of air conditioners, room next to ice machine or elevator, etc.) If the hotel has to give away a room they aren't going to put a non-revenue guest in a suite or even a deluxe room. So, for the first time I got the nerve to try the $20 sandwich. I checked in at 7pm on a Friday night and handed over the license and credit card with the $20 between and asked if I could have an upgrade to the 36th floor. He smiled and said "you are in a comp room" and I felt my heart sink. He did a lot of keying on the computer and told me my Executive level 36th floor room was ready and did I want a mountain or strip view. Got it! He explained the 36th floor is usually an additional $40/night but said he appreciated me as a guest, while slipping the $20 bill into his pocket. Vaulted ceiling, spectacular view but the best part of it all is no riff-raff riding the elevators and stopping on every floor.
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- Room Booked: deluxe room
- Room Upgrade: panoramic view room
- Hotel Clerk: Female / 25
- Check-In: 2010-01-10
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I arrived in Vegas early around 9am and figured I would check in early at TI, but I come to find out I can't till 11am. I went to grab breakfast and came back to the check in line to find it already twenty people deep. There were five clerks, two young clerks and the rest were older. I actually let two people cut my to get a younger clerk. I gave her the sandwich with the 50 and asked if there were any complimentary suites open, specifically asking for the luxury or premiere, a push but its sunday and people were checking out for the weekend. She said they were all locked and could upgrade me to the panoramic view room which was a $40 upgrade every night. I asked if there was anything else, she said this was all she could do. She said would comp me a bottle of "champagne" (it cost five bucks, j roget brut..lame..). I pushed for spa passes also figuring since I didn't get the suite. No luck, once again.. she said she'll help me out, but ended up only getting me a free break buffet for two. In the end, I did get the upgraded room (albeit really nothing more than a better view ), free sparkling wine, and buffet for two but I expected more with a $50 sandwich. Looks like I'll have to it at higher end hotels, mainly five stars. Word of advice, push for all you can get with the clerks. Good Luck!!!!
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- Room Booked: 2 deluxe - least expensive
- Room Upgrade: Panorama Strip-View 26th Floor and 2Q facing strip.
- Hotel Clerk: Female / 25
- Check-In: 2010-01-01
- Booked at: Orbitz
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We checked in about 5:30 pm. Since it was a busy New Year's Day and we had 2 rooms reserved, I thought a $50 sandwich seemed right. I got a young female clerk at the far end of the desk. I asked if she might have free upgrades and she said since she was in a good mood and just starting her shift she might find something. Pan room was wonderful view of Southern strip, Rio and Mountains out of one window and Palazzo out of the other. WOW! Kids' room had good view of Pirate Show. She also "forgot" to add $96 resort fee to 2nd room. She must have devoted 20 minutes looking for 2 made-up rooms close to each other for us. Very good investment with a nice person!
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- Room Booked: standard
- Room Upgrade: strip view
- Hotel Clerk: Female / 25
- Check-In: 2009-12-16
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This was my first attempt at tipping the front desk clerk and I was a bit nervous. I checked in around 10:00 p.m. and there wasn't anyone else checking in at all. I 25-30 year old female motioned me over to the desk and I gave here the standard 20-dollar sandwich and asked if there were any complimentary room upgrades available. She tucked the 20 in her breast pocket without hesitation and went to work on her computer. We ended up with a strip view room on the 33rd floor and a complimentary bottle of champagne. Not a home run, but well worth my 20 dollars.
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- Room Booked: Deluxe
- Room Upgrade: Deluxe
- Hotel Clerk: Male / 18
- Check-In: 2009-10-23
- Booked at: Priceline
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Tried the sandwich for the first time, but got nothing. I was even stuck a smoking room. I kind of got a strip view of the north strip, but it was eh. It was a super busy weekend, so I'll chalk it up to that.
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- Room Booked: Deluxe Twin
- Room Upgrade: Deluxe Twin Strip View 30th Floor.
- Hotel Clerk: Male / 18
- Check-In: 2009-10-15
- Booked at: Hotels.com
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We were party of 5 guys after 3 rooms, so slipped $60 in the sandwich.
We dropped on young male clerk, which I've read here was one who people have had luck with in the past. Check-in time was approx 1pm.
Asked if any complementary upgrades available as he noticed the sandwich .
Walked away with 30th floor with view straight down the strip.
Think our upgrade options were limited as we required twin queens rather than king beds.
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- Room Booked: Deluxe Queen-Queen
- Room Upgrade: Strip View
- Hotel Clerk: Male / 25
- Check-In: 2009-10-11
- Booked at: Expedia
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We arrived at around 11pm and went to the only available clerk, We were booked in for 6 nights. I sandwiched the $20 bill in between my passport and credit card with the bill just barely visible to the clerk and asked if they had any complimentary upgrades available. The clerk said that he'd check but there was only likely to be a Strip view upgrade available. We got the Strip View upgrade on the 32nd floor with a great view of the Venetian and Mirage and looking straight down the strip, I was very happy that the much heard about $20 sandwich had payed off!!
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- Room Booked: King Bed
- Room Upgrade: N/A
- Hotel Clerk: Female / 18
- Check-In: 2009-10-11
- Booked at: Orbitz
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On last visit we had no choice over (non)smoking, which annoyed us greatly. This time, when my husband explained that I am pregnant and asked for non-smoking room, the clerk saw the $20 and said "not a problem!" - so no upgrade, but at least I didn't choke to death.
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- Room Booked: Deluxe
- Room Upgrade: 30th Floor with a view down the middle of the strip and a bottle of Champagne
- Hotel Clerk: Male / 46
- Check-In: 2009-09-05
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I sandwiched the $20 between the CC and Drivers License and lyed them on top of my reservation printout. I asked the clerk if there are any free upgrades available and he said he would check. When he took my CC he flicked the $20 under the counter in front of his monitor. We got a great room and it was weel worth the $20.
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- Room Booked: Deluxe
- Room Upgrade: Deluxe with Strip View
- Hotel Clerk: Male / 18
- Check-In: 2009-07-12
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Check in was pretty busy so I was skeptical but once we started the check in process I asked if they had any free upgrades and he asked us what we were looking for and I just told him anything you got would be great. My boyfriend put a 20 on the counter and the clerk just let it sit there. He gave us a room on the 31st floor with an awesome strip view he said it would have been an extra 40 a night but he was going to wave it for us. He finished the check in and took the 20. The room was really great for an extra 20. We could see the Mirage Volcano erupt and see the Bellagio Fountains right from our window. We also got 2 free tickets to there Cirque De Soleil show Mystere for booking right on the Treasure Island Website and our room was only 69 a night anyway so the extra 20 was completely worth it.
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- Room Booked: standard
- Room Upgrade: deluxe stipview
- Hotel Clerk: Female / 25
- Check-In: 2009-07-05
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Lobby was packed and had to go to first available clerk. Slipped a $20.00 bill between my drivers license and credit card and asked if there were any upgrades available. She smiled and said she could move us up to the penthouse floor, corner room with two views of the strip and private elevator. She seemed very grateful and thanked me a couple of times.
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- Room Booked: Deluxe room
- Room Upgrade: Executive Suite
- Hotel Clerk: Male / 18
- Check-In: 2009-07-01
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My wife and I were on vacation / road trip and planned to stop in Las Vegas for one night to possibly catch a show of some kind. I booked my reservation about a month in advance and got a very good rate on a deluxe room.
The night before we went to Las Vegas, I stumbled across this website and decided to give the $20 sandwich technique a try. We arrived at the hotel around 6:00. There were a couple of people waiting in line to check in, but I was only there a couple minutes before it was my turn. A young desk clerk walked up to the desk and asked if she could help me. I told her I had a reservation and gave her my name.
I handed her my "sandwich." She looked at the ID and handed it back to me. She put the credit card on the keyboard and pocketed the $20 as I asked about the possibility of a complimentary upgrade. She said she was already working on it for me.
She handed me the room keys and said that I would probably be very impressed with the room. She was right. We were upgraded to an executive suite room with a wonderful view of the strip.
This was my wife's first time to Las Vegas, so now every trip will probably be measured against our stay at Treasure Island.
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- Room Booked: Strip View
- Room Upgrade: Executive Suite
- Hotel Clerk: Female / 25
- Check-In: 2009-06-19
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We got in late on Friday nite, and the counter was pretty empty, handed the credit card over with the $20 bill folded up underneath, she got a huge smile on her face, typed a few keystrokes, and had us in the Executive suite in no time! GORGEOUS room! I'm going back next month and doing it again!
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- Room Booked: deluxe
- Room Upgrade: deluxe, 35th floor strip view
- Hotel Clerk: Female / 18
- Check-In: 2009-06-18
- Booked at: Orbitz
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Upon checking in, was a little nervous that the Manager who was hovering around would be at the counter when I was there. As LUCK would have it, I get called up and he is standing right beside the clerk trying to look important. Get the deluxe(regular) room as purchased on the 7th floor with Mall/parking lot views. As soon as the mgr type is turned away I slide the sammy to clerk, and voila!, a strip view on the 21st is available for that night. She then tells me that the next day we can move in to the 35th floor if we like. 3pm next day, moved to the top. BEST view of strip we have ever had. Next time it will be $50!
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- Room Booked: Deluxe
- Room Upgrade: Corner Strip View
- Hotel Clerk: Female / 25
- Check-In: 2009-06-16
- Booked at: Expedia
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Asked if there were any upgrades available, took up a couple of minutes, then she said yes. Not sure if she saw the $20 or not, but she seemed surprised when I gave it to her. We had an elevator where you had to put in your room key to get to your floor. Our room had a view of the Fashion Show Mall and the Stratosphere one side and the Palazzo and the Venetian the other. Definitely worth the $20!
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- Room Booked: Standard midweek deep discount
- Room Upgrade: 36th (penthouse) floor room, plus champagne
- Hotel Clerk: Female / 25
- Check-In: 2009-06-14
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Arrived around 11 and there was no line. Fumbled with the $20 sandwich for a minute, since I was expecting to have a few minutes to build it. "Do you have any complimentary upgrades available? It's our wedding anniversary." The clerk gave us the choice of a middle floor with a king sized bed and strip view, or the "penthouse" floor with two queen beds and ship view. Because of Justin's note below, we took the top floor, and like him, we got the fireworks exploding straight outside our window. The clerk also offered to send up a complimentary bottle of champagne, which we accepted on our final morning. Quite a deal!
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- Room Booked: standard
- Room Upgrade: Penthouse floor
- Hotel Clerk: male / 18
- Check-In: 2009-04-13
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Slipped a $20.00 bill between my drivers license and credit card and asked if there were any complimentary upgrades available. He moved us up to the top floor (36th) with huge room with a view of the mountains. Also inlcuded a free bottle of champagne. Can't beat that!
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- Room Booked: Regular Room
- Room Upgrade: Strip View Room with Private Elevator
- Hotel Clerk: female / 18
- Check-In: 2009-04-05
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Worked perfectly. The lobby line was half full. She seemed a bit surprised, but was very nice. The $20 disappeared, and we ended up with a 36th floor, Strip view room, with private elevator, plus a complementary bottle of champagne.
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- Room Booked: DELUXE
- Room Upgrade: PANORAMIC VIEW
- Hotel Clerk: female / 18
- Check-In: 2009-04-03
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handed over the $20 with the credit card and she said she was happy to upgrade us. There were 12 clerks working at the time and the lobby was packed.
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- Room Booked: Standard
- Room Upgrade: Penthouse floor, overlooking strip
- Hotel Clerk: female / 18
- Check-In: 2009-02-08
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Worked like a charm! Checked in Sunday night around 7pm and no one in line. Went to the young female clerk. Was staying for 4 nights. Politely asked for any complimentary upgrades available. Gave me 36th floor/penthouse floor with the separate elevator and amazing view of strip - Mirage volcano especially. Was a corner room so also had excellent view of mountains/Palms Resort area as well.
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