232 Reports From the Planet Hollywood Hotel Front Desk
Recent Room Upgrades: 0% (0/0)'All Time' Upgrades: 88% (204/232)
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- Room Booked: Hollywood Hip
- Room Upgrade: Fountain View
- Hotel Clerk: Male / 25
- Check-In: 2012-01-29
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Jackpot! Andy Got A Planet Hollywood Room Upgrade
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Arrived about 15 minutes before check-in time. Prepared my $20 sandwich while waiting in line. After he asked for my I.D., I asked "Are there any complimentary upgrades available today?" He asked what I was looking for and I said I'd like a fountain view room. He slid the $20 under his keyboard and confirmed that a room had "just opened up" and booked us on the 33rd floor. The room would have been an additional $35/night from our original booking, so we saved $120.
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- Room Booked: Fountain View Room
- Room Upgrade: Panoramic View suite
- Hotel Clerk: Male / 18
- Check-In: 2012-01-22
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Jackpot! KP Got A Planet Hollywood Room Upgrade
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I had read several stories about the $20 tip in Vegas especially at Planet Hollywood. I had also read in other review websites like Yelp that this is a bogus and do not try this as it might be offending to the clerk. But nevertheless, I thought of trying. The most I would have lost was $20 and 2 minutes of unpleasant feeling.
It was about 8 pm when I checked in and there were a lot of people checking in. So I hoped I get the clerk on the extreme left so that there was no one to my left. Luckily I got that clerk. I had to use the restroom before checking in because I was coming from a long drive from Grand Canyon. I prepared the ID/20/CC sandwich as I had read in this site before going to the check in desk.
And from there, it was exactly the same steps as most of the people had mentioned.
I said my last name upon which he pulled up my reservation. Then he asked me for the ID. I gave him the ID/CC sandwich.
He asked me if I needed change for it. I said, "No its for you. I am wondering if there was any complimentary upgrade available." He put the ID near the screen, CC on left side of his keyboard and $20 bill on the right side of the keyboard and said "Let me see what I can do." He searched for less than a minute and told me I can put you in a Panoramic View suite. I wanted 2 beds because it was 3 of us. He said he has other options but that has only 1 king which would not work for me.
So he put me in a Panoramic view on the South end (Which did not have the Fountain View).
I dont know if I would have got the same upgrade if I had just asked politely and requested for a complimentary upgrade.
I will try again if I go to Vegas again but next time, I will book the cheapest room in the hotel and not the slightly expensive one.
I would suggest everyone to try it atleast in Vegas. All you lose is $20 if it doesnt work and I have heard that most clerks will return the $20 if they cannot give you an upgrade.
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- Room Booked: Hollywood Hip
- Room Upgrade: Resort Room
- Hotel Clerk: Female / 18
- Check-In: 2012-01-03
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Jackpot! Nuggin Got A Planet Hollywood Room Upgrade
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Checked in at ~2pm; long lines, but the front desk was well-staffed. The male clerks were stationed close together at the center area, while two young female attendants were on the wings; needless to say, I was trying to target them, and was very happy when I got one of them; I sandwiched my $20 and shortly after greeting her and handing the sandwich, I asked her if there were any complimentary upgrades available ... the routine went as planned, although there was a lot of nervousness on both our parts; she asked if I wanted change, and I said no, and that's how it went. Very straightforward and I got a great resort room with an okay view of the eiffel tower. Not bad at all!
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- Room Booked: Standard king
- Room Upgrade: Big king, strip view
- Hotel Clerk: Female / 18
- Check-In: 2011-10-14
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Jackpot! Bill Got A Planet Hollywood Room Upgrade
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So, we waited to check in, and went to the first person who said "Next please". I was ready for the tip trick ( I was a virgin at the tip trick), and was a lil nervous. So, I walked up with a $20 bill sticking out between my CC and I.D. I said "Hi, I'm here to check in, and was hoping to get a comp upgrade". Handed her the "materials" needed, and she said "Let me see what I can do". At this point, I noticed my 20 proudly displayed on the counter ( I would have thought she would have been a little more discreet). After some lightning fast typing, she asked me if I would like a super king, with a strip view. Um, yes please and thank you!. She had me initial something that stated that I wouldn't be charged for the upgrade. Now, here's the embarrassing part, lol
She says ( as I'm initializing and signing things ), "Did you want change for this $20?".
Well, this is where my world came crashing down. I was nervous enough, now she just threw this curve ball at me. WTF? "Um, no, that's for you". I said, she she was like "Ummm ok? enjoy your stay".
So, I dunno what happened, or what I did wrong, or what the hell happened, but it was all a blur. On the way to the elevator, I was going over in my mind, where I went wrong, but then I realized when I got to my room, something must have worked. I went for work, and we never get decent rooms when we go. We're getting a cheap price on the room because of the size of our conference, and that seals our fate of getting the rooms no one else wants. But I am sure I got a lil something extra here.
So, I'm going with "Yes, the tip trick worked" for 400 Alex.
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- Room Booked: standard
- Room Upgrade: resort room with view
- Hotel Clerk: Male / 36
- Check-In: 2011-10-11
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Jackpot! brad maquet Got A Planet Hollywood Room Upgrade
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Arrived at around noon. I handed the person $20 sandwiched in the id and cc. I let the clerk know we were in town celebrating my brother's 21st birthday and asked if any upgrades were available. He asked if we needed two beds (i think we could have gotten a suite if we didnt need two). He then asked if we wanted a larger room or one with a view. I said both of course! After we laughed for a little while he said he upgraded us to a resort room with a view, but it wouldnt be ready till around 3.
When i returned to pick up the keys I asked the clerk helping me how the room was becuase we had upgraded. I did not hand this person money, but had a wad of cash showing. He looked it up and said we did get a bigger room and it had a view, but it was not the best. He looked for a little while and then told me he was able to find a room with a view of the belagio fountains. I tipped him $10.
Got up to the room and it was definitely larger. The view though was what made it phenomenal!. Make sure you specify you would like a fiew of the fountains.
On a side note i asked if upgrading to the Westgate Towers was possible and they said no since it was ran by seperate management.
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- Room Booked: Hollywood Hip Room
- Room Upgrade: Resort Vista
- Hotel Clerk: Male / 25
- Check-In: 2011-07-29
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Jackpot! ED B Got A Planet Hollywood Room Upgrade
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We got there about 12am to check in there was a guy and a lady working the desk the lady looked not to happy so i was hopping for the guy to check us in and we got him i had the 20 spot in the middle of the credit card and the id and said this is my first time in las vegas and was hoping for a free upgrade he seen the 20 and said let me see what i can do for you he clicked away at his computer and found us a nice resort vista room over looking the pleasure pool and the vegas strip and we had 4 people staying in the room and didnt charge us the extra 70 a day for extra people in the room it was a great trip and a awesome room
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- Room Booked: Hollywoody Hip Room
- Room Upgrade: Resort View Room
- Hotel Clerk: Male / 36
- Check-In: 2011-07-13
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Jackpot! JWilson Got A Planet Hollywood Room Upgrade
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I had read about this trick online but was still nervous about trying it but when the clerk asked for my creidt card for incidentals I laid it on the counter along with a folder $20 and asked "are there any complimentary upgrades available?" He didn't respond but typed into the computer and then showed us a book that had the room layouts. He showed us what we booked and what we were getting. It would have cost us $50 MORE PER NIGHT had we bought the upgraded room when we booked the trip. It was well worth the $20 tip. The room was spacious, has a huge bathroom (very important for 2 girls) and a view of the Bellagio fountains.
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- Room Booked: Hollywood Hip Room
- Room Upgrade: Resort Vista Junior Suite
- Hotel Clerk: Male / 25
- Check-In: 2011-05-01
- Booked at: Hotels.com
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Jackpot! TJ Got A Planet Hollywood Room Upgrade Booked Via Hotels.com
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We checked into 2 rooms in the evening. Tucked 2 $20 Bills between my credit card/ID and said, "We were hoping for a complimentary upgrade." He saw one of the 20's and said, "Sure.. I'll find you something good." And sure enough, we got comped to junior suites. I've never seen the basic room that we booked, but this suite is frigging awesome! 42" Plasma TV about the bath tub!!!
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- Room Booked: Hip Room
- Room Upgrade: Strip Suite
- Hotel Clerk: Male / 25
- Check-In: 2011-04-10
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Jackpot! JR Got A Planet Hollywood Room Upgrade
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My wife and me had booked a standard Hip Room at the Planet Hollywood through the hotel website. We arrived in LV around 3:00pm on Sunday, went to the reservation area just a few people in line with 3 people at the counter. When it was our turn go to the counter we went up to the clerk who was a male in his mid 20’s, handed him my cc/id with a $20 bill and asked him if any free upgrades were available.
He noticed the cash and said, “let’s see what we can find”, he typed in his computer for a few minutes and said he had strip suite. Said that it has a great view of the strip as well as the Bellagio Fountains, went up to the room and he was right it was awesome.
This is the third time I have tried the tip and I am 2 for 3, it’s defiantly worth the chance.
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- Room Booked: Hollywood Hip Room
- Room Upgrade: Premium Fountain View
- Hotel Clerk: Male / 31
- Check-In: 2011-03-27
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Jackpot! David21412 Got A Planet Hollywood Room Upgrade
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I didn't get a chance to target anyone specifically. Planet Hollywood had a queue instead of individual lines. It was the day Kansas basketball lost in the tournament to VCU, and I was wearing a Jayhawk polo. As I approached the clerk commented and offered his sympathies. With a connection already established, I figured I'd take my shot. I sandwiched my $20 as he pulled up my reservation and slid it across. He did take my $20, then asked if it was my birthday with a wry look. Of course it wasn't, but he put it in the computer that way, and upgraded my room.
I had a room overlooking the pool, and I could literally see the Bellagio Fountains from my bed. Not bad for $20.
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- Room Booked: Booked A Resort Room
- Room Upgrade:
- Hotel Clerk: Female / 18
- Check-In: 2011-03-14
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No Dice For Jan at Planet Hollywood...
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I tried the $50 sandwich on the twenty something front desk girl. It was early in the day about 11am so there was no line checking in. She saw the money and ignored it. I asked if i could get a complimentary room upgrade and she said "no we don't do that". I told her I had a panoramic suite last year and would like the same but she said she could not do that. I showed her the $50 discreetly again and asked if she was sure. She said sorry. She said my room was not ready yet but if I would like to pay $20 a night extra they could put me in the resort vista room which is an upgrade...I hummed and hawed but then I accepted that deal. That is twice I've tried the Front Desk Tip here and it didn't work either time!
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- Room Booked: Company Value Priced for Conference
- Room Upgrade: PH2 on 51st floor, king bed w/ great view of fountains
- Hotel Clerk: Male / 25
- Check-In: 2011-01-17
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Jackpot! Kara Got A Planet Hollywood Room Upgrade
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Clerk's name started with "C". We had an EXTREMELY long line so we were already trying to check out which individual we could or would get or WANTED to get to ensure the tip would work. We were waved over and the sandwich was already ready. He stated he could not take the tip, but I said please take it, I insist and he did. I asked about the comp. upgrades and he said he'd see what he could do. There was some concern initially since the room was booked under my significant other's name on behalf of him from his company and they had booked him for 2 rooms instead of one. Obviously there was concern the need for a manager would eliminate our chances of getting the upgrade but he was there to assist getting the reservation that was not needed out and deleted w/o bothering the company's discounted rate that they had negotiated for their employees. As a couple we have to pay for the additional dates we are here, but now we got a nicer room at the lower rate from the company deal! Check in time was around 10-11pm as it took us quite a bit of time to make it to the hotel from the airport by cab. To note: other company employees who did not employ the sandwich ended up on 25/26th floors and we did not get any other info on how nice the room was. Our room was closer to the Paris end of the 51st floor.
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- Room Booked: Deluxe
- Room Upgrade: NA
- Hotel Clerk: Male / 18
- Check-In: 2010-10-12
- Booked at: Expedia
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No Dice For Joyce at Planet Hollywood... Booked Via Expedia
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Got off the late flight and arrived at PH around midnight. Read about the sandwich trick and as it was my first time trying it, so I thought to look for a male clerk to try my feminine wiles on. Meanwhile, boyfriend was standing off to the side I think slightly embarrassed and very skeptical that it would work. Unfortunately, he didn't notice the twenty and I hadn't the guts to make it more explicit. We didn't get any room upgrade, and ended up in one with an Urkel theme instead! Boooo.... Headed to LV again in January so hoping it will be different this time.
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- Room Booked: king studio suite
- Room Upgrade: 1 bedroom suite with high floor and good strip view
- Hotel Clerk: Female / 18
- Check-In: 2010-09-19
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Jackpot! victoria mcalpine Got A Planet Hollywood Room Upgrade
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It was at the PH towers by westgate. We put $20 in our passport and handed it over while asking for any complimantory upgrades. The girl said the best she could do was give a jacuuzi in our room, we said that was fine as we were staying for 9 nights. when we got into our room it was a 1 bedroom on the 55th floor and had a great view of strip, there was also a jacuuzi in the bedroom. Well worth the $20. We checked in at about 6.30pm.
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- Room Booked: Hollywood Hip
- Room Upgrade: Hollywood Hip - Top Floor - Fountain View
- Hotel Clerk: Female / 31
- Check-In: 2010-07-15
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Jackpot! Jordan Got A Planet Hollywood Room Upgrade
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Checked in around 11 pm on a Thursday night - only 2-3 people working the front desk. 2 women, 1 male...all between 30-40. 5 minute wait in line. The first one available was the middle agent - female/mid 30's. I slipped the $20 between my id and c.c. and asked if there were any complimentary upgrades available. She put the sandwich down in front of her, typed something into the computer and said, "Sorry, we can no longer accept tips". She gave me the sandwich back and I asked what kind of room I had. She said Hollywood Hip, NOT facing the strip. I asked if there were any Hollywood Hip strip view rooms available. She said, "Let me see what i can do". She gave me my keys and said, "It's on a private floor...you will need to insert your key in the elevator to access the floor." I opened up the package I saw that I was on the 51st floor (top floor). Room was an old Aladdin room (dated), but the view was spectacular. Front and centre of the Bellagio fountains.
As a side, the two other friends I went down there with both tried the $20 trick (both having Hollywood Hip reservations). One agent actually accepted the $20 (surprising as this is rare since Harrah's takeover) and the other told him they were no longer allowed to accept tips. They were both upgraded to Deluxe Rooms, one on the 6th floor and the other on the 24th floor. All in all, I would say we went 3 for 3. Hope this helps...
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- Room Booked: Basic
- Room Upgrade: Strip Suite
- Hotel Clerk: Male / 31
- Check-In: 2010-07-14
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Jackpot! Jenna Got A Planet Hollywood Room Upgrade
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Wasn't able to target a specific clerk but decided to tip $50 rather than the regular $20 since I had seen some stories on here that weren't successful. He noticed immediately that there was a $50 in the "sandwich" when we asked for complimentary upgrade and that we were celebrating our engagement. He said, "Thank you. However, we're unable to take tips any longer. You can tip me for the service afterwards if you're happy though." He looked for complimentary upgrades for us and got us a Strip view and we tipped him the $50. We got up to the room and were extremely disappointed- the room was still the standard room just with a view (and I'm not convinced it wasn't the room we already had booked to be honest). The room was FILTHY and beat up- looked like someone tried to recreate The Hangover.
We took our bags and went back down to speak with the clerk. He quickly asked if anything was wrong with the room and I told him exactly what I said above and that we were hoping for a room comparable to what we got the last time we stayed at PH. I couldn't remember the name so he looked it up and he seemed noticeably embarrassed when I told him the state of the room. He said, "Don't worry. I'll get you a nice room." Well, he did make good on it the second time around and we got a Strip Suite with a giant 2 person bath tub and the entire bathroom and bedroom had panoramic windows in addition to a secluded "living room-like" area.
It took two tries but the second go-around was a SUCCESS.
(As a side note, PH has gone downhill a lot since I stayed at it previously. Although I love the decor and environment, it's not as nice as it used to be. I probably won't stay there again)
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- Room Booked: Fountain View
- Room Upgrade: Panaramic Suite
- Hotel Clerk: Female / 25
- Check-In: 2010-07-14
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Jackpot! Larry Got A Planet Hollywood Room Upgrade
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We walked up to check in and I sandwiched $20 between my ID and my Credit Card. She took out the $20 and set it aside on the keyboard as she was typing.
She continued typing for about 3 minutes and it seemed like a long time for her just to say nothing was available. The front desk clerk then took out the PH brochure and said: "We have both the Strip Suite and Panaramic Suite available." I couldn't believe she was offering the Panaramic Suite to me so I just asked to double-check the cost for these upgrades. She responded "Oh, these will be free of charge!!"
So We paid $99/night for the fountain view room and got upgraded to a $650+/night panaramic suite!!!! We got a a 1300 sq. ft. room with an oversized jacuzzi, 2 bathrooms, a bar, and a fantastic view of the Fountains, Paris, Eiffel Tower, Caesars-palace/"target="_blank">Caesar's Palace/Bellagio! Best $20 I've ever spent!!
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- Room Booked: Hollywood Hip
- Room Upgrade: Resort Room
- Hotel Clerk: Female / 25
- Check-In: 2010-03-13
- Booked at: Expedia
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Jackpot! Andy Got A Planet Hollywood Room Upgrade Booked Via Expedia
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Arrived at the PH lobby around 11 PM Sunday night and found a bit of a line. After about a ten minute wait I was called over by a female clerk in her mid-late twenties. I handed over my DL/CC with a $50 slid in between and asked if they were offering any complimentary upgrades. The woman smiled and said something along the lines of "Thank you very much, but we are unable to accept tips. But I will see what I can do for you anyway." She handed back the $50 and went to work on her computer. A few minutes of small talk went by and then she asked if my request for two queen beds was necessary. I was staying with two other guys so the extra bed was essential. I reluctantly said that we did need the two queens and she said that she could offer the Resort Room, though she sounded as if she was prepared to upgrade me to a suite had a single king been sufficient. I thankfully accepted the upgrade with the $50 still in my possession. The woman seemed very appreciative of my gesture and was more than willing to accommodate our needs.
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- Room Booked: Hollywood Hip
- Room Upgrade: ph1 top floor strip view
- Hotel Clerk: Male / 31
- Check-In: 2010-02-21
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Jackpot! Rachel Got A Planet Hollywood Room Upgrade
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I waited in line to check in, so did not get to target a clerk. Handed him the sandwich and started to ask for the upgrade, but he noticed the cash and cut me off to give it back. He said that they can't take tips anymore but he appreciated the gesture. He started saying that our room wasn't ready yet and we could check in our bags, then I asked him again about an upgrade. He offered us a smoking room (we wanted non smoking) but with a strip view on a top floor, but told us the rooms weren't the same style as the rest of the hotel, they are the old Aladdin style. We took the room and enjoyed the privacy of being on the top floor, and the view was really nice. The room definately needed some updating, but we thought it was worth it for the view.
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- Room Booked: Hollywood Hip
- Room Upgrade: Resort Room
- Hotel Clerk: Male / 25
- Check-In: 2010-02-13
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Jackpot! adam Got A Planet Hollywood Room Upgrade
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Got to the Planet Hollywood Saturday afternoon of Valentines day, presidents day & chinese new year...needless to say i thought an upgrade would be a tall order. Got up to the counter, sandwiched a $20 between my ID & credit card, clerk smiled & said sorry, cant accept it. I told him that stinks & he should be allowed to, he said yeah, but i'll see what i can do for you. Ended up getting a bigger room & a view of the Bellagio fountains...and he upgraded a friends room that was in our party...basically we got $200 in upgrades for trying to tip $20, awesome!
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