44 Reports From the Palms Hotel Front Desk
Recent Room Upgrades: 0% (0/1)'All Time' Upgrades: 82% (36/44)
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- Room Booked: deluxe room
- Room Upgrade: Fantasy Suite
- Hotel Clerk: Female / 25
- Check-In: 2012-02-19
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No Dice For bee at Palms...
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Saw a younger looking girl out of the three clerks. It was 9pm, i put the 20 between the credit card and my id. It fell out on the counter while i was asking her if they had any upgrades. She tried to give it back and her reason was she didnt know if they has any upgrades. I told her to keep the tip anyways and after a minute of searching she said yes i have a fantasy suite in the fantasy tower. I had to wait 2 hours for the room to be ready but i did not care we were upgraded and i was happy. Thank you for great service even though gambling her was terrible couldnt win anything here.
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- Room Booked: standard
- Room Upgrade: didn't
- Hotel Clerk: Female / 18
- Check-In: 2011-10-03
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No Dice For Lisa at Palms...
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There was a little bit of line so we had to go to the next clerk available, who happened to be a younger girl. She said if we wanted an upgrade it would be $30 (ish) extra per night. She was kind of a B about it. It was a Monday in October so I doubt they were full. My husband was doubtful it would work... he was right!
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- Room Booked: Regular
- Room Upgrade: Grand Suite - Palms Tower
- Hotel Clerk: Male / 25
- Check-In: 2010-11-11
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Jackpot! ! Got A Palms Room Upgrade
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Went to only avail clerk. Slipped $20 between DL and CC. He offered me superior room in Fantasy Tower or Grand Suite in Palms Tower. I chose Grand Suite. Large sep. living room, bedroom, 1.5 baths. 50th floor, great view.
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- Room Booked: Standard X3
- Room Upgrade: Grand Suite X3
- Hotel Clerk: Male / 25
- Check-In: 2010-11-06
- Booked at: Orbitz
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Jackpot! Nick Got A Palms Room Upgrade
Booked Via Orbitz
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We showed up on a Saturday around noon. Well before the check-in time. Booked 3 standard rooms on Orbitz thru a buy one night get one night free promotion. No line at check-in, walked up to the next available agent and told him our group was checking in. Gave him my card and ID w a $20 in between and asked if he had any complimentary upgrades to a suite bc we were celebrating. He said he could get us 3 grand suites, I said thanks, he said you're welcome and the rest of the weekend was excellent. Good luck to everyone else, worked like a charm and the rooms were sweet.
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- Room Booked: Standard Room
- Room Upgrade: Fantasy Tower Penthouse
- Hotel Clerk: Male / 25
- Check-In: 2010-03-27
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Jackpot! Jordan Got A Palms Room Upgrade
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I was actually worried that the $20 sandwich wouldn't work because it was the start of spring break, and thought it would be packed! But we checked in around 11AM, slipped a $40 sandwich because I booked two rooms. The clerk was very nice and friendly, saw the $40 but said he could not accept it and handed it back to me. He told me he'd give me something nice though.. who knew it would be a penthouse in the fantasy tower!
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- Room Booked: standard
- Room Upgrade: grand suite
- Hotel Clerk: Male / 18
- Check-In: 2009-07-21
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Jackpot! Thomas Got A Palms Room Upgrade
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Check in 2 PM-ish, mid-week for 3 nights. Clerk was next available. Offered trick, clerk looked through the system, and found us a Grand Suite! (A grand suite is basically a combination of a junior suite plus the room next door - original tower - so you have 2 bathrooms and even 2 doors. Smaller side is dedicated as a living area, and larger side is sleeping are. Almost too much space for 2 people)
Clerk upgraded us and refused the 20 - actually handed it back! I tried 3 times, and he said - "it's OK, we have plenty of these. You don't need to do that." So I debated if I should just throw it in his face while walking away, but thought maybe he was being somehow monitored and it would have been unfavorable for him. So I just said thanks very much - he was real cool. Great service overall at the Palms - midweek is the time to go if you don't need the weekend club scene.
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- Room Booked: Deluxe Room
- Room Upgrade: Salon Suite!!
- Hotel Clerk: Male / 25
- Check-In: 2009-05-20
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Jackpot! April Got A Palms Room Upgrade
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Checked in around 11:30pm on Wednesday w/ male clerk. I asked if any complimentary upgrades were available. I slipped him $40 in between my ID and Credit Card. He thanked me very much and said no need to tip. Politely gave me the money back and said he had a nice suite that we would enjoy. We ended up on the 35th floor of the fantasy tower with a HUGE suite that had a fabulous view. The room was incredible. Mini bar in the room along w/ Hi-def tvs, jacuzzi tub. Great experience! I love the Palms. He also gave us several club passes as well. I think we got such a big upgrade because we were only staying at the Palms Wed and Thurs night as opposed to staying there the whole weekend.
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- Room Booked: Standard room in Palms Tower
- Room Upgrade: Z suite next to SKy Villa on 30th floor
- Hotel Clerk: Female / 25
- Check-In: 2009-05-13
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Jackpot! Mike Got A Palms Room Upgrade
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Booked the cheapest standard room on Orbitz with a buy two nights get one free. It was Wend - Saturday, and they were not super busy until Friday night. I put the $20 between my card and ID. She was very friendly and said she was in a good mood and would have given us a free upgrade anyways but on account of how generous I was she said she would give us a great room. Room has a living area with a 40" HD plasma, bedroom has a 32" plasma and bathroom had a small plasma. Great Room and she gave us a bunch of free passes.
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- Room Booked: Palms Tower
- Room Upgrade: Palms Tower
- Hotel Clerk: female / 18
- Check-In: 2009-04-26
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No Dice For John at Palms...
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I passed the girl at the check in my ID and credit card with the $20 in between. I asked if there was any complimentary upgrades. She handed the $20 back and replied "Sorry there are no upgrades available tonight"
She was really nice about it and so we got the room we had booked in the Palms Tower, close to the elevator.
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- Room Booked: Regilar
- Room Upgrade: Superior room in the Fantasy Tower
- Hotel Clerk: female / 18
- Check-In: 2009-03-17
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Jackpot! Rich Got A Palms Room Upgrade
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Worked great. She took the 20 and told and gave us a choice between a Grand Suite in the Plams Tower and a superior room in the Fantasy tower. she also included several extra club passes,
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- Room Booked: Standard
- Room Upgrade: Fantasy Tower
- Hotel Clerk: male / 25
- Check-In: 2009-01-15
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Jackpot! Jimmy Got A Palms Room Upgrade
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Our length of stay was 4 nights. It didn't work the first day, but the front desk clerk was nice enough to let us know to try again on the 3rd night. We stayed in the Palms tower for 2 nights and were comped for the next 2 nights in the Fantasy tower. We received more VIP tickets to clubs than needed.
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- Room Booked: Standard room on hotels.com
- Room Upgrade: Deluxe suite in Fantasy Tower
- Hotel Clerk: female / 25
- Check-In: 2008-09-30
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Jackpot! Anna Got A Palms Room Upgrade
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Put $20 in passport and asked was there any complimentary upgrades. The girl checked and said yes no problem and at the end even offer my $20 back. I told her to keep it. She basically gave us a $1000 worth of an upgrade!!
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- Room Booked: Deluxe Guest Room (Palms Tower)
- Room Upgrade: N/A
- Hotel Clerk: male / 25
- Check-In: 2008-09-04
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No Dice For Sean at Palms...
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Put two $20s in between my card and license and was denied! LOL He told me that they were overbooked and that there was nothing he could do and to check back in the morning. Gave me the 40 bucks back.
Went back to the desk late that evening... Got upgraded to a Deluxe Guest Room in the Fantasy tower for free. Went back the next day and got upgraded to a Salon Suite in the Fantasy tower for only 50 bucks a night. Pretty sweet.
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- Room Booked: Studio at Palms Place
- Room Upgrade: Nothing
- Hotel Clerk: female / 18
- Check-In: 2008-08-14
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No Dice For Steve R at Palms...
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Said she couldn't upgrade, handed the $20 back. She was very polite and cool about it though.
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- Room Booked: Deluxe Guestroom
- Room Upgrade: Salon Suite
- Hotel Clerk: male / 18
- Check-In: 2008-08-07
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Jackpot! John Got A Palms Room Upgrade
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Amazing! Slipped the 20 between the credit card and id and immediatley when asked for my card I asked for a complimentary upgrade. He smiled and said lets wee what I can do. After a few moments of typing he gave me a salon suite with the strip view and plenty of tickets to the bars in the Palms. Best twenty bucks I have ever spent! This is the safest gamble in Vegas and everybody should do this no matter what!
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- Room Booked: basic room
- Room Upgrade: Salon Suite w/ Pool View
- Hotel Clerk: male / 18
- Check-In: 2008-07-28
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Jackpot! Gabe G Got A Palms Room Upgrade
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Best $50 spent for 5 days I was there, got the Salon Suite that goes for $500 a night during the week. Call and check if you don't believe me!!! We saw Mike Tyson!!!!!!!!
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- Room Booked: Standard Old Tower
- Room Upgrade: Deluxe Fantasy Tower
- Hotel Clerk: female / 18
- Check-In: 2008-07-27
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Jackpot! Andrea Got A Palms Room Upgrade
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Worked great. She immediately took the 20 and told us she could put us in the Fantasy Tower. Great Room and great service. Definitely worth the 20.
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- Room Booked: Deluxe Guestroom (Standard)
- Room Upgrade: Grand Suite
- Hotel Clerk: male / 18
- Check-In: 2008-06-15
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Jackpot! Jon Got A Palms Room Upgrade
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Checked in at 3 PM on a Sunday. Place was fairly quiet, but the CineVegas festival was going on, as well as the WSOP across the street at the Rio, so it wasn't dead by any stretch. Handed over the "sandwich" and the clerk made a few keystrokes and said, "A grand suite just became available on the 53rd floor of the Palms Tower, will that do?" I happily took the room, and he smoothly put the 20 in his pocket. Took the semi-private elevator (floors 50 and higher only) up to the room, which had a living room with couch, bedroom, 2 bathrooms, jacuzzi tub, and minibar. Well worth the $20.
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- Room Booked: Deluxe Double in Old Tower
- Room Upgrade: Salon Suite in Fantasy Tower
- Hotel Clerk: female / 25
- Check-In: 2008-06-15
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Jackpot! Justin A Got A Palms Room Upgrade
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After checking out of the Palms on Friday the 13th for 2 night stay at another hotel(because the Palms was way too expensive on the weekend)I checked back in on the 15th for the 2nd time in a week. Again, i slipped the female desk clerk the 20.00 sandwich, and asked for the salon suite thinking it was probably a long shot, (at the Palms generally you get either upgraded to the newer Fantasy tower, basic room, or if you are really lucky the Junior suite at the older tower, but this was the cats meow for sure, the next step up from this is staying at Hef's playboy suite upstairs.
The fantasy tower's salon suites are at the corner, you get a great view of the pool, and the ENTIRE strip. Even some moutains, you have windows all around, it has 2 rooms, the first room has a 65 inch plasma tv, along with a great big couch and mini bar, the bedroom has another plasma tv(32 or 42 inch?) and automatic drapes, a huge bathroom with jacuzzi tub with automatic blinds which you can see the entire strip from , and a little lcd screen tv to boot to watch while relaxing in the tub.And a big glass enclosed shower.
I think i was very lucky to get this after booking the plain room.
If i can only be so lucky next time....
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- Room Booked: Deluxe Double in Old Tower
- Room Upgrade: Deluxe Doube in Fantasy Tower
- Hotel Clerk: female / 25
- Check-In: 2008-06-09
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Jackpot! Justin A Got A Palms Room Upgrade
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Checked in late(9:30 pm), slipped the 20.00 sandwich and asked if they had a room in the fantasy tower, she clicked and clicked for a few minutes and found me a room in the newer Fantasy tower(Beings Cinevegas film festival was going on at the same hotel i really was worried it would not work, but it did luckily!
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