After a two hour flight redirect, due to a thunder storm that was miles from the actual airport, we arrived at hotel around 6 pm and check in was super busy. We got a young guy in his mix twenties. We started some good conversation about the trip and then handed him my ID and credit card with $20 in between and I say “we would alleviate it if there are any complimentary upgrades available, like a larger room or quiet area with view.:. After some more conversation, the guy notices the $20 and says “uh, do you need me tho break this down for you? ” So I tell him “No, that it’s for you.” He smiles and continues hitting computer keys. We have more good conversation and he does put us at the end of a ball, offers free late check out ( which doesn’t help us) and does not even comp the facility fee. We end up in the basic room with slight view of Treasure Island on 34 floor. While we stood and talked to him, he never took the $20 off the counter…made me think that management may be cracking down on the desk staff taking tips or this kid was just new.
We arrived at the hotel around 4:00PM on a Sunday and the line for check in was quite long, so we didn\’t have the option to choose a clerk. We ended up with a male clerk in his 20s – he was quite nice and friendly! He started up a conversation with us regarding our stay in Vegas and asked if we needed one or two beds. We said two and he asked for ID and credit card. I chose to give him my ID first, then my credit card with the $20 folded and tucked behind the card facing him. Once the clerk saw the $20, he laughed and I asked \”So are there any complimentary upgrades available?\” and he quickly started searching for us. We got upgraded to the Bella Suite with a FANTASTIC view of Treasure Island and The Mirage Volcano show at night on the 45th floor at Palazzo. We also got our resort fees waived by asking nicely during the payment (\”Is there any change you can waive the resort fees for us? We don\’t use the gym or spa). The resort fees were waived for us but we still got wifi in our room (AWESOME!). Not only did we get upgraded to the 45th floor, but we also gained access into the Prestige lounge! Definitely try the $20 tip when you stay at the Palazzo, it\’s worth every penny!
When I arrived at the Palazzo, there was a small line. There was a gentleman there that was escorting us to each clerk and introducing us so I was unable to pick whom I wanted. My clerk was a young lady and she quickly began the conversation of the purpose of my trip. I explained that we are celebrating our 10yr wedding anniversary and also spoke of some of the things that we had planned to do. She then asked for my credit card and that is when I gave her the “sandwich” with a 50.00 bill. I then asked for any complimentary upgrades. She told me that they were completely booked but to let her look and see what she could do. Completely booked on a Monday with low rates and not very crowded??? Oh well she made two calls and both were unsuccessful. She then told me that she had to speak to her manager. When she returned she told me that I will like the room she was able to give me. She then asked if I needed any change and I told her no. She then handed me my room keys for a room on the 44th floor. When I arrived, I realized I had a Suite w/view which costs 40.00 more per night in which we were staying 4 nights. We had a view of the south strip and airport. It was amazing at night. They also took the 28.00 daily resort fee off as well and added a few coupons for the area. Well worth it in my book.
So..Yaaaay…It worked for me!!!!!
See below for the inside scoop and additional tips to save.
My hubby, mom, and I are here at the Palazzo staying for 4 nights . We booked two King Luxury Suite rooms (Non-connecting with the special offer discount code). NOTE: There is always a discount code offered so can get the lowest rate available at that time. Also if the rate drops any lower between the time you book you call and request an adjustment. Be sure to tell the rep if you are visiting for a special occasion…(i.e. birthday, honeymoon, etc..) it can help with your request for upgrades.
The days we planned our trip just so happened to be the same time as a big conference hosted by the Venetian. So in this case the Palazzo was cheaper.
I had already done my research and learned about what worked for others. So here’s how it happened for me:
We arrived at 1pm and of the three checking in, I was the most comfortable at asking for the upgrade and it was my birthday on top of that. I had my family wait off to the side and I proceeded alone. I was a little nervous at first because I got not one rep, but two as one lady was being trained. The ladies were young and very nice. I walked up with a big smile and provided my name and confirmation number. Once they requested my ID and CC, I gave a $40 sandwich ($20 per room) and asked if they had any complimentary upgrades. She kindly she said,” Thank you and yes, let me see what I can do”. She started typing away and told me that the inventory was very tight due to the conference. I was upgraded to two connecting King Luxury Suite with view and able to check in early. She waived our resort fees and provided us with a late checkout.
I truly believe I would have gotten a better room upgrade if available. So in all I was able to:
1) Check in early
2) Avoid the connecting fees ($160 saving)
4) Resort Fees waived
5) Late Checkout
So happy it worked for us!! I plan to do this every time.
Vegas runs in tips…you can’t go wrong.
I walked up to the first available clerk at 8:30pm. There was no line at the Front Desk. We exchanged pleasantries and he said I would be checking into a Bella Suite. I gave him the “sandwich” and kindly asked “Do you have any complimentary upgrades?” He smiled and started clicking away at his computer, then he called a manager on his phone to discuss something. When he finished, he said he could upgrade me to a 30th Floor room with a view of the strip. I thanked him and he said he would also be giving me free wi-fi while waiving my $25 a day resort fee (a $125 savings) and I could still use the gym. He then handed me a coupon book and said it was the best coupon book out of 3 they hand out. (This one was for gold members.) I saved 20% on several meals or got free food using those coupons. The “sandwich” works but I recommend being nice from the moment you arrive at the Front Desk. (Being genuinely nice is even better!) They don’t have to give you anything so being rude will most likely get you nothing.
Went for Final Four for the NCAA tournament. Got to the check in line at 9:30 pm and was bit of a wait so I did not have a choice on which clerk to go to. I usually always do $20 sandwich to get to a bella suite, but wanted to try a $100 this time. Got called over to a young female clerk and had it all ready. When I gave her the sandwich, I asked her if there was anything bigger then the Bella suite. She just asked me if I have ever stayed in the Sienna suite before. Told her no and that was it
Had a super early flight from the east coast arriving Friday morning at Palazzo probably around 10am. I was immediately called up to the front desk to check in. I do believe every rep at the desk was female and I was called over by a cute, young, brunette with a friendly smile. Gave her my “$20 sandwich” which she could obviously feel the difference and immediately placed it on the counter. Read off my reservation of a Bella Suite with 2 queen beds. They were showing that I was there for my Bachelor Party, which she congratulated me on. I then casually asked if there were any upgrades available, specifically the Lago 2 bedroom, since I had 4 other friends in my group. She typed away, letting me know that she did have those rooms available, but had to get permission from the manager. She came back to the desk about 3 minutes later with a happy look on her face as she told me I could get the room since it was my Bachelor Party weekend, plus being military I think it helped too. She also gave me a huge coupon book, discounted passes to TAO and some complimentary drink vouchers. As we were wrapping up, she asked if I needed change when she saw the $20. I smiled and said no. She smiled right back and thanked me, letting me know if I needed anything else just to call and ask for her. Since this is getting long, I will just say that I couldn’t believe how easy it was to get the upgrade. I probably didn’t even have to use the “sandwich.” Just ask, and you shall receive. Oh, and by the way, the Lago 2-bedroom was INSANE. 48th floor. Didn’t see anyone else on our floor the entire 4 days. Massive bedrooms, bathrooms, walk-in closets. More than you actually need, but definitely worth it when you’re in Vegas!!!
I did not target a particular clerk but got lucky and wasn’t flanked by other guests. It made it easier to chit chat. I had two twenties clearly visible (depending on the upgrade she could score me, I was going to tip accordingly). I did not do the sandwich. I asked if she had any upgrades, she offered the luxury view suite with a view of the Pirates show across the street. This means you need to be mid hotel, any higher and you won’t see a thing. I don’t like being high up so mid height was a-ok with me. I did ask for a roomier suite, but she told me she’d have to charge for that.
Handed the clerk a $50 sandwich and he was very upfront about what he could and couldn’t offer. He said right off the bat that he could give me an upgraded strip view (usually costs about 30 more a night) – but he said he could not comp the concierge level. He then presented a few options for rooms that he could upgrade us to for a discounted charge. He then offered a luxury room that has an extra living room – its 1,000 square feet (the regular suites are somewhere around 720 feet). He said not many travelers know about this room and that it still falls into the luxury room category, its just much bigger. I took this room and loved it. He asked me if I needed change and I told him to have a happy Chinese New Year. Overall, a really easy experience and our guy worked great – would do again, but maybe just 20 next time.