Palazzo

95 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
95% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 100% 1/1
All Time Upgrades: 95% 84/88

Room Upgrade Reports

CNMI Chi
07/03/2017
Saved:  $400 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

Finally have some time to report back…

Here’s my last trip to the Palazzo results.

We booked two standard non-strip-view (cheapest) rooms two nights via Priceline and got it at $106 per night. We have 4 adults and 2 very young children.

When we got to the hotel; there was no line, some guy directed me to the clerk. I can’t remember exactly what his name was but he was young and in his 20s. He asked whom I was and I handed him a 40 sandwich since I had two rooms reserved. Like everyone else he set the money aside and started doing this thing. He asked what I was in town for and I said I was taking my inlaws to Vegas for a visit. He replied “great, I’d imagine you’d like your trip as enjoyable as possible.” I responded by saying “oh definately, if there’s any complimentary upgrades that would be awesome!”. He kept on punching things into the computer, about 30 seconds later he handed me two keys and said “I’ve extended this one time courtesy by upgrading you guys to strip-view high floor room.” I then asked him “are these room next to each other? We have two kids and would be great that they can run around! And if you can get us two beds each room that would be great!” Knowing that in order to get two beds he will have to upgrade us to the Bella suite.

He proceed to punch some more stuff to the computer for another 15 seconds and says “I have got you guys in connecting room with two beds each and a view of the strip! But this is just a one time courtesy.” I got exactly what I wanted! Two connecting rooms facing the strip with two beds in each room.

We stayed for two nights and saved nearly $400 with the sandwich.

Standard King to Bella Suite with view is about an additional $80 per room per night for the the dates we selected. (mid-April week night)
Connecting rooms $10 per night.

The only thing I wish I had asked was the waiver of resort fees… But in the end I was very happy with the sandwich.

Was this an epic upgrade?
BabySeeb
06/17/2017
Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

We booked for super cheap through Hotwire. Because front desk can see if you booked third-party, I was afraid of getting stuck in a bad room.

Targeted young Hispanic girl with glasses. Slid her a 50 between credit card and ID and asked about complimentary upgrades. We didn’t get a room upgrade but were put on the 41st floor with Strip View (which would have cost additional $70 a night). Got super late check out. Also got a free bottle of champagne sent up to us!

Was this an epic upgrade?
Jennifer
03/27/2017
Saved:  $none Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

We checked in on Friday evening at 6pm & was directed to the counter where we met our hotel clerk, a white male in his 20’s. When asked for my ID & CC I had 2 folded $20’s and asked if we could possibly get 2 queens instead of 1 king for our 2 rooms. He immediately told me how much it would cost so I declined. Then I kindly asked if he could kindly waive the resort fees since we won’t be using any of the amenities & can do without wifi. He said it was a mandatory fee. The only thing he offered was waiving the $10 lock-out fee connecting the 2 rooms. Thankfully he gave back the tip. He did mention it was a sold out weekend so I’m not sure if that made a difference.

Was this an epic upgrade?
Wes
02/18/2017
Saved:  $$200 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

No target, just went up to the next available clerk. It was a woman in her early to mid 20s. I folded the bill and put it between my ID and credit card and she put the cash aside while typing away. She was very nice and asked about the reason I’m staying and if I stayed there before. After a few minutes, we checked out to the 45th floor to the Bella Suites and a late checkout! Worth the money definitely!

Was this an epic upgrade?
Romeo
09/09/2016
Saved:  $We got value... Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

My brother threw his 30th bday in Vegas with a bunch of family and friends coming. The majority stayed at the Palazzo. This was labor day weekend on Saturday so I figured the tip trick would never work with the whole town being booked to capacity. He didn’t target but he got a clerk at the corner away from other eyes and ears… One thing that made me nervous about doing it was asking within earshot of other employees or customers… He didn’t ask for a room upgrade but he did ask for a special request. “Here’s my ID and credit card and here’s a $50 for you if you can get all our rooms on the same floor with a high view of the strip… anything you can do to help I would appreciate it” After banging away at the keyboard for what seemed like forever she found 3 rooms. We were all on the 42nd floor. Although we did have to wait until the rooms were clean… They texted us within 20 mins and the rooms were ready…. Also the next day he rented a cabana at the venetian pool. Cabana 22-23 were the most popular ones to pick. He knew he wanted to get Cabana 22 or 23 because of location but everything is first come first serve starting at 9am even with a reservation. Earlier the pool girl said she couldn’t preassign cabanas and that the cabana map wasn’t even given to them until 9am.. He slipped her a $20 and gave her the last name on the reservation and said he wanted 22 or 23. He got in line at 8:45am and was already deep in the back of the line.. When he got up he saw that 22 was already assigned to him.. SCORE! Remember, all of this was on Labor day weekend

Was this an epic upgrade?
Mr Gilley
04/25/2016
Saved:  $$100 Tipped:  $20 Upgraded to  Prestige Luxury Suite  from  Luxury Suite 

Didn’t get to choose a clerk since there was a line at check in and was directed to the next available clerk. We checked in right about 3:00 on a Friday afternoon. I was getting nervous standing in line and waited until I saw who I ended up with before deciding to try it. I had my $20 sandwich ready and luckily I was walked up to a female clerk at the far right end with no other clerks close by. We exchanged pleasantries and then she asked for CC and ID. I handed it to her and she placed the whole sandwich to the side of her keyboard. She was so pleasant to talk to asking about my plans and reason for coming that I didn’t even have to ask for any complimentary upgrades. She knew what to do and just informed me that she was looking into upgrades for me. It was our 10 year anniversary which the clerk asked about and offered me 2 room options. Since it was our anniversary she recommended the higher room. We ended up in an amazing luxury suite on the 49th floor (out of 50) with amazing views of the north end of the strip (views of the Wynn, Trump, and Treasure Island). She informed me that this suite is usually $50 more per night.

Overall a very pleasant experience with the $20 upgrade trick which I think had a lot to do with this clerk’s exceptional service and not making it feel awkward. Seems like they are use to it and the reputation for it being done at the Palazzo often continues. Just go in confident and they’ll do the best to help you out. Thanks to frontdesktip.com for all the advice.

Was this an epic upgrade?
Jenny B.
02/02/2016
Saved:  $1,314.00 Tipped:  $50 Upgraded to  Siena Suite  from  Luxury Suite 

Checked in at 3:00 pm and was directed to a 20 something lady. I handed her the sandwich with a $50 bill in the middle. She asked if I needed change, and I told her no, that was for her. we made small talk for a bit and she asked what my plans were in in town. I told her my husband and I had never taken a vacation in all the 17 years we have been married, and we thought would be a perfect place to take one! I asked if she had any complimentary upgrades available, she said of course and started typing away. I told he that I would love to check out one of your sienna suites, and said she said that since we booked directly through the palazzo hotel, and not a third party site, that she would love to give us our requested room upgrade. She found 2 sienna suites available, and asked if I would like the one with the view, and I smiled and told her she read my mind! She said she was going to make this trip amazing for us and handed us our keys to our suite along with 3 vouchers for full meals of our choice for 2 at the LUX cafe. (so over a $300 value or more) We also had a $100 credit for the mini bar in our room! And she also added late 2:00pm check-out with no charge. I had received so much from tipping $50, that I never asked about resort fees. I had gone from the regular, cheapest room, to one of the best rooms in the hotel (1,900 square feet) and more deluxe than anywhere I had ever stayed. Always book direct!!! even if you pay a few dollars more!! The hotel makes more, and you will have a better chance of getting what you ask for! I booked my room at $159/night and the room I got was $497/night. Plus $300 worth of food and two for 1 drink tickets at all hotel bars.

Was this an epic upgrade?
Ed
12/31/2015
Saved:  $240 Tipped:  $20 Upgraded to  Fortuna Suite  from  Bella Suite 

I went to the next available clerk, Joshua at about 8:30 PM. I gave him the sandwich and he thanked me and asked me if I needed any change. I told him I didn’t and asked if there were any complimentary upgrades. He said he’d check with his manager and went to the back. He emerged to say he could upgrade me to a Fortunate Suite with a view of the strip. I knew from checking around online that the Fortuna was a great suite. I was so pleasantly surprised I didn’t even bother asking for resort fees to be waived (ie I thought the upgrade was enough). We loved the Fortuna!

Was this an epic upgrade?
G
10/08/2015
Saved:  $$110 Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.

She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.

Was this an epic upgrade?
Mike M.
09/30/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

Young female clerk. Seemed new. I enquired about complimentary upgrades and presented the sandwich. She sat the $20 aside and said if I was happy with her service i could tip her later. No upgrade.

Was this an epic upgrade?