Palazzo

90 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
95% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 100% 1/1
All Time Upgrades: 95% 83/87

Room Upgrade Reports

Mr Gilley
04/25/2016
Saved:  $$100 Tipped:  $20 Upgraded to  Prestige Luxury Suite  from  Luxury Suite 
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Didn’t get to choose a clerk since there was a line at check in and was directed to the next available clerk. We checked in right about 3:00 on a Friday afternoon. I was getting nervous standing in line and waited until I saw who I ended up with before deciding to try it. I had my $20 sandwich ready and luckily I was walked up to a female clerk at the far right end with no other clerks close by. We exchanged pleasantries and then she asked for CC and ID. I handed it to her and she placed the whole sandwich to the side of her keyboard. She was so pleasant to talk to asking about my plans and reason for coming that I didn’t even have to ask for any complimentary upgrades. She knew what to do and just informed me that she was looking into upgrades for me. It was our 10 year anniversary which the clerk asked about and offered me 2 room options. Since it was our anniversary she recommended the higher room. We ended up in an amazing luxury suite on the 49th floor (out of 50) with amazing views of the north end of the strip (views of the Wynn, Trump, and Treasure Island). She informed me that this suite is usually $50 more per night.

Overall a very pleasant experience with the $20 upgrade trick which I think had a lot to do with this clerk’s exceptional service and not making it feel awkward. Seems like they are use to it and the reputation for it being done at the Palazzo often continues. Just go in confident and they’ll do the best to help you out. Thanks to frontdesktip.com for all the advice.

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Jenny B.
02/02/2016
Saved:  $1,314.00 Tipped:  $50 Upgraded to  Siena Suite  from  Luxury Suite 
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Checked in at 3:00 pm and was directed to a 20 something lady. I handed her the sandwich with a $50 bill in the middle. She asked if I needed change, and I told her no, that was for her. we made small talk for a bit and she asked what my plans were in in town. I told her my husband and I had never taken a vacation in all the 17 years we have been married, and we thought would be a perfect place to take one! I asked if she had any complimentary upgrades available, she said of course and started typing away. I told he that I would love to check out one of your sienna suites, and said she said that since we booked directly through the palazzo hotel, and not a third party site, that she would love to give us our requested room upgrade. She found 2 sienna suites available, and asked if I would like the one with the view, and I smiled and told her she read my mind! She said she was going to make this trip amazing for us and handed us our keys to our suite along with 3 vouchers for full meals of our choice for 2 at the LUX cafe. (so over a $300 value or more) We also had a $100 credit for the mini bar in our room! And she also added late 2:00pm check-out with no charge. I had received so much from tipping $50, that I never asked about resort fees. I had gone from the regular, cheapest room, to one of the best rooms in the hotel (1,900 square feet) and more deluxe than anywhere I had ever stayed. Always book direct!!! even if you pay a few dollars more!! The hotel makes more, and you will have a better chance of getting what you ask for! I booked my room at $159/night and the room I got was $497/night. Plus $300 worth of food and two for 1 drink tickets at all hotel bars.

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Ed
12/31/2015
Saved:  $240 Tipped:  $20 Upgraded to  Fortuna Suite  from  Bella Suite 
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I went to the next available clerk, Joshua at about 8:30 PM. I gave him the sandwich and he thanked me and asked me if I needed any change. I told him I didn’t and asked if there were any complimentary upgrades. He said he’d check with his manager and went to the back. He emerged to say he could upgrade me to a Fortunate Suite with a view of the strip. I knew from checking around online that the Fortuna was a great suite. I was so pleasantly surprised I didn’t even bother asking for resort fees to be waived (ie I thought the upgrade was enough). We loved the Fortuna!

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G
10/08/2015
Saved:  $$110 Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 
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Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.

She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.

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Mike M.
09/30/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 
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Young female clerk. Seemed new. I enquired about complimentary upgrades and presented the sandwich. She sat the $20 aside and said if I was happy with her service i could tip her later. No upgrade.

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Neil Carter
08/17/2015
Tipped:  $20 Upgraded to  Prestige Luxury Suite  from  Luxury Suite 
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I walked up to the counter and did some small chat with the young woman who was checking me in. When she asked for my ID, I put my $20.00 behind it and told her that it was my wife and I’s fifth wedding anniversary and asked her if there was anything she could do for us to make our stay more enjoyable. She upgraded us to a prestige luxury suite on the 43rd floor and gave us some coupons for free drinks, and slot play. She said the upgrade fee was typically $45.00 a night but my $20.00 covered that for 4 nights. Well worth the $20.00 trick if you ask me.

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Christopher P.
08/11/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 
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Checked in Sunday around 3:00 PM. Was escorted to a man probably in his 20’s. Told him we were in town for our wedding anniversary (true), hadn’t been in Vegas for years (also true), and wondered if he had any complimentary upgrades. I then handed him the $20 sandwich.

He offered a Siena Suite for $100+ more per night. Then he offered a Fortuna suite for $75 more per night.

I then asked for a room with a view of the Strip – nope.

Can you waive the resort fees? Nope.

How about a coupon book????? Nope.

And I thought grabbing the $20 and putting it back in my pocket would feel awkward……… it didn’t.

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Tim
06/15/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 
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After a two hour flight redirect, due to a thunder storm that was miles from the actual airport, we arrived at hotel around 6 pm and check in was super busy. We got a young guy in his mix twenties. We started some good conversation about the trip and then handed him my ID and credit card with $20 in between and I say “we would alleviate it if there are any complimentary upgrades available, like a larger room or quiet area with view.:. After some more conversation, the guy notices the $20 and says “uh, do you need me tho break this down for you? ” So I tell him “No, that it’s for you.” He smiles and continues hitting computer keys. We have more good conversation and he does put us at the end of a ball, offers free late check out ( which doesn’t help us) and does not even comp the facility fee. We end up in the basic room with slight view of Treasure Island on 34 floor. While we stood and talked to him, he never took the $20 off the counter…made me think that management may be cracking down on the desk staff taking tips or this kid was just new.

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simpleccomplexities
07/27/2014
Tipped:  $20 Upgraded to  Bella Suite with Strip View + Prestige  from  Luxury King Suite 
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We arrived at the hotel around 4:00PM on a Sunday and the line for check in was quite long, so we didn\’t have the option to choose a clerk. We ended up with a male clerk in his 20s – he was quite nice and friendly! He started up a conversation with us regarding our stay in Vegas and asked if we needed one or two beds. We said two and he asked for ID and credit card. I chose to give him my ID first, then my credit card with the $20 folded and tucked behind the card facing him. Once the clerk saw the $20, he laughed and I asked \”So are there any complimentary upgrades available?\” and he quickly started searching for us. We got upgraded to the Bella Suite with a FANTASTIC view of Treasure Island and The Mirage Volcano show at night on the 45th floor at Palazzo. We also got our resort fees waived by asking nicely during the payment (\”Is there any change you can waive the resort fees for us? We don\’t use the gym or spa). The resort fees were waived for us but we still got wifi in our room (AWESOME!). Not only did we get upgraded to the 45th floor, but we also gained access into the Prestige lounge! Definitely try the $20 tip when you stay at the Palazzo, it\’s worth every penny!

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Jay
07/21/2014
Tipped:  $50 Upgraded to  Standard Suite w/ View   from  Standard Suite 
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When I arrived at the Palazzo, there was a small line. There was a gentleman there that was escorting us to each clerk and introducing us so I was unable to pick whom I wanted. My clerk was a young lady and she quickly began the conversation of the purpose of my trip. I explained that we are celebrating our 10yr wedding anniversary and also spoke of some of the things that we had planned to do. She then asked for my credit card and that is when I gave her the “sandwich” with a 50.00 bill. I then asked for any complimentary upgrades. She told me that they were completely booked but to let her look and see what she could do. Completely booked on a Monday with low rates and not very crowded??? Oh well she made two calls and both were unsuccessful. She then told me that she had to speak to her manager. When she returned she told me that I will like the room she was able to give me. She then asked if I needed any change and I told her no. She then handed me my room keys for a room on the 44th floor. When I arrived, I realized I had a Suite w/view which costs 40.00 more per night in which we were staying 4 nights. We had a view of the south strip and airport. It was amazing at night. They also took the 28.00 daily resort fee off as well and added a few coupons for the area. Well worth it in my book.

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