Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.
She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.
Young female clerk. Seemed new. I enquired about complimentary upgrades and presented the sandwich. She sat the $20 aside and said if I was happy with her service i could tip her later. No upgrade.
I walked up to the counter and did some small chat with the young woman who was checking me in. When she asked for my ID, I put my $20.00 behind it and told her that it was my wife and I’s fifth wedding anniversary and asked her if there was anything she could do for us to make our stay more enjoyable. She upgraded us to a prestige luxury suite on the 43rd floor and gave us some coupons for free drinks, and slot play. She said the upgrade fee was typically $45.00 a night but my $20.00 covered that for 4 nights. Well worth the $20.00 trick if you ask me.
Checked in Sunday around 3:00 PM. Was escorted to a man probably in his 20’s. Told him we were in town for our wedding anniversary (true), hadn’t been in Vegas for years (also true), and wondered if he had any complimentary upgrades. I then handed him the $20 sandwich.
He offered a Siena Suite for $100+ more per night. Then he offered a Fortuna suite for $75 more per night.
I then asked for a room with a view of the Strip – nope.
Can you waive the resort fees? Nope.
How about a coupon book????? Nope.
And I thought grabbing the $20 and putting it back in my pocket would feel awkward……… it didn’t.
After a two hour flight redirect, due to a thunder storm that was miles from the actual airport, we arrived at hotel around 6 pm and check in was super busy. We got a young guy in his mix twenties. We started some good conversation about the trip and then handed him my ID and credit card with $20 in between and I say “we would alleviate it if there are any complimentary upgrades available, like a larger room or quiet area with view.:. After some more conversation, the guy notices the $20 and says “uh, do you need me tho break this down for you? ” So I tell him “No, that it’s for you.” He smiles and continues hitting computer keys. We have more good conversation and he does put us at the end of a ball, offers free late check out ( which doesn’t help us) and does not even comp the facility fee. We end up in the basic room with slight view of Treasure Island on 34 floor. While we stood and talked to him, he never took the $20 off the counter…made me think that management may be cracking down on the desk staff taking tips or this kid was just new.
We arrived at the hotel around 4:00PM on a Sunday and the line for check in was quite long, so we didn\’t have the option to choose a clerk. We ended up with a male clerk in his 20s – he was quite nice and friendly! He started up a conversation with us regarding our stay in Vegas and asked if we needed one or two beds. We said two and he asked for ID and credit card. I chose to give him my ID first, then my credit card with the $20 folded and tucked behind the card facing him. Once the clerk saw the $20, he laughed and I asked \”So are there any complimentary upgrades available?\” and he quickly started searching for us. We got upgraded to the Bella Suite with a FANTASTIC view of Treasure Island and The Mirage Volcano show at night on the 45th floor at Palazzo. We also got our resort fees waived by asking nicely during the payment (\”Is there any change you can waive the resort fees for us? We don\’t use the gym or spa). The resort fees were waived for us but we still got wifi in our room (AWESOME!). Not only did we get upgraded to the 45th floor, but we also gained access into the Prestige lounge! Definitely try the $20 tip when you stay at the Palazzo, it\’s worth every penny!
When I arrived at the Palazzo, there was a small line. There was a gentleman there that was escorting us to each clerk and introducing us so I was unable to pick whom I wanted. My clerk was a young lady and she quickly began the conversation of the purpose of my trip. I explained that we are celebrating our 10yr wedding anniversary and also spoke of some of the things that we had planned to do. She then asked for my credit card and that is when I gave her the “sandwich” with a 50.00 bill. I then asked for any complimentary upgrades. She told me that they were completely booked but to let her look and see what she could do. Completely booked on a Monday with low rates and not very crowded??? Oh well she made two calls and both were unsuccessful. She then told me that she had to speak to her manager. When she returned she told me that I will like the room she was able to give me. She then asked if I needed any change and I told her no. She then handed me my room keys for a room on the 44th floor. When I arrived, I realized I had a Suite w/view which costs 40.00 more per night in which we were staying 4 nights. We had a view of the south strip and airport. It was amazing at night. They also took the 28.00 daily resort fee off as well and added a few coupons for the area. Well worth it in my book.
So..Yaaaay…It worked for me!!!!!
See below for the inside scoop and additional tips to save.
My hubby, mom, and I are here at the Palazzo staying for 4 nights . We booked two King Luxury Suite rooms (Non-connecting with the special offer discount code). NOTE: There is always a discount code offered so can get the lowest rate available at that time. Also if the rate drops any lower between the time you book you call and request an adjustment. Be sure to tell the rep if you are visiting for a special occasion…(i.e. birthday, honeymoon, etc..) it can help with your request for upgrades.
The days we planned our trip just so happened to be the same time as a big conference hosted by the Venetian. So in this case the Palazzo was cheaper.
I had already done my research and learned about what worked for others. So here’s how it happened for me:
We arrived at 1pm and of the three checking in, I was the most comfortable at asking for the upgrade and it was my birthday on top of that. I had my family wait off to the side and I proceeded alone. I was a little nervous at first because I got not one rep, but two as one lady was being trained. The ladies were young and very nice. I walked up with a big smile and provided my name and confirmation number. Once they requested my ID and CC, I gave a $40 sandwich ($20 per room) and asked if they had any complimentary upgrades. She kindly she said,” Thank you and yes, let me see what I can do”. She started typing away and told me that the inventory was very tight due to the conference. I was upgraded to two connecting King Luxury Suite with view and able to check in early. She waived our resort fees and provided us with a late checkout.
I truly believe I would have gotten a better room upgrade if available. So in all I was able to:
1) Check in early
2) Avoid the connecting fees ($160 saving)
4) Resort Fees waived
5) Late Checkout
So happy it worked for us!! I plan to do this every time.
Vegas runs in tips…you can’t go wrong.
I walked up to the first available clerk at 8:30pm. There was no line at the Front Desk. We exchanged pleasantries and he said I would be checking into a Bella Suite. I gave him the “sandwich” and kindly asked “Do you have any complimentary upgrades?” He smiled and started clicking away at his computer, then he called a manager on his phone to discuss something. When he finished, he said he could upgrade me to a 30th Floor room with a view of the strip. I thanked him and he said he would also be giving me free wi-fi while waiving my $25 a day resort fee (a $125 savings) and I could still use the gym. He then handed me a coupon book and said it was the best coupon book out of 3 they hand out. (This one was for gold members.) I saved 20% on several meals or got free food using those coupons. The “sandwich” works but I recommend being nice from the moment you arrive at the Front Desk. (Being genuinely nice is even better!) They don’t have to give you anything so being rude will most likely get you nothing.