Palazzo

99 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
94% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/1
All Time Upgrades: 94% 85/90

Room Upgrade Reports

Dave
10/15/2017
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

Booked a suite and paid extra for a premium view. Booked online directly through their website, and showed them my confirmation. According to the manager, my reservation was lost due to their recent change to a new software operator in charge of their website- so I had no reservation. This was after 50 minutes of standing at the desk while the manager was on the phone. Eventually he made me a new reservation, and said “for your inconvenience today I’ll upgrade you, but only charge the basic room rate.” I went up to my room to find it was only a basic room, facing away from the strip towards the golf course behind Wynn. The manager blatantly lied after wasting an hour of my time (and the girl who I originally tipped kept the $20). So I booked a premium view and mentioned I would pay extra for it, and was then “upgraded” to a room without a view.
The hotel is very nice, but the service severely hindered the experience for me. Beautiful place, but I won’t be staying here again. I tipped, I waited for an hour, and was downgraded.

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Kim
09/08/2017
Tipped:  $20 Upgraded to  Bella Suite  from  Bella Suite 

I booked two rooms at the Palazzo over Labor Day Weekend 2017. We were a group of 8 girls celebrating my 25th birthday, so we of course wanted conjoining rooms. I called a few days prior to request that, but was told that I wouldn’t find out if they were conjoining until check-in, and if so, it would be a $60 charge ($10/room per night, 3 nights). We checked in around 7:30pm on Friday night of LDW, and although I was nervous to do the $20 sandwich, I sucked it up and gave it a try. I didn’t target any specific clerk as it was pretty busy and I was directed to a woman who was maybe in her late 20s. I had my ID and credit card ready with the $20 in between, so when she asked for it I handed it to her and said “we booked the two rooms and requested for them to be connected, but if there’s any other complimentary upgrades that would be great” and smiled nicely. She asked if we were celebrating anything and I told her my birthday, and that it was our first time in Vegas. She definitely saw the $20 and started typing away. She managed to get us connecting rooms on the 40th floor with a strip view. Also, one of the rooms was for 4 nights, so she gave us a late check out of 1pm on the last day. I was never charged the $60 fee to conjoin the rooms, so the $20 was worth the upgrade for a high floor with a strip view! Definitely don’t be shy about it, if they have something available they will most likely do everything they can do accommodate your request.

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Eric
08/16/2017
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

I heard about this site years ago and told myself one day when I finally make it to Vegas I would do the $20 tip. I’ve been and done it and now paying it forward with my review..

My wife and I actually were only staying one night at the Palazzo and we were checking in on a Saturday which I think hindered our upgrade prospects a little, but I tipped $20 anyway. I stayed the night before sharing a room with friends also at Palazzo and still had a little liquid courage in me while checking in around 10am. I didn’t target, and was assigned to a female clerk on the far left. The room was a basic room booked by a friend with a military discount who was also staying at the same time and I think that might have set us back a little too.

I put together the sandwich and asked if there might be any complimentary upgrades available with my wife by my side. She set it all aside and said, “thank you very much – let me see what I can find.” She asked if it was a special occasion and I let her know it was my wife’s birthday (which it was the week prior) and also our 5 year anniversary (which is around the corner). She congratulated us and made small talk on kids, where we’re from, etc while searching around. She said she was looking for any of the bigger suites and I said that would be awesome if she could find one to upgrade us to. She searched for a while longer and I could tell by her body language she wasn’t able to get us a bigger room, but I knew she was at least making some effort. She was able to move us to a higher floor (teens to 27) and from no view to a strip view and gave us late checkout. I thought about asking for resort fees to be waived, but didn’t since she was genuinely nice and seemed to make a real effort for us. I didn’t want to push my luck. Maybe I should have.

By total coincidence when we checked out we were assigned the same girl! She of course remembered us and waived the room charge for the water we drank from the mini bar.

All in all was worth the $20 and I would also say that the tip didn’t feel sleazy at all – was more of a real gratitude for anything that could be done for making our stay better.

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Rob
07/25/2017
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

I was booked into the Palazzo for two nights, on a special conference rate.
I arrived around 3pm on a Wednesday. There was almost no line, so I was directed straight to a check-in clerk.

We chatted and when she asked for my ID/credit card, I included $20 and asked if there were any complementary upgrades available. She seemed really happy to look for me.

She worked away on her computer for a quite a while (we chit chatted throughout that time). Then she said that she had found a good room for me, at no extra cost.

It turned out to be a Luxury Suite (which is their basic room) on the 22nd floor (out of 52 total.) So not really anything out of the ordinary.

She did ask if a late-checkout would be helpful, to which I said yes, and she apparently added a 1pm checkout to my booking for free. (Though housekeeping did still come into my room at 11am on my last day.)

At least she tried.

It’s a fantastic hotel and a great room anyway, but my $20 gamble didn’t pay off this time.

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CNMI Chi
07/03/2017
Saved:  $400 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

Finally have some time to report back…

Here’s my last trip to the Palazzo results.

We booked two standard non-strip-view (cheapest) rooms two nights via Priceline and got it at $106 per night. We have 4 adults and 2 very young children.

When we got to the hotel; there was no line, some guy directed me to the clerk. I can’t remember exactly what his name was but he was young and in his 20s. He asked whom I was and I handed him a 40 sandwich since I had two rooms reserved. Like everyone else he set the money aside and started doing this thing. He asked what I was in town for and I said I was taking my inlaws to Vegas for a visit. He replied “great, I’d imagine you’d like your trip as enjoyable as possible.” I responded by saying “oh definately, if there’s any complimentary upgrades that would be awesome!”. He kept on punching things into the computer, about 30 seconds later he handed me two keys and said “I’ve extended this one time courtesy by upgrading you guys to strip-view high floor room.” I then asked him “are these room next to each other? We have two kids and would be great that they can run around! And if you can get us two beds each room that would be great!” Knowing that in order to get two beds he will have to upgrade us to the Bella suite.

He proceed to punch some more stuff to the computer for another 15 seconds and says “I have got you guys in connecting room with two beds each and a view of the strip! But this is just a one time courtesy.” I got exactly what I wanted! Two connecting rooms facing the strip with two beds in each room.

We stayed for two nights and saved nearly $400 with the sandwich.

Standard King to Bella Suite with view is about an additional $80 per room per night for the the dates we selected. (mid-April week night)
Connecting rooms $10 per night.

The only thing I wish I had asked was the waiver of resort fees… But in the end I was very happy with the sandwich.

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BabySeeb
06/17/2017
Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

We booked for super cheap through Hotwire. Because front desk can see if you booked third-party, I was afraid of getting stuck in a bad room.

Targeted young Hispanic girl with glasses. Slid her a 50 between credit card and ID and asked about complimentary upgrades. We didn’t get a room upgrade but were put on the 41st floor with Strip View (which would have cost additional $70 a night). Got super late check out. Also got a free bottle of champagne sent up to us!

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Jennifer
03/27/2017
Saved:  $none Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

We checked in on Friday evening at 6pm & was directed to the counter where we met our hotel clerk, a white male in his 20’s. When asked for my ID & CC I had 2 folded $20’s and asked if we could possibly get 2 queens instead of 1 king for our 2 rooms. He immediately told me how much it would cost so I declined. Then I kindly asked if he could kindly waive the resort fees since we won’t be using any of the amenities & can do without wifi. He said it was a mandatory fee. The only thing he offered was waiving the $10 lock-out fee connecting the 2 rooms. Thankfully he gave back the tip. He did mention it was a sold out weekend so I’m not sure if that made a difference.

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Wes
02/18/2017
Saved:  $$200 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

No target, just went up to the next available clerk. It was a woman in her early to mid 20s. I folded the bill and put it between my ID and credit card and she put the cash aside while typing away. She was very nice and asked about the reason I’m staying and if I stayed there before. After a few minutes, we checked out to the 45th floor to the Bella Suites and a late checkout! Worth the money definitely!

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Romeo
09/09/2016
Saved:  $We got value... Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

My brother threw his 30th bday in Vegas with a bunch of family and friends coming. The majority stayed at the Palazzo. This was labor day weekend on Saturday so I figured the tip trick would never work with the whole town being booked to capacity. He didn’t target but he got a clerk at the corner away from other eyes and ears… One thing that made me nervous about doing it was asking within earshot of other employees or customers… He didn’t ask for a room upgrade but he did ask for a special request. “Here’s my ID and credit card and here’s a $50 for you if you can get all our rooms on the same floor with a high view of the strip… anything you can do to help I would appreciate it” After banging away at the keyboard for what seemed like forever she found 3 rooms. We were all on the 42nd floor. Although we did have to wait until the rooms were clean… They texted us within 20 mins and the rooms were ready…. Also the next day he rented a cabana at the venetian pool. Cabana 22-23 were the most popular ones to pick. He knew he wanted to get Cabana 22 or 23 because of location but everything is first come first serve starting at 9am even with a reservation. Earlier the pool girl said she couldn’t preassign cabanas and that the cabana map wasn’t even given to them until 9am.. He slipped her a $20 and gave her the last name on the reservation and said he wanted 22 or 23. He got in line at 8:45am and was already deep in the back of the line.. When he got up he saw that 22 was already assigned to him.. SCORE! Remember, all of this was on Labor day weekend

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Mr Gilley
04/25/2016
Saved:  $$100 Tipped:  $20 Upgraded to  Prestige Luxury Suite  from  Luxury Suite 

Didn’t get to choose a clerk since there was a line at check in and was directed to the next available clerk. We checked in right about 3:00 on a Friday afternoon. I was getting nervous standing in line and waited until I saw who I ended up with before deciding to try it. I had my $20 sandwich ready and luckily I was walked up to a female clerk at the far right end with no other clerks close by. We exchanged pleasantries and then she asked for CC and ID. I handed it to her and she placed the whole sandwich to the side of her keyboard. She was so pleasant to talk to asking about my plans and reason for coming that I didn’t even have to ask for any complimentary upgrades. She knew what to do and just informed me that she was looking into upgrades for me. It was our 10 year anniversary which the clerk asked about and offered me 2 room options. Since it was our anniversary she recommended the higher room. We ended up in an amazing luxury suite on the 49th floor (out of 50) with amazing views of the north end of the strip (views of the Wynn, Trump, and Treasure Island). She informed me that this suite is usually $50 more per night.

Overall a very pleasant experience with the $20 upgrade trick which I think had a lot to do with this clerk’s exceptional service and not making it feel awkward. Seems like they are use to it and the reputation for it being done at the Palazzo often continues. Just go in confident and they’ll do the best to help you out. Thanks to frontdesktip.com for all the advice.

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