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Watched an extremely drunk guy in front of us SCREAMING at the clerk and her incompetence! Turns out, he was actually booked at Harrahs! When we got up to the clerk we were very apologetic to her and tried to crack a few jokes to cheer her up. Handed $20 between the CC and DL and asked if she could upgrade us to a higher floor. She called over her manager, and I thought I was gonna get in trouble for "bribing" her. She told him how we were the reason she wasn't going to walk away from the job. HE upgraded us to the 39th floor and told us to keep the $20. We got a special access key for the elevator. As you step out, TWO private concierges approach to ask if you want anything. Room was not a suite, but VERY large, strip view, the most comfortable bedding I've ever slept in. The robes and slippers were a nice touch. The greatest part though,was ANOTHER special access key to a private lounge on the floor. All the premium booze and great food you could consume while watching a big screen television. Open from 8am to 11 pm, and everything at NO CHARGE!!! SUCCESS!!
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