MGM Grand Hotel Room Upgrades

No Dice For BigDogs79 at MGM Grand...

We probably should have tipped her but I personally do not think we would have been more successful even if we tipped. She was just in a very bad mood. After telling her we were on our Honeymoon and asking for a free room upgrade she tried to put us on the first floor in the west wing. We asked for the Grand Tower even though it had 2 Queen beds in every room. She put us on the backside of the hotel. I tried to go down later and get a different room but they told me they could not do anything because I was already checked in but they would have upgraded me if they had checked us in. I decided to wait until the next day around check out time. I went down and explained that we were on our Honeymoon and that our first front desk clerk was rude to us. After some negotiation with her manager they agreed to put us in a Premium view room. Took some haggling but in the end it was a nice room with a great view.

No Dice For Moooshe at MGM Grand...

We arrived at about 1:30PM, I took a quick look at the desk to locate the managers and decided to go for this clerk who wasn't too busy and had no one around. I placed the confirmation email on the desk and handed him the credit card with the $20 folded under it. I said "I'd like to check in, please, and I wonder if you have any upgrades available" or something like that. He took the CC with the 20 and I'm 99% sure he knew what's going on and what I'm asking for. He placed the 20 on the desk near the keyboard and said something like "I'd be happy to check that for you". He started typing, then said he needs to check something and went through a door in the back. He came back after a couple of minutes and said "Sorry, there's nothing I can do for you, but I can offer you an upgrade to a bungalow suite for $50/night". I didn't take it (paid enough for my room as it is). He suggested that I'd come down the day after and try again, but I didn't bother. I did not get my $20 back nor anything else people were describing (like champagne).
I went to him later to make sure I'll be able to get into the Studio 54 club through the VIP gate (it was a part of my deal), and he said no problem, he'll take care of it. We went to the club and of course they didn't have my name on the list. So I went back to him and asked him what's going on, he said to give him five minutes and try again at the club, and he gave me two vouchers for free drinks. We gave him 15 minutes but we still were not on any list. We ended paying for admission and when we checked out I made sure they refund us the money. The vouchers were useless since until we got inside it was 12:05AM and the barman wouldn't accept them after midnight.

West wing room was very small but very nice though, and my G/F was pleased anyway

No Dice For "James" at MGM Grand...

Arrived at MGM front desk around 5PM. Did the usual, asked if there were any complimentary upgrades available and handed the clerk my credit card with a folded 20 sticking out from underneath. He told me that I was already getting the casino rate which was a really good deal to begin with. He then paused for a few seconds, checked and then said he could get me into a West Wing King Room. I've stayed in the West Wing on a previous trip...it is not really that much of an upgrade so I politely declined and just kept my original reservation. So then just handed him my credit card and I kindly replied "Thank you for checking."

The clerk however did give me a line pass for the buffet and one comp. admission pass to Studio 54 so I got a little something out if it.

Jackpot! zrajani Got A MGM Grand Room Upgrade

Was initially standing in line for a Male, but then he suddenly had a supervisor stand behind him. As soon as I saw that, I shifted to next lane that was somewhat isolated. I handed her my credit card and ID with the $20 bill in the middle, sticking out just enough for her to see it. I immediately asked her for a complimentary upgrade, she said she can definitely do something but will check to see what they have. Typed for a couple of minutes and then offered me the Bungalow Suite since it had the two beds... I asked her if she could switch to the Hollywood Suite and include a rollaway, she said 'sure, it would be my pleasure'... Once she was done that portion, I asked her for a dining credit... She typed away and thought for a bit and then said 'sure, no problem, I'll issue you a $25 dining credit, and you just have to make sure you charge your meal/buffet to your room'. That was about it! Took the keys and was off to the room.

**Not a big fan of the MGM at all. But had to stay here one night because of a sudden change in plans. Off to the Wynn next for a couple of days. Will post on how the trick works out there. *Crossing Fingers*

No Dice For futurina at MGM Grand...

My husband "handled" this.... he handed $20 to the young girl behind the counter, who had one older 30s guy behind her watching... she typed furiously on her computer for 3 minutes or so and came up with our room number... we got to the hotel AND HAD TO WAIT 45 MINUTES FOR OUR LUGGAGE after the shuttle bus, despite 3 calls to the bell desk... our room was on a high floor (24th) but the "view" consisted of the Hooters hotel parking lot. A TOTAL WASTE OF MONEY, arghhh!

Jackpot! fjiwa Got A MGM Grand Room Upgrade

Checked in at the MGM-grand/"target="_blank">MGM Grand this Sunday night for five nights. I had booked the $69 member rate.

The lady at the counter saw my $20 and typed and typed for 10 mins and found a celebrity spa suite. She went for approval and was denied because the hotel was sold out and there was a convention with 3000 attendees.

She then gave us a room on the 28th floor with a view of the strip. I gave her $10 for her efforts anyway, she really did try hard to get us the room. Tough when the hotel is tight and I am staying 5 nights.

The bonus is that we get free wireless because we are one floor down from the skylofts which have complementary wireless and my laptop caught on to the signal. At least I saved $10/day on internet access.

Jackpot! macnbc Got A MGM Grand Room Upgrade

When we first arrived the hotel was completely booked up (airport checkin even shut down early). It remained that way for nights one and two. On night three we talked to a nice young man at the front desk who was willing to help, but unable to that night, he said to look for him the following morning. We did just that, and he was able to do just that. We had three in the party and needed at least two beds, so only bungalow or marquee suites were options, and he said he wasn't able to get us in a marquee. Although it was only for 2 nights, the suite was worth it from my perspective. Since we were already checked in, I wasn't able to give him an ID or CC for verification, so I just did the old $20 handshake to make the transaction (he knew I had it though because I had it under our old room card with the money facing him.)

No Dice For ChmeeeeTDI at MGM Grand...

I just recently returned from spending 4 nights at the MGM. I checked it at the airport, and made sure to put the $20 visible underneath the card. When I asked about the upgrade, she didn't look at the bill, I'm pretty sure she didn't even notice it. She said flat no to an upgrade, and no to a strip view.

No Dice For SimonLvr at MGM Grand...

Stayed at MGM on June 29th & 30th. Went up to a young lady and slipped her my CC and ID with the $20 visible in between and asked her if there were any complimentary upgrades. She quickly smiled and said "No, I'm sorry." She took my CC and ID, and gave me back my $20 saying "Here, this is yours." So I'm pretty much embarassed at this point and just wait till she pulls up my room. She tells me she has a room with a view for me, so I thanked her and tipped her $5 for her effort anyways. The room had an OK view.. it was a view of the city area, not the strip.. so yea. But anyways..I'll try it again next time!

Jackpot! Laura011982 Got A MGM Grand Room Upgrade

I slipped the $20 under the credit card and got the 26th floor in a celebrity spa suite free of charge! We ended up paying the $59 for 1 night and $69 for the other 2 nights thanks to the SLM048 promo code.

However... a few things that irritated us: room service carts were constantly left outside of the room. One was there all three days we were! Ick! The doors under the sink at the wetbar didnt shut. Its like they were hung on the hinges incorrectly. Closet doors didnt open or close easily. Oh, and we think a maid stole a $100 giftcard out of my luggage (that was IN the closet). Spoke to head of security before we left and was told "sorry, nothing we can do." Called today and spoke to several people and got the same answer. Oh, I can file a report, but it will take 8-10 weeks and I was told "you have to call them. They WONT call you." So, yeah...

Overall, positive experience, but I think we will stay elsewhere from now on.