MGM Grand Hotel Room Upgrades

No Dice For Anon at MGM Grand...

Checked in on Thursday afternoon at approximately 4:00PM. Front Desk was not busy. She asked for DL and gave it to her. I then asked if there were any comp upgrades available with a $20 showing under my CC. Don't know if she saw it or not, but she seemed like she already made up her mind as soon as we asked about the upgrade. Stayed for 4 nights and Saturday was apparently all sold-out, which may have had something to do with it.

No Dice For Larry at MGM Grand...

Comped 3 nights...receptionist saw the $20 and pushed it back saying all their suites were booked...which I kind of doubt since it was really a slow time of year....

No Dice For JASON at MGM Grand...

Did the trick, and the staff member pushed the $20 aside, and offered an upgrade for $29 to a spa room. I later heard that all of the regular rooms were full and everyone who came late got upgraded... and she didn't give me back the $20 either.

No Dice For "James" at MGM Grand...

Did the usual. Handed the clerk the 'sandwich' and asked if there were any complimentary upgrades available. She then replied "Let me check and see" so she knew the drill. Then she said that the best that she could give me was a West Wing King Room which I politely declined. I've stayed in one of the West Wing Rooms before and it is not really that much of an upgrade. I thanked her kindly for trying and she gave me back my $20.

No Dice For Steve at MGM Grand...

Tried the sandwhich for the first time but had no luck. Was told that all the suites were booked but she said she might be able to get me a "Strip view" room. When typing it in, she told me, "Oops. Someone else beat me to it." So I ended up in my original king, no smoking room as booked. Got my money back and will try again next time.

No Dice For Will at MGM Grand...

Hand over the sandwich and ask for a complimentary upgrade. The clerk immediately said "all the suites are fully booked." After she noticed the 20, she then spent some time typing and gave me a high floor, partial strip view, and super close to elevator standard room.

No Dice For hatteras52 at MGM Grand...

I initially checked in at the airport, but had time to try at the hotel to change my room.

Experiences at the airport and hotel were similar in result. Both agents put the tip in plain site on the top counter. They both did offer a West Wing room but from it's location in the hotel and smaller size, I declined. Originally, I was told by both that it was because the hotel was full during part of my stay.

After checking in at the airport, when I got to the hotel there were no lines at registration, so I decided to try to see if I could get a better room. I had a lot more time with the agent at the hotel, who was extremely courteous and professional. After polite conversation and checking with their manager, it sounded like they had a Bungalow suite for me for 3 of the 4 nights. My departure date was flexible, so I agreed to shorten my stay to take advantage of this availability, but when the agent went to confirm matters with the manager, I was told they couldn't let it go thru because my reservation was thru casino marketing. I was there this past August also with a reservation thru marketing and had no trouble getting upgraded. The circumstances seemed identical, as one of those nights the hotel was supposedly fully booked. On this trip, I wound up with a 25th floor standard room with a view of the strip. I tipped the hotel agent who spent around 20 minutes trying to help me.

No Dice For Ronnie at MGM Grand...

Gave the woman 20 bucks, she quickly took it without a thought. She did look for an upgrade, but said there were none available. She claimed she moved us to a room with a good view, and it was. I cannot verify if we would have had the exact same room without the tip, but like all things in Vegas, it was a gamble.

No Dice For Ed at MGM Grand...

Handend over the sandwich and asked for a complementary upragde. Clerk gave back the 20$ and said "very unlikely". I asked him for a good view and got a view on the roof ...

Jackpot! Ken Got A MGM Grand Room Upgrade

Checked in about 5pm, with $20 'sandwiched'. Was friendly but didn't ask for any specific upgrade. Was told 'you booked this room (showing on a flip chart) and we're going to put you in this room (flipped to suite)'. Card key, smiles and end of transaction. I suspect it's all about timing (not when their busy), clerk selection and attitude.