MGM Grand Hotel Room Upgrades

Jackpot! mdp Got A MGM Grand Room Upgrade
Booked Via Travelocity

Arrived at the hotel around 3:30 pm on a Thursday afternoon. All of the check-in lines were 4-5 people deep. Couldn't help but hear all of the chaos and confusion with everyone in front of us trying to check-in. It seemed no ones reservations were correct. When I finally reached the counter, I was greeted by the desk clerk who was in his early 20's. He was very friendly and we began to chit- chat about his day. My reservation was correct but I proceeded to ask him if there were any upgrades available as I handed him my ID and credit card with my folded $20. There wasn't any complimentary upgrades but he got a book out that listed all of their rooms/suites and proceeded to tell me what I could upgrade to for a small, nightly fee. I had booked my 5 night stay for under $200 so I did not mind paying an additional $100-$150 for a Celebrity Spa Suite. Those rooms are very nice. The bathroom itself is almost as large as the entire West Wing room. I was very pleased even though I didn't get it for free. I still only paid about $70/night, tax included. The entire check-in process was about an hour but ended up being worth it to me.

No Dice For Russell Johnson at MGM Grand...
Booked Via Orbitz

Checked in around 3-4PM on a Sunday. Booked 2 rooms so I decided to tip $40. Walked up to a young female clerk. She asked for my ID and credit card. I handed it to her and asked if there were any complementary upgrades. She saw the $40 and started typing away. About a minute passes and she told me that they were low on the suites so she couldn't offer it complimentary. I asked her if there was anything she could do such as a higher floor with better view. She gave me a room on the 26th/28 floor with a south-west strip view. She handed me my money back. Didn't get an upgrade but wasn't expecting much from MGM.

No Dice For DAVE at MGM Grand...

This should have been a slam dunk. We signed on for the hotels "PRIMA" Package (you pay $500 upfront for hotel services you will use and get a free upgrade to a suite ++SUBJECT TO AVAILABILITY++ and other perks) I slipped a young man with brown hair and blond high lighting who seemed to be moving his line quickly and sending people away happy $20 with my credit card and ID and asked for a high floor with a good view. He asked what the $20 was for and I told him to thank him for helping to get us a suite with a good view, He then advised us t hat while we got a room on the 19th Floor with a strip view, the upgrade we were entitled to was subject to availability and none were available and therefore we would not be upgraded, even as a PRIMA member. He further advised that even though we were staying for a week, that we could not upgrade when a suite became available since in was not available when we checked in but could upgrade at our own expense later on in our stay. The view we received was minimally strip view with mostly roof top view. We were told by every PRIMA member we met that they were told the same line on check-in that the promised upgrade was not available at check in and there for not given. The PRIMA membership was still a good deal if your were going to spend $500 on premises anyway but don't expect it to get you the promised upgrade. The $20 tip was money thrown out.

No Dice For Eric at MGM Grand...

I chose the shortest line. In retrospect maybe I should have chosen a line with a young female or with someone who looked like they needed money. Did the entire routine here (as I had read). Had never done it before, but it figured I may as well try. He saw the money sandwich and still said there were no upgrades. Then handed it all back to me. Afterward, just asked if there were higher floors available and the next night was able to change rooms to a floor 20 stories up with a much improved view. Probably could have gotten the same room with just asking. Overall, worth the try!

No Dice For steff at MGM Grand...

checked in on a sunday on memorial day weekend, it was packed but we tried anyway. clerk immediately returned the 20 then offered "free upgrade" to the more contemporary West Wing room (not a suite, so technically not an upgrade, smaller but newer, "quieter and for singles/couples")

Jackpot! Ryan Got A MGM Grand Room Upgrade

Booked a super cheap room deal for 3 nights. Gave the sandwich and she seperated the bill and paused and I said the 20 was for her, she smiled and kept it. Since I have tried this before and it has worked for me, I went for the end zone and asked if there were any complimentary upgrades to suites. The associate said no for the suite, although in my opinion she didn't really check too hard, but would be able to assign a room high up, 23rd floor with a strip view. All in all for 20 bucks, it was worth it as I had some friends who booked the same deal with Expedia complain about their room on the 4th floor!!

No Dice For Anon at MGM Grand...

Checked in on Thursday afternoon at approximately 4:00PM. Front Desk was not busy. She asked for DL and gave it to her. I then asked if there were any comp upgrades available with a $20 showing under my CC. Don't know if she saw it or not, but she seemed like she already made up her mind as soon as we asked about the upgrade. Stayed for 4 nights and Saturday was apparently all sold-out, which may have had something to do with it.

No Dice For Larry at MGM Grand...

Comped 3 nights...receptionist saw the $20 and pushed it back saying all their suites were booked...which I kind of doubt since it was really a slow time of year....

No Dice For JASON at MGM Grand...

Did the trick, and the staff member pushed the $20 aside, and offered an upgrade for $29 to a spa room. I later heard that all of the regular rooms were full and everyone who came late got upgraded... and she didn't give me back the $20 either.

No Dice For "James" at MGM Grand...

Did the usual. Handed the clerk the 'sandwich' and asked if there were any complimentary upgrades available. She then replied "Let me check and see" so she knew the drill. Then she said that the best that she could give me was a West Wing King Room which I politely declined. I've stayed in one of the West Wing Rooms before and it is not really that much of an upgrade. I thanked her kindly for trying and she gave me back my $20.