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Mandalay Bay Hotel Room Upgrades

How Do Vegas Insiders Get $1,000+ Room Upgrades for $20?

 
We'll tell you how to master the 'front desk tip' - AKA the '$20 sandwich trick' - to get Mandalay Bay room upgrades in Vegas for a fraction of the hotel's regular price.

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82 Reports From the Mandalay Bay Hotel Front Desk

Book Mandalay Bay Now at: Hotels.com | Expedia | Orbitz | Travelocity


Recent Room Upgrades: 100% (2/2)

'All Time' Upgrades: 77% (63/82)


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  • Room Booked: Regular Room at Mandalay
  • Room Upgrade: Suite at THE Hotel
  • Hotel Clerk: Female / 25
  • Check-In: 2010-08-20
  • Booked at: Travelocity

Jackpot! Joe Got A Mandalay Bay Room Upgrade
Booked Via Travelocity

 
 

Placed the $50 sandwich between my DL and CC, and she went straight to work, I didn't even have to say a word. She asked me if a suite at THE hotel was ok, and also gave me a $50 room credit and four free drink passes ($10 value per drink at 5 different bars at mandalay). Worked like a charm!

 
   
  • Room Booked: 550 the cheapest room
  • Room Upgrade: same room but strip view & highest floor
  • Hotel Clerk: Male / 36
  • Check-In: 2010-07-13

Jackpot! J Got A Mandalay Bay Room Upgrade

 
 

I was look for an smiley clerk, she was about 30 years old lady.. I put 20 dollar green ham for the sandwich.. She saw the ham.. and before I told anything.. She already looked for a room but no luck, she told me that she could give me only a strip view room for the day.. Well, I really enjoyed the strip & the highest floor.. also the room was far from the elevator so the room was away from the crowds' noise..
I stayed 3 nights.. I may needed to put double ham for 3 nights...

 
   
  • Room Booked: 550 SQ Deluxe RM (DR)
  • Room Upgrade: THEsuite @ THEhotel
  • Hotel Clerk: Female / 31
  • Check-In: 2010-02-03

Jackpot! Matt B. Got A Mandalay Bay Room Upgrade

 
 

Book the cheapest room type at Manadalay Bay for a convention. Placed a $20 between my DL and CC and asked for any comp upgrades at TheHotel. The clerk said thanks for the tip and upgraded me to the special THEsuite floors (req. key in elevator) and the room is very nice. I'm staying for 8 days...good use of $20!

 
   
  • Room Booked: Standard room
  • Room Upgrade: No upgrade (had to pay)
  • Hotel Clerk: Female / 36
  • Check-In: 2010-01-22

No Dice For urdoo at Mandalay Bay...

 
 

Excited by an successful upgrade at Caesars-palace/"target="_blank">Caesar's just a month ago, I decided to try my luck here. Everything was the exact opposite scenario, so I had an "iffy" feeling to begin with. We checked in around 6pm, and all the front desk clerks were middle-aged white women (which if you read this site, the odds are stacked against you). So I presented the sandwich, and she immediately acted surprised and gave it back. Since we booked the standard room, she said that we would have to pay an extra $200 per night for the suite, or $50 per night for a room at TheHotel. I was disappointed to say the least. She said they are more strict now. But she was friendly enough. In the end, we paid extra for TheHotel since we had another relative stay over. No dice!

 
   
  • Room Booked: Standard 550 room
  • Room Upgrade: THEhotel's THEsuite
  • Hotel Clerk: Female / 25
  • Check-In: 2010-01-04
  • Booked at: Travelocity

Jackpot! Alex Got A Mandalay Bay Room Upgrade
Booked Via Travelocity

 
 

I had researched this before I came on vegasclick.com and it led me to this site and I was super excited to try it. I figured we had a really good chance of getting upgraded because it was middle of the week, middle of winter and there wasn't really anything going on in town (as far as we know) and we got in around midnight. There were two female clerks, probably mid-twenties each, so we just took the next available.
My girlfriend handed the clerk the sandwich and said, "We were wondering if there were any complimentary upgrades available?" She just said hmm...let me check and started typing away for a few seconds and said, "Unfortunately...I can't except tips for room upgrades, but I can except them for excellent customer service."
So of course I blurted out, "You're excellent!" she continued typing and told us she could get us a suite at TheHotel, which after doing a ton of research, I knew was awesome. She seemed almost as excited as we were. It was awesome and totally worth the $20.

 
   
  • Room Booked: Standard Room (550sf)
  • Room Upgrade: 1550sf Suite
  • Hotel Clerk: Male / 25
  • Check-In: 2009-12-06
  • Booked at: Expedia

Jackpot! Gary Epperson Got A Mandalay Bay Room Upgrade
Booked Via Expedia

 
 

Checked in Mandalay Bay around 1am, December 6th. There was only one woman checking in a couple ahead of me and I wasn't getting a good vibe from her, but thought she would be my only option. About the time I thought that, I man (25-30yrs), opened up a line 3 or 4 computers down from the line I was in.

Thinking about the possibility of an upgrade all week, I approached him with the "sandwich" ready to go. We were staying 5 nights, so I thought I would up the ante to a $50 tip. It was well worth it. I gave him the sandwich and told him that my wife and I had gotten married less than 9 hours ago (truth) and that we had a baby due in April (truth) so this could be our last "hoorah" for awhile. I asked him if he could help us out with any complimentary upgrades. At first, he said we are all booked up, but it was almost like he was saying it because he had to say it or something. He then immediately, hesitated and said, I'll be right back. He went to the back and then came back out, did alot of typing and then said "You both are going to love this room. This room is bigger than my townhome I have here in Las Vegas. It's about 1600sf" All of the sudden I forgot how tired I was from getting married 9 hours earlier, being on a plane for a total of 5 hours and then waiting in the cold (it was 35 degrees when we got there!) for a taxi for longer than expected once we got to Vegas.

I thanked him and when we were impressed before we even saw the room. As we walked down the hallway, we realized our room was through the double-doors at the very end of the hall (always wondered what those rooms looked like inside). We opened up the doors and found 5 TV's (3 plasmas), floor to ceiling windows with panaramic views, 2 Bose Audio Systems, 2 full baths, jacuzzi tub, wet bar, etc. etc. Needless to say we were thrilled. This was especially true considering we only booked a standard room - 550sf (almost booked a suite from the start, but thought I would have faith in the sandwich trick.)

We had a great stay (as we always do at Mandalay Bay) and it was nice being successful on my first try with "the sandwich".

I am a HUGE skeptic about things, so, not to be cliche', but......"if it worked for me, it can work for you too." Good luck!

Gary

 
   
  • Room Booked: Regular Room
  • Room Upgrade: Penthouse
  • Hotel Clerk: Male / 18
  • Check-In: 2009-12-01

Jackpot! Mike Got A Mandalay Bay Room Upgrade

 
 

Hello All,

I used to be a FD agent at this hotel, they are getting very strict at most hotels in vegas (management) because they are finally catching on they can make money off this. I was more than happy to take tips and make a vegas vacation awesome, but I have heard from many front desk agents that times are getting tough and they are cracking down, but trust me you can find that agent that will take care of you. I do agree it is younger male that works the best. Older females tend not to do it because they are working there to support family so they watch what they do. Younger guys/gals are there just for a job and love to make extra money, the higher the tip the louder of a statement it makes. For $100 I would have been your best friend for the time!

 
   
  • Room Booked: Regular, no view Mandaly Bay room
  • Room Upgrade: The Hotel, standard suite
  • Hotel Clerk: Female / 18
  • Check-In: 2009-10-06

Jackpot! Brian Got A Mandalay Bay Room Upgrade

 
 

Checked in around 5pm on a Tuesday. I followed the directions precisely by handing my ID and Credit Card with a $20 sandwiched and ask for an upgrade. It also helped that I told her I was there for my birthday as well. I was offered a room in The hotel, 21st floor, with a strip view. A great upgrade from a standard room at Mandalay Bay. Best room I've had in Vegas, the wife loved the bathroom.

 
   
  • Room Booked: standard
  • Room Upgrade: standard room with view of strip
  • Hotel Clerk: Female / 25
  • Check-In: 2009-09-11

Jackpot! Tony Got A Mandalay Bay Room Upgrade

 
 

I found this site and read through a lot of reviews. I didn't even know about the sandwich trick. We have been to Mandalay Bay quite a few times and I wanted to try the sandwich trick. As stated in reviews, I tried to target someone in the 20s and went to a girl agent. It was around 2:30pm. Handed her my credit card and DL with $20 sandwich in between. I politely asked "if there is anything she can do to make our stay better as it is my friend's birthday". She checked and said that a room with an awesome view is the best she can do. I accepted. I was hoping the she could upgrade us to a suite or TheHotel suite. No dice.

 
   
  • Room Booked: Deluxe Room
  • Room Upgrade: Sky View Suite
  • Hotel Clerk: Female / 25
  • Check-In: 2009-09-09

Jackpot! SenorRoberto Got A Mandalay Bay Room Upgrade

 
 

Arrived around 5pm Monday night (Labor Day) and waited about 2 minutes, when I was motioned to step to the far clerk. She was probably mid- to late-20's Asian woman. She was finishing something, and I almost walked to next available clerk, who was probably in his late 20's. Good thing I didn't!

I presented the sandwich and stated "I'm wondering what, if any, upgrades might be available". Clerk noticed the sandwich, didn't even blink, and proceeded to lay all 3 pieces out on the counter. Uh oh.. bad start, right? Nope!

After typing for a bit, she excused herself, saying she needed to talk to her manager about upgrading. After a short conversation, she returned to tell me that no complimentary upgrades were available, but for an additional $25/night we could be upgraded to a Sky View Suite on Floor 60, a Penthouse level room. 1050 sq ft, 1 1/2 bath room with a "Strip View". One distinct advantage to securing this type of room is that it is serviced by a bank of 4 elevators that run from the Lobby level to Floors 60 to 62, and are completely separate from the elevators used by Floors 59 and below! See ya later crowded elevators and waiting lines!

I was sold!

Since I had booked at a ridiculously low rate of $69.99/nt previously, adding the $25/nt plus $20 tip still only came out to about $105/nt for this enormous and luxurious suite that, from my research, normally goes for $290+/nt.

Comp'ed upgrade? no. Great upgrade deal? Heck Yeah!

 
   
  • Room Booked: 550 DR Room
  • Room Upgrade: 750 GR Suite
  • Hotel Clerk: Male / 31
  • Check-In: 2009-09-01
  • Booked at: Expedia

Jackpot! Todd Got A Mandalay Bay Room Upgrade
Booked Via Expedia

 
 

After hearing about the “Sandwich” on a few different podcasts I thought I would give it a try on my first trip to Las Vegas.. A few days prior to checking in I checked the hotel website to check availability and was surprised to see that the hotel was sold out for my whole trip. So I went to the desk thinking I did not have a chance. I checked in about 10:30 PM and was trying to figure out what clerk I had the best chance with they all looked to serious about their job to give me a chance. As I got called up I stayed calm and when I asked for the upgrade and gave him the sandwich he said defiantly not then he seen the $20 and threw it back at me like it had the swine flu. He stated that even if he had an upgrade I would not have to give him anything for it. I slipped it back into my pocket. I thought I lost. All of a sudden the head person walks over and whispers something in his hear and he starts typing away on his computer like a mad man. He tells me he can get me a 2-category upgrade but he needs to work fast to beat the other guests. I got my upgrade and I probably should of tried to give him the $20 again but was in shock how the whole thing worked that I just turned around and headed to my new fabulous room. I can’t wait to try this with other hotels

 
   
  • Room Booked: Standard
  • Room Upgrade: No Upgrade
  • Hotel Clerk: Female / 31
  • Check-In: 2009-08-21

Jackpot! Greg in NJ Got A Mandalay Bay Room Upgrade

 
 

Arrived at front desk around 10PM. Check in area was "dead". Two female clerks, both late 20's - early 30's. One clerk was checking in a guest, the other clerk (who I chose) made immediate eye contact, greeted me cordially and asked if she could help me - I thought I had a decent shot for the upgrade.

I had carefully folded a $20 between my drivers license and credit card before I arrived at the front desk, so I could easily slide her "the $20 sandwich". I told her that I wasn't sure what size room I had booked, but that I was hoping for something other than a standard room if that was possible.

She took my license, and credit card, saw the $20 and immediately and very quickly slid it back to me. While I felt like I may have farted in church, she was very nice and professional to me. She told me the hotel was completely booked and had a standard room available for me. I asked her how the hotel handled the use of the gym and if there were any passes or promo's currently available. She said that the use of the facilities are available for a fee and that I could check with the folks down there tomorrow to make arrangements.

Again, she was very cordial and professional. She made sure I knew where I was going and tried to engage me in idle conversation. So, in conclusion, the "$20 sandwhich" was a non-starter at Mandalay Bay. My room was the standard room on the 3rd floor with a view of the driveway between the pool and strip (neither or which could be seen from my room).

Turns out this denial was the beginning of my bad luck streak as I was handed a four day beatdown at the craps tables in MB to boot! Nevertheless, I really enjoy MB and found the room acceptable and will likely return and try the $20 sandwhich again.

 
   
  • Room Booked: std
  • Room Upgrade: none
  • Hotel Clerk: Female / 25
  • Check-In: 2009-08-01

No Dice For Ken at Mandalay Bay...

 
 

Called the hotel and booked directly. Female clerk. $20 sandwich. She looked hard for 5 mins and could not find one. She did give us a nice strip view room. She attempted to give back the $20 and I told her to keep it since she was so nice. The hotel was fully booked for the Jonas brothers. Could not wait to get out of the hotel mob scene.

 
   
  • Room Booked: Standart Deluxe Room
  • Room Upgrade: Suite Type B
  • Hotel Clerk: Female / 25
  • Check-In: 2009-07-16
  • Booked at: Local Agent

Jackpot! Gerhard Got A Mandalay Bay Room Upgrade
Booked Via Local Agent

 
 

We went to Vegas this week and I tried the sandwich trick. At first the clerk continued as usual not touching the 20$ bill. After she was finished typing she said you are upgraded to TheHotel 37th floor and you have two free breakfasts on your room. While we are heading to our room she sayed :" Sir, your change" I responed take it as a tip and she agreed. I will ALWAYS try the sandwich trick when I go to vegas!

 
   
  • Room Booked: Standard Room
  • Room Upgrade: Suite in THEHotel
  • Hotel Clerk: Female / 25
  • Check-In: 2009-05-11

Jackpot! Judith Got A Mandalay Bay Room Upgrade

 
 

We went to Vegas last week with our friends and I tried the sandwich trick. At first the clerk told us she could not upgrade us for free and that we were welcome to purchase a suite upgrade. I think she just said that for show, because then she said, "It looks like we've already upgraded you". She upgraded us AND our friends to suites at TheHotel. 20th floor overlooking the strip with rooms right next to each other. I will ALWAYS try the sandwich trick when I go to vegas!

 
   
  • Room Booked: 550 DR ROOM (550 SQ ft basic room
  • Room Upgrade: The Hotel Suite
  • Hotel Clerk: male / 18
  • Check-In: 2009-04-17

Jackpot! Justin A Got A Mandalay Bay Room Upgrade

 
 

Booked a weekend at Mandalay Bay, was a little nervous as i have not stayed at the basic Mandalay Bay before, only the hotel which we love.We basicaly booked it so we could bring our kids to the cool beach and pool there.
Slipped the clerk the 20 and asked for any upgrades to suites , she instantly said "how about the hotel", i said definitely, and we got it, what a deal, the hotel costs much more than Mandalay Bay does on weekends in particular so we really were happy to stay there again as every room is a suite .

 
   
  • Room Booked: regular room
  • Room Upgrade: jr. suite
  • Hotel Clerk: female / 18
  • Check-In: 2009-03-26

Jackpot! Jerry Got A Mandalay Bay Room Upgrade

 
 

I wrapped a $20 around my credit card and license and asked if she had a room on a high floor with a view....she said yes, but could give me a Jr. suite with a view of McCarran runway...great room! My buddy also did it and got a high floor with a great strip view!!

 
   
  • Room Booked: basic room
  • Room Upgrade: 34 floor suite overlooking stip
  • Hotel Clerk: male / 18
  • Check-In: 2009-03-12

Jackpot! mike Got A Mandalay Bay Room Upgrade

 
 

My wife and I checked in around 8pm and it was dead in the lobby. There were 3 or 4 clerks there and I went for the male. Nice young Asian man who immediately try to sell us an upgrade to a Suite for $20/night. I declined, then made some small talk and told him it was our 15th anniversary(which was true). I then handed him the "upgrade sandwich". He looked around to make sure his manager wasnt around and then click, we had our upgrade. We went from the 7th floor overlooking pool to 34th floor suite overlooking the Strip....THANKS FOR THE ADVICE!!

 
   
  • Room Booked: 550 sf Deluxe Strip View Room
  • Room Upgrade: 610 sf Spa Suite
  • Hotel Clerk: male / 25
  • Check-In: 2009-03-01

Jackpot! Josh Got A Mandalay Bay Room Upgrade

 
 

Checked in early (about 11:30 am) and it was not too busy with about 10 clerks working. I looked for a young male clerk and found only one, though he was right in the middle in front of the manager. I waited in his line and luckily didn't get called to another line.

I gave him the $20 sandwich and asked for the complimentary upgrade. He said they couldn't do those anymore. As I looked up, I saw him doing some exaggerated winking as he said this. He said that he apologized for me having to wait to check in and he'd see what he could do. He got us a Spa Suite, which was a nice bonus.

 
   
  • Room Booked: 550 room
  • Room Upgrade: The Hotel 1br suite
  • Hotel Clerk: female / 18
  • Check-In: 2009-01-20

Jackpot! Amguana Kipgooney Got A Mandalay Bay Room Upgrade

 
 

booked the buy 2 get one free night promo. asked for the upgrade. was pleasantly suprised by the outcome. 1 bedroom suite facing away from the airport. Twenty? What Twenty?

 




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