Mandalay Bay Hotel Room Upgrades

How Do Vegas Insiders Get $1,000+ Room Upgrades for $20?

We'll tell you how to master the 'front desk tip' - AKA the '$20 sandwich trick' - to get Mandalay Bay room upgrades in Vegas for a fraction of the hotel's regular price.

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92 Reports From the Mandalay Bay Hotel Front Desk

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Recent Room Upgrades: 0% (0/0)

'All Time' Upgrades: 77% (70/92)

  • Room Booked: Standard 2 Queen
  • Room Upgrade:
  • Hotel Clerk: Female / 25
  • Check-In: 2014-06-02

No Dice For Alex at Mandalay Bay...


HUGE line when we checked in around 530, which I knew was a bad sign. We approached our assigned FD clerk, handed her the ID and CC and obviously laid out a fresh twenty on the counter. We asked if they had any complimentary upgrades and relayed that we had stayed with friends in their 2 bedroom suite and would love to upgrade to on again. She typed for approximately four seconds and said nothing was available. Upon pressing, she said no suites were available at all, not even for paid upgrades. She was not terribly pleasant, but suggested we come down the following day to ask if any became available because there was a huge rush and everything was taken. We came down the following day to talk about upgrades and again presented a 20. She said we could upgrade to a suite for $200 a day. When we asked for a better view with the same room configuration as we had, it would be another $30 a day. Very confusing seeing as you could book a suite with a view for $20 extra for four days. Won't be going to MB again, unfortunately. Very unhelpful.

  • Room Booked: 550 Deluxe Room
  • Room Upgrade: 550 Deluxe Strip View Room
  • Hotel Clerk: Female / 18
  • Check-In: 2012-03-08
  • Booked at: Expedia

Jackpot! Thomas Got A Mandalay Bay Room Upgrade
Booked Via Expedia


We arrived at Mandalay Bay about 11:00 pm on a Thursday evening. There were approximately 10 other guests in line with 4 front desk/check in workers. There were 2 older Asian women, an African American woman who looked very by-the-book and a mid 20s white gal. My 21 year old son was with me and I told him to make sure he smiled and looked happy when we it was our turn to check in. Sure enough we got white 20 something. The first thing I did was put the $20 bill on the counter in front of me. I was friendly and she asked if we had a reservation. I said yes and she asked for DL and credit card. I did not sandwich but made sure the $20 was in plain view the entire time. She found the reservation and asked if we booked 2 queens non-smoking. I said yes and that I was hoping for an upgrade since this was my son's first time in Vegas and I wanted it to be a memorable experience. She seemed engaged with the idea of my son being 21 and his first trip to Vegas. She said she could move us to the 32nd floor with a full view of the strip. Then she reached in and pulled out a handful of free drink tickets. I told her we really appreciated her customer service and asked if she was allowed to accept tips. She nodded and I handed her the twenty. Mission accomplished. The room absolutely exceeded my expectations.

  • Room Booked: regular
  • Room Upgrade: 750 sq ft suite
  • Hotel Clerk: Female / 25
  • Check-In: 2011-10-30

Jackpot! David Got A Mandalay Bay Room Upgrade


Lines were a few people deep for each of the 5-7 front desk clerks so I tried to find someone who didn't look already annoyed.
She seemed nice, I provided her with my license and CC and included an unfolded $20 bill and asked if she had any complimentary upgrades available.
She commented that the hotel was quite full but she would check. She typed away for a few minutes then, as expected, stepped away for a few minutes to have a conversation with the front desk manager. They spoke for a few minutes, laughing, etc. and didn't appear to be looking at the computer at all.
She finally came back and said she had a great view suite for me on the 32 floor, overlooking a view of the strip.
I was very pleased with the results - for $20 I got a great suite for 6 nights!

  • Room Booked: 550 Deluxe Room (Standard)
  • Room Upgrade: N/A
  • Hotel Clerk: Female / 25
  • Check-In: 2011-06-07

No Dice For Jon at Mandalay Bay...


Checked in at 4 PM on a Tuesday for 2 nights. Had my choice of clerks (1st time ever) so I chose a young, friendly-looking female. I handed her the sandwich and asked for any free upgrades. She dropped the cash on the counter like it was on fire and said, "I'm sorry we don't do that, you can purchase an upgrade if you'd like." Perhaps Mandalay is cracking down on free upgrades. I was happy with the room I got (nice strip view), and I got the $20 back, so no harm done. I've still had many more successes than failures, so it never hurts to try.

  • Room Booked: 550DR
  • Room Upgrade: 750DR
  • Hotel Clerk: Female / 18
  • Check-In: 2011-03-20

Jackpot! ba Got A Mandalay Bay Room Upgrade


arrived at checkin all women picked cute asian. gave her 2 twentys id and credit card. asked if there where any complimentary upgrades, she said let me look how does a 750sq foot suite sound i said that will do. she then stuffed several free drink coupons into our envelope gave us the room card and asked me if there was anything else. i said no where great thanks.she then said whats the 40 dollars was for , i said for her excelent service. btw wife loved the room .

  • Room Booked: standard mandalay bay room
  • Room Upgrade: suite at "The Hotel"
  • Hotel Clerk: Female / 25
  • Check-In: 2011-01-20
  • Booked at:

Jackpot! Sean W Got A Mandalay Bay Room Upgrade
Booked Via


Ok I was Skeptical about this. But its either lose money at the slots or the front desk. I arrived at the front Desk and After waiting in line for 5 minutes i got called up to a mid twenties gal. I did as was suggested with the exception of using a 50 instead of a 20( Its what i usually lose at the slots anyway) She took the tip and set it aside and clacked away at her computer. I asked for a complimentary upgrade to a 750 or a 1050 suite but they were all booked up. So she asked me if a suite at "The hotel would do. I of course, said yes.
After clacking away some more she took the tip and said that she assumed this tip was for the awesome service that she had provided. We of course said that she had provided wonderful service and we were very happy. The suite is So very nice. The bathroom is as big as my bedroom.
Count me in as a believer in the power of the almighty "SANDWICH"

  • Room Booked: 550 DR
  • Room Upgrade:
  • Hotel Clerk: Male / 25
  • Check-In: 2010-12-27

Jackpot! Miss. B Got A Mandalay Bay Room Upgrade


I heard about the $20 Sandwich from this website. When we got to the hotel I decided I was going to try it. I searched for a young male in his mid 20's and got in his line .My heart was actually pounding as the line became shorter. I could tell that the man in front of me was giving him a hard time. When it was my turn I walked up to him with my most dazzling smile and said "Happy Holidays" He smiled back and asked how he could help me. I told him I was checking in he asked for my i.d and credit card. I gave him the sandwich that I'd prepared ahead of time and asked if any complimentary upgrades were available. He took out the 20 laid it flat on the desk and said "Let me see what I can do for you before I take this." While he looked we chatted and joked with him, looking him straight in the eyes with a smile whenever he looked up. He asked us questions if we wanted a higher or lower level, close to an elevator, strip view? etc. He finally checked us in and offered me the 20 back. I said that it was ok it was for him. I've never stayed at MB before so by the room number I couldn't tell if it worked or not. When we got to our floor and located our room I realized we were standing in front of double doors. A very good start. Our room was amazing. The room had a great view. We couldn't stop saying wow. So worth it. Deluxe Sweet!

  • Room Booked: Most Basic
  • Room Upgrade: Unsure
  • Hotel Clerk: Female / 25
  • Check-In: 2010-12-18
  • Booked at: Expedia

No Dice For Kenikki at Mandalay Bay...
Booked Via Expedia


Arrived late in the evening, after midnight. My friend went to the only male clerk (his first mistake, lol) and I went to one of the females. Had the Sandwich ready, clerk took it right away and put the $20 off to the side, didn't even give me the chance to ask the "complimentary upgrades" question. I was making small talk with her as she was typing, explained how I was upset because the airline lost my luggage and yadda yadda yadda, then thought I better ask her quickly before she's done typing. So I asked if there were any upgrades available, to which she replied that they do not do "that". She returned my ID, CC, and the $20 and kindly told me to call the front desk if I needed anything since I didn't have my luggage. At this point, my friend who was checking-in with the male came over to tell me that his attempt with the Sandwich was a fail, too (and he also had a few unmentionable words to describe the clerk, as well). It was at this point I had asked my friend what floor he was on... 9th. I was given a room on the 30th.

We also had a Vegas newb with us (all 3 of us had booked our own rooms), who didn't even attempt the Sandwich because he had overheard the two of us get shut down. However, he was even placed higher up than my other friend as his room was on the 10th floor.

I'm not sure if I received an upgrade, but since the room was on a higher floor, I'd say it was. I don't know whether to attribute it to the fact that I had requested 2 Queen beds instead of the Kings like my friends had or if the clerk felt empathy for me because of my luggage being lost. Regardless, the $20 was returned to me.

  • Room Booked: Basic room
  • Room Upgrade: Suite in The Hotel
  • Hotel Clerk: Male / 25
  • Check-In: 2010-11-25
  • Booked at: Travelocity

Jackpot! Erik Got A Mandalay Bay Room Upgrade
Booked Via Travelocity


Long lines checking in on Thanksgiving Day, didn't think I'd have any luck. Finally got to the front desk, gave the guy the $20 sandwhich, initially said he couldn't do anything but kept typing. Three seconds later he said he could move us to The hotel, asked if the money was for him and after I said yes he told me I'd have to set it on the counter. Upgrade accomplished.

  • Room Booked: Regular Room at Mandalay
  • Room Upgrade: Suite at THE Hotel
  • Hotel Clerk: Female / 25
  • Check-In: 2010-08-20
  • Booked at: Travelocity

Jackpot! Joe Got A Mandalay Bay Room Upgrade
Booked Via Travelocity


Placed the $50 sandwich between my DL and CC, and she went straight to work, I didn't even have to say a word. She asked me if a suite at THE hotel was ok, and also gave me a $50 room credit and four free drink passes ($10 value per drink at 5 different bars at mandalay). Worked like a charm!

  • Room Booked: 550 the cheapest room
  • Room Upgrade: same room but strip view & highest floor
  • Hotel Clerk: Male / 36
  • Check-In: 2010-07-13

Jackpot! J Got A Mandalay Bay Room Upgrade


I was look for an smiley clerk, she was about 30 years old lady.. I put 20 dollar green ham for the sandwich.. She saw the ham.. and before I told anything.. She already looked for a room but no luck, she told me that she could give me only a strip view room for the day.. Well, I really enjoyed the strip & the highest floor.. also the room was far from the elevator so the room was away from the crowds' noise..
I stayed 3 nights.. I may needed to put double ham for 3 nights...

  • Room Booked: 550 SQ Deluxe RM (DR)
  • Room Upgrade: THEsuite @ THEhotel
  • Hotel Clerk: Female / 31
  • Check-In: 2010-02-03

Jackpot! Matt B. Got A Mandalay Bay Room Upgrade


Book the cheapest room type at Manadalay Bay for a convention. Placed a $20 between my DL and CC and asked for any comp upgrades at TheHotel. The clerk said thanks for the tip and upgraded me to the special THEsuite floors (req. key in elevator) and the room is very nice. I'm staying for 8 days...good use of $20!

  • Room Booked: Standard room
  • Room Upgrade: No upgrade (had to pay)
  • Hotel Clerk: Female / 36
  • Check-In: 2010-01-22

No Dice For urdoo at Mandalay Bay...


Excited by an successful upgrade at Caesars-palace/"target="_blank">Caesar's just a month ago, I decided to try my luck here. Everything was the exact opposite scenario, so I had an "iffy" feeling to begin with. We checked in around 6pm, and all the front desk clerks were middle-aged white women (which if you read this site, the odds are stacked against you). So I presented the sandwich, and she immediately acted surprised and gave it back. Since we booked the standard room, she said that we would have to pay an extra $200 per night for the suite, or $50 per night for a room at TheHotel. I was disappointed to say the least. She said they are more strict now. But she was friendly enough. In the end, we paid extra for TheHotel since we had another relative stay over. No dice!

  • Room Booked: Standard 550 room
  • Room Upgrade: THEhotel's THEsuite
  • Hotel Clerk: Female / 25
  • Check-In: 2010-01-04
  • Booked at: Travelocity

Jackpot! Alex Got A Mandalay Bay Room Upgrade
Booked Via Travelocity


I had researched this before I came on and it led me to this site and I was super excited to try it. I figured we had a really good chance of getting upgraded because it was middle of the week, middle of winter and there wasn't really anything going on in town (as far as we know) and we got in around midnight. There were two female clerks, probably mid-twenties each, so we just took the next available.
My girlfriend handed the clerk the sandwich and said, "We were wondering if there were any complimentary upgrades available?" She just said hmm...let me check and started typing away for a few seconds and said, "Unfortunately...I can't except tips for room upgrades, but I can except them for excellent customer service."
So of course I blurted out, "You're excellent!" she continued typing and told us she could get us a suite at TheHotel, which after doing a ton of research, I knew was awesome. She seemed almost as excited as we were. It was awesome and totally worth the $20.

  • Room Booked: Standard Room (550sf)
  • Room Upgrade: 1550sf Suite
  • Hotel Clerk: Male / 25
  • Check-In: 2009-12-06
  • Booked at: Expedia

Jackpot! Gary Epperson Got A Mandalay Bay Room Upgrade
Booked Via Expedia


Checked in Mandalay Bay around 1am, December 6th. There was only one woman checking in a couple ahead of me and I wasn't getting a good vibe from her, but thought she would be my only option. About the time I thought that, I man (25-30yrs), opened up a line 3 or 4 computers down from the line I was in.

Thinking about the possibility of an upgrade all week, I approached him with the "sandwich" ready to go. We were staying 5 nights, so I thought I would up the ante to a $50 tip. It was well worth it. I gave him the sandwich and told him that my wife and I had gotten married less than 9 hours ago (truth) and that we had a baby due in April (truth) so this could be our last "hoorah" for awhile. I asked him if he could help us out with any complimentary upgrades. At first, he said we are all booked up, but it was almost like he was saying it because he had to say it or something. He then immediately, hesitated and said, I'll be right back. He went to the back and then came back out, did alot of typing and then said "You both are going to love this room. This room is bigger than my townhome I have here in Las Vegas. It's about 1600sf" All of the sudden I forgot how tired I was from getting married 9 hours earlier, being on a plane for a total of 5 hours and then waiting in the cold (it was 35 degrees when we got there!) for a taxi for longer than expected once we got to Vegas.

I thanked him and when we were impressed before we even saw the room. As we walked down the hallway, we realized our room was through the double-doors at the very end of the hall (always wondered what those rooms looked like inside). We opened up the doors and found 5 TV's (3 plasmas), floor to ceiling windows with panaramic views, 2 Bose Audio Systems, 2 full baths, jacuzzi tub, wet bar, etc. etc. Needless to say we were thrilled. This was especially true considering we only booked a standard room - 550sf (almost booked a suite from the start, but thought I would have faith in the sandwich trick.)

We had a great stay (as we always do at Mandalay Bay) and it was nice being successful on my first try with "the sandwich".

I am a HUGE skeptic about things, so, not to be cliche', but......"if it worked for me, it can work for you too." Good luck!


  • Room Booked: Regular Room
  • Room Upgrade: Penthouse
  • Hotel Clerk: Male / 18
  • Check-In: 2009-12-01

Jackpot! Mike Got A Mandalay Bay Room Upgrade


Hello All,

I used to be a FD agent at this hotel, they are getting very strict at most hotels in vegas (management) because they are finally catching on they can make money off this. I was more than happy to take tips and make a vegas vacation awesome, but I have heard from many front desk agents that times are getting tough and they are cracking down, but trust me you can find that agent that will take care of you. I do agree it is younger male that works the best. Older females tend not to do it because they are working there to support family so they watch what they do. Younger guys/gals are there just for a job and love to make extra money, the higher the tip the louder of a statement it makes. For $100 I would have been your best friend for the time!

  • Room Booked: Regular, no view Mandaly Bay room
  • Room Upgrade: The Hotel, standard suite
  • Hotel Clerk: Female / 18
  • Check-In: 2009-10-06

Jackpot! Brian Got A Mandalay Bay Room Upgrade


Checked in around 5pm on a Tuesday. I followed the directions precisely by handing my ID and Credit Card with a $20 sandwiched and ask for an upgrade. It also helped that I told her I was there for my birthday as well. I was offered a room in The hotel, 21st floor, with a strip view. A great upgrade from a standard room at Mandalay Bay. Best room I've had in Vegas, the wife loved the bathroom.

  • Room Booked: standard
  • Room Upgrade: standard room with view of strip
  • Hotel Clerk: Female / 25
  • Check-In: 2009-09-11

Jackpot! Tony Got A Mandalay Bay Room Upgrade


I found this site and read through a lot of reviews. I didn't even know about the sandwich trick. We have been to Mandalay Bay quite a few times and I wanted to try the sandwich trick. As stated in reviews, I tried to target someone in the 20s and went to a girl agent. It was around 2:30pm. Handed her my credit card and DL with $20 sandwich in between. I politely asked "if there is anything she can do to make our stay better as it is my friend's birthday". She checked and said that a room with an awesome view is the best she can do. I accepted. I was hoping the she could upgrade us to a suite or TheHotel suite. No dice.

  • Room Booked: Deluxe Room
  • Room Upgrade: Sky View Suite
  • Hotel Clerk: Female / 25
  • Check-In: 2009-09-09

Jackpot! SenorRoberto Got A Mandalay Bay Room Upgrade


Arrived around 5pm Monday night (Labor Day) and waited about 2 minutes, when I was motioned to step to the far clerk. She was probably mid- to late-20's Asian woman. She was finishing something, and I almost walked to next available clerk, who was probably in his late 20's. Good thing I didn't!

I presented the sandwich and stated "I'm wondering what, if any, upgrades might be available". Clerk noticed the sandwich, didn't even blink, and proceeded to lay all 3 pieces out on the counter. Uh oh.. bad start, right? Nope!

After typing for a bit, she excused herself, saying she needed to talk to her manager about upgrading. After a short conversation, she returned to tell me that no complimentary upgrades were available, but for an additional $25/night we could be upgraded to a Sky View Suite on Floor 60, a Penthouse level room. 1050 sq ft, 1 1/2 bath room with a "Strip View". One distinct advantage to securing this type of room is that it is serviced by a bank of 4 elevators that run from the Lobby level to Floors 60 to 62, and are completely separate from the elevators used by Floors 59 and below! See ya later crowded elevators and waiting lines!

I was sold!

Since I had booked at a ridiculously low rate of $69.99/nt previously, adding the $25/nt plus $20 tip still only came out to about $105/nt for this enormous and luxurious suite that, from my research, normally goes for $290+/nt.

Comp'ed upgrade? no. Great upgrade deal? Heck Yeah!

  • Room Booked: 550 DR Room
  • Room Upgrade: 750 GR Suite
  • Hotel Clerk: Male / 31
  • Check-In: 2009-09-01
  • Booked at: Expedia

Jackpot! Todd Got A Mandalay Bay Room Upgrade
Booked Via Expedia


After hearing about the “Sandwich” on a few different podcasts I thought I would give it a try on my first trip to Las Vegas.. A few days prior to checking in I checked the hotel website to check availability and was surprised to see that the hotel was sold out for my whole trip. So I went to the desk thinking I did not have a chance. I checked in about 10:30 PM and was trying to figure out what clerk I had the best chance with they all looked to serious about their job to give me a chance. As I got called up I stayed calm and when I asked for the upgrade and gave him the sandwich he said defiantly not then he seen the $20 and threw it back at me like it had the swine flu. He stated that even if he had an upgrade I would not have to give him anything for it. I slipped it back into my pocket. I thought I lost. All of a sudden the head person walks over and whispers something in his hear and he starts typing away on his computer like a mad man. He tells me he can get me a 2-category upgrade but he needs to work fast to beat the other guests. I got my upgrade and I probably should of tried to give him the $20 again but was in shock how the whole thing worked that I just turned around and headed to my new fabulous room. I can’t wait to try this with other hotels


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