100 Reports From the Luxor Hotel Front Desk
Recent Room Upgrades: 67% (4/6)'All Time' Upgrades: 66% (66/100)
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- Room Booked: Pyramid Deluxe
- Room Upgrade: Pyramid Spa Suite
- Hotel Clerk: Female / 25
- Check-In: 2010-07-01
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FAILURE FOLLOWED BY SUCCESS:
01-19-2009
My wife and I arrived around 11:00 AM on a Monday. At the Luxor if the line is a bit busier you can’t pick which receptionist you go to. When it was our turn we were sent to a male in his mid 30’s. I did the sandwich and asked for a complimentary upgrade. He proceeded to tell me that they can’t/won’t do that anymore, times have changed, blah blah blah. As he was saying all of this I could I could tell he was full of it. No upgrade. I was a little irritated because of his attitude, obvious BS, and I have gotten an upgrade before at the Luxor. The room was not ready, but that was fine because we were trying to check in at check out time. He gave me a brochure and wrote a number on it and said to call in a few hours and see if a room was ready. He also said that when a room was ready that we did not need to stand in the long line, go to a different desk and they would give us the keys. We checked our bags in holding and got a few drinks. After a couple of hours passed I got back in the long line. My wife asked me why we were in the long line. I told her I was not ready to give up. This time we went to a younger gal. I told her that we had already checked in and we were just waiting on a room. This time I put the $20 on the counter, but under my hand where she could see it. I asked for an upgrade and she said, “Are you looking for a complimentary one?” then looked at the $20. I told her I sure was and slipped her the $20. I got popped up to a Spa Suite, which is what I was upgraded to on the last trip and exactly what I wanted.
“If you first don’t succeed… Try try again.” Words to live by.
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- Room Booked: Regular pyramid
- Room Upgrade:
- Hotel Clerk: Female / 18
- Check-In: 2010-01-05
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Checked in at 9:30 pm long line of 20 some couples ahead of me. Manager was working front check in as well. Worried I'd get him or clerk next to him. Got lucky with youngest girl working check in, away from manager. Didn't help - she smiled and laughed it off and quickly returned 20.
Didnt hurt to try, but no luck at Luxor.
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- Room Booked: pyramid deluxe
- Room Upgrade: tower deluxe
- Hotel Clerk: Female / 36
- Check-In: 2009-11-27
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There was a lot of people in line checking in. We checked in on the day after Thanksgiving so there was a somewhat long line and we just went to the next clerk that called us up. It was about 4pm when we checked in.
Our clerk was a middle aged white woman with blond hair who was very nice. My significant other presented the sandwich w/ the $20 bill and asked if "there were any complementary upgrades available" and she set the $20 bill on the counter and said she would check. She typed a bit on the computer and said she could offer us the next room up for free which was the Tower Deluxe. It is a bigger room with separate tub and shower (lovely bathroom may I add) and had a view of a roof and part of the pyramid (non strip view). She said that was the best she could do for a complementary upgrade after we asked if it was possible to get a higher grade room. Although we didn't get the spa suite we wanted, we were very happy with the tower deluxe room!!
She gave us our $20 back and we told her she could keep it but she insisted that it was no problem so we ended up keeping our $20.
I wonder if we could have gotten a suite had it been a slower weekend...
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- Room Booked: Tower deluxe
- Room Upgrade: Luxury suite
- Hotel Clerk: Female / 25
- Check-In: 2009-11-25
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me and my friend went to the girl at front desk (at 7PM) and both of us used the $20 sandwich trick and she said one minute, went inside and came back and gave the upgrade and also said $10.95 daily usage fees is also waived. we stayed 3 nights, so saving were over $200 for each of us. Thanks for tip,.
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- Room Booked: pyramid room
- Room Upgrade: no upgrade
- Hotel Clerk: Female / 25
- Check-In: 2009-10-19
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went to the counter thinking i would be smart and try the sandwich with a 50.00
no dice, i mentioned that my wife and i were there for our 20th wedding anniversary , and could we upgrade to the pyramid spa suit, the girl left the50.00 on the counter in plain sight, and took my id
. she told me she could up grade my for 250.00 for 4 nights, and i said no thank you , she then offered 50.00 per night for the upgrade. again no thank you.
my friend who went as far as a 100.00 bribe while he was checking in 3 wickets down with his wife , aslo got no deal.
my guess is they are closly watching the front desk.
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- Room Booked: Standard Pyramid Room
- Room Upgrade: Tower deluxe room
- Hotel Clerk: Male / 25
- Check-In: 2009-09-28
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I approached a male approx 30 years fof age with the 20 sandwiched between my CC and ID. I asked him for a Complimentary room upgrade and he did it without a problem.
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- Room Booked: standard
- Room Upgrade: pyramid deluxe
- Hotel Clerk: Female / 36
- Check-In: 2009-09-12
- Booked at: Local Agent
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I arrived on a Saturday at around 3.30pm and got the next clerk in line which was a 35+ old lady. I did the sandwich trick with a $20 (even though we were staying 7 nights and got one free night) and she offered us a much better room with a view on the strip (two queen beds for just the two of us). She also scrapped the resort fee which would have been around $90 for the whole week. Not bad for a $20 I think.
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- Room Booked: Tower Room
- Room Upgrade: Tower Deluxe Suite
- Hotel Clerk: Male / 18
- Check-In: 2009-09-03
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Checked in around 11 pm on Thursday night of Labor Day weekend. Had booked a standard Tower room for via the hotel website. Clerk was a young African-American male--slipped him the $20 sandwich and asked for any complimentary upgrades. He checked and found me a Tower Deluxe Suite on the 1st Floor. Was a little concerned about being so low but actually loved the room--spacious, had jacuzzi tub and being on the 1st floor meant no elevators to wait on!
Clerk also comped the "resort fee" of $10.95/day, which alone is $33 for my three-night stay. $20 well spent...
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- Room Booked: Pyramid Deluxe Room AKA Basic
- Room Upgrade: Premier Suite
- Hotel Clerk: Female / 25
- Check-In: 2009-09-01
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Checked in at 11am at VIP lounge. My stays are always comped because of my VIP status plus free food,shows, etc. They automatically upgrade me to Pyramid Spa Suite every time. Two girls working this VIP lounge this time i approached the youngest one 25-30. Asked about an upgrade didnt do the sandwich thing this time. She called somebody and was offered their nicest room u can book online for $40 for the whole stay, ususally those rooms are $400 plus per night
Definity going to do sandwich thing at the Bellagio next month
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- Room Booked: Pyramid Deluxe Room
- Room Upgrade: TOWER LUXURY SUITE
- Hotel Clerk: Female / 18
- Check-In: 2009-08-12
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Booked a Pyramid Deluxe Room for two nights at the Luxor a week and a half or so in advance for 72 dollars a night.
Looking for Luxor Upgrade Promotions, I stumbled upon this site and the 20 dollar sandwich trick. Intrigued by this insider tip, i decided to pursue a double upgrade trick to see how far i could go up the proverbial ladder.
I kept an eye on the prices and noticed the basic rooms had dropped a few days before the reservation.
Luxor has a "Best Rate Guarantee" so I called the Luxor and told the operator that I had found that the price I paid for the Pyramid Deluxe Room was now the price of a Tower Deluxe Room.
She went to go talk to her manager and came back with. "We don't have any information about a rate change sir. " I replied "Well I'm on your website right now and it shows a Pyramid Deluxe for $55 and the Tower Deluxe for $77."
With a defeated "Hold on sir, let me check" she put me on hold again to talk to the boss..
When she returned, I was told that I would get the room upgrade for no extra charge.
Satisfied for now I readied my sandwich making skills.
Upon arriving to the hotel to check-in, I steadied my hand as placed the sandwich into the hand of the nice young exotic looking woman at the desk.
"Do you have any complimentary upgrades available?" I uttered expectantly. She sweetly replied that she would have to go check with her manager,
She shortly returned and to my surprise she offered me a Tower Luxury Suite. Which at that time was going for about $150 a night.
I kindly accepted and thanked her profusely.
Thanks for the tip. I owe you guys.
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- Room Booked: Pyramid Deluxe Room
- Room Upgrade: Tower Luxury Suite
- Hotel Clerk: Male / 31
- Check-In: 2009-05-09
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We checked in around 4pm. Guy in his 30s checked us in, and when he saw the $20 sandwich, and asked for a complimentary upgrade for my boyfriend's birthday. He immediately acknowledged and put the sandwich below the counter so no one could see it. He said that he would see what he could do for us. He went somewhere in the back, and came back with a luxury tower suite upgrade for us. It was smoking room (only one left since it was a Saturday night, and rooms were filling up), but he said that we could get air fresheners if we liked--didn't need it because the smell of smoke was faint, and was only in the living room.
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- Room Booked: Pyramid Deluxe (Priceline Room)
- Room Upgrade: Players Deluxe
- Hotel Clerk: Female / 36
- Check-In: 2009-05-06
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I approached the check-in desk at 10:30 am, and was called over by a middle-aged woman. I asked her (with a twenty in plain sight) if there were any rooms open at the time, and I was told that I would have to come back at 11 as they 'did not have a list of rooms available'.
I thought I'd failed miserably...I was wrong!
I returned at 11, and found a huge check-in line.
The same female check-in clerk saw I was in line, and waved me over to the 'check-out' line where she was working!
Obviously she knew I had a sandwich...but when I got to the desk I was told it wasn't necessary...she just couldn't do anything the first time because apparently there was a manager nearby the first time I tried to check in.
I gave her the sandwich and asked for a Pyramid Spa Suite, and after a minute she told me they were all sold out that night, then I asked for a Players Deluxe room, and she found one that was ready...and apparently there are only 40 of these in the entire resort, so I thought it would be a long shot!
The players deluxe room I received was a nice renovated room on a floor halfway up the East Tower with a HUGE plasma TV, and a jacuzzi in the bathroom...lovely!!!
Great for $60/night! ($50/night for 2 nights, plus the twenty in the sandwich)
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- Room Booked: pyramid deluxe
- Room Upgrade: tower deluxe
- Hotel Clerk: female / 36
- Check-In: 2009-03-18
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We are fom the UK & we don't usually do stuff like this, was really nervous! Put $20 in between passports at check-in & asked for 'complimentary upgrade'. She said she would see what she could do & offered us tower room. Would have cost us approx $150 if we had pre booked this room prior to travelling to US with Virgin Holidays.
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- Room Booked: Standard Tower Room
- Room Upgrade:
- Hotel Clerk: female / 31
- Check-In: 2009-03-16
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Arrived late at around 1130. Gave her the $20, she returned it saying she wasn't allowed to accept it - was appreciative though. She then proceeded to tell me that they were overbooked and all they had left was smoking rooms. She moved us for the our next to nights to a non-smoking room but no upgrades.
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- Room Booked: Basic Room
- Room Upgrade: Spa Suite
- Hotel Clerk: female / 31
- Check-In: 2009-02-25
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E-mail Luxor stating that it's my girlfriends 21 B-day and my 23 birthday. Ask in a email if there are any upgrades they could give to us, got a email back saying yes, we got upgraded to a Spa Suite going for $100 for Wend. and Thur. and $200 bucks more on the weekend. We book a room for $59.
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- Room Booked: Standard
- Room Upgrade: A suite like room
- Hotel Clerk: female / 46
- Check-In: 2009-02-10
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The Andrew Jacksonian got me a suite in the pyramid. But these are only suites because they have 2 rooms, a large bathroom and a wet bar. A high roller room at the Western would be comparable to this thing. Still, it worked and was worth an extra $20 so I could keep the passed out hookers in the ante room.
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- Room Booked: Pyramid Deluxe
- Room Upgrade: NA
- Hotel Clerk: female / 36
- Check-In: 2009-02-07
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Went to check in and the desk worker was not the nicest person in the world. She told me she was frustrated about something else and "wasn't in the mood" to make things better for us. Should have tipped me off as to how the rest of our stay at this place would go.
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- Room Booked: Standard
- Room Upgrade:
- Hotel Clerk: female / 25
- Check-In: 2008-12-04
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hotel was busy, stayed during rodeo finals weekend, gave the $20 and asked about a complimentary upgrade, clerk said she couldn't but made sure we got a room close to the elevators (gave the $20 back). She seemed pleased I tried to tip her but I guess they were too booked.
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- Room Booked: Pyramid
- Room Upgrade: Tower
- Hotel Clerk: male / 18
- Check-In: 2008-11-22
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Excellent service at the front desk. Clerk was very appreciative of the tip.
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- Room Booked: Tower deluxe
- Room Upgrade: No upgrade :-(
- Hotel Clerk: female / 25
- Check-In: 2008-10-20
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My boyfriend slipped the sandwich and she didn't even look at the $20.00 and looked for an upgrade anyways. Claimed there was none available and that we were already in the upgraded room. . . we reserved a tower deluxe and it wasn't deluxe at all for what we had to pay for it. The only thing she changed was a double to a king. Not really a change at all. No upgrade. We tried :-)
Good luck to the next!!!
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