71 Reports From the Las Vegas Hilton Hotel Front Desk
Recent Room Upgrades: 100% (3/3)'All Time' Upgrades: 89% (63/71)
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- Room Booked: Standard-Classic Room
- Room Upgrade: Standard-Superior Room, Strip view, high floor
- Hotel Clerk: Female / 25
- Check-In: 2010-01-04
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Checked in about 3 PM on a very slow Sunday. Only 1 clerk working. I smiled, handed her the sandwich and asked for any complimentary upgrades. She seemed very happy and upgraded me to a nice superior room on a high floor. I've gotten better rooms before, but many of the suites were being used by companies for the big CES convention later in the week and I was staying several days. Still, I've never failed to get an upgrade at the LV Hilton.
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- Room Booked: Standard
- Room Upgrade: Deluxe
- Hotel Clerk: Female / 46
- Check-In: 2009-11-13
- Booked at: Hotwire
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Checked in about 4 pm and approached the clerk and asked her about possible upgrades and showed the $20.00 sandwich. She said the hotel was full and had no upgrades. As a matter of fact she said all they had were rooms with double beds and smoking rooms. I pocketed the twenty and she typed away. I then asked her how bad the smoking rooms smelled of cigarettes. She said never mind, I found you another room and this one is a room with a refrigerator and a deluxe room. I would have gotten the room without a tip but I gave her $10.00 anyway and thanked her.
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- Room Booked: Standard Room, per players club offer
- Room Upgrade: Grand Room, North Tower
- Hotel Clerk: Male / 25
- Check-In: 2009-10-02
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Booked a 3-night stay for Fri/Sat/Sun at $33/night based on players club offer received in the mail. This in itself is quite the bargain at the LVH. Was delayed and as such arrived extremely late on Fri night/Sat morning, approx. 3 AM. Front desk was quiet so rather than do the sandwich, I merely asked the clerk if I could get a complimentary suite upgrade if I were to provide a $20 tip. He advised that they were sold out for the weekend and offered an oversized Grand Room. He apologized for not being able to do better and I had the impression I would have landed a suite if one were available. The Grand Room is certainly larger than the standard room. The clerk claimed the room to be 600 square feet but that may be a bit optimistic. It was in the North Tower, near the "Scenic Elevator" at the far end of the hall, which made trips to and from the parking garage a relatively short distance. The room featured a 37" HD television, couch with coffee table and (2) end tables, refrigerator, very nice bathroom with tile floor, oversized tub and curved rod. Nice view of the mountains. A tremendous value for a 3-day weekend.
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- Room Booked: Standard
- Room Upgrade: North Tower Suite
- Hotel Clerk: Male / 46
- Check-In: 2009-09-13
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Checked in late on a busy Sunday night. I handed the sandwich to the friendly clerk and, after complaining about my travel hassles for the day, asked if they had complimentary upgrades available. We ended up with a very nice suite including bar, dining table, sofa and extra chairs in the North Tower.
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- Room Booked: standard 2 queen
- Room Upgrade: Suite on 20th floor in north tower
- Hotel Clerk: Female / 36
- Check-In: 2009-09-06
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I sandwiched a 20 dollar Bill between my Id and CC and gave it to the lady clerk who may have been around 35 to 40 yrs old (asian features) and asked if there was any chance of a complimentary upgrade and she readily said yes and gave me a suite in the north tower on the 20th floor with a strip view. I checked in around 3:30 pm.
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- Room Booked: Regular room buy 3 nights get 4th free
- Room Upgrade: 19 floor north tower strip view
- Hotel Clerk: Female / 25
- Check-In: 2009-08-21
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There were 100 people waiting to check in went straight to the Hilton Honers line which I am a new member was free to sign up and man did it help me skip that 2 hour check-in wait. Did it just like it said put the 20 between the CC and ID and she did'nt even raise an eye. Great room everything was clean plenty of towels shampoo ect.. Room would have been 89 a night times 3 we paid 160+20 so all in all a great deal..Thanx Paris :)
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- Room Booked:
- Room Upgrade:
- Hotel Clerk: Female / 25
- Check-In: 2009-07-06
- Booked at: Expedia
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Clerk offered me the room upgrade immediately, I didn't even need to ask for it.
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- Room Booked: Superior Standard Room
- Room Upgrade: Grand Room
- Hotel Clerk: female / 36
- Check-In: 2009-05-06
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Checked in with a nice lady at 5pm. Handed her the 20 with my id, cc and AAA card. She looked up and said "ok what do you want" with a smile :) Asked for an upgrade, she typed for about 5 minutes. She put me up on the 27th floor, away from the elevator, overlooking the golf course in a Grand Room. Good deal!
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- Room Booked: Standard
- Room Upgrade: North Tower 19th Floor Strip View
- Hotel Clerk: female / 25
- Check-In: 2009-03-25
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We arrived with the knowledge that the sandwich worked for a fellow traveler of ours who arrived a day or two earlier. We funded half of his sandwich as an investment so we could guage whether it was worth it for the 3 of us, who had 2 rooms, to fork over a full sandwich per room. At first we were told they were sold out, then when the desk clerk looked up and saw 2 sandwiches laying on the counter top, she quickly and artfully tucked the twenties behind her keyboard and upgraded both of our rooms. Alas, I'm vertically challenged so I did not have the same perspective of the clerk that my 6'3" traveling companion had; he had such an angle that he would have spent $20 (and probably has)for that view alone! Why do the tall get all the breaks? He is the same guy who got confused about what to do with a piece of (alleged) cheese that was on his plate at a steakhouse (it was actually tofu); he was the same guy who couldn't figure out how to use a barstool at the airport (sit on the flat part!); and, he was the same guy who unsuccessfully put $1200 on a foolish parlay: Louisville and the over in the Elite 8. Polly the Insulting Parrot could have done a real number on him this trip. I'll do the sandwich again when I return in October.
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- Room Booked: Standard Room
- Room Upgrade: Upgraded North Tower Standard Room
- Hotel Clerk: male / 25
- Check-In: 2009-03-19
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Checked in with a $20 sandwich and the clerk knew exactly what to do, no questions... He tried (and I honestly think he thought he was giving me a better room) 28th floor, with a little sitting area-- only problem was it was adjoining another suite and it was LOUD, i could hear every word being said next door-- and they weren't yelling or anything, the door was just very poorly insulating... I went back down and the guy wasn't there any more (argh), I spoke with another agent and explained the problem and she acted like there was nothing she could do, so I slipped her another $20... She was able to secure an updated north tower room for me (I've been in a standard rooms before, and the north tower rooms *are* nicer...)
All and all, I don't think it was worth it-- twice in the past, I've gotten suites here just by asking (no tip at all... )-- So aside from removing the need to ask, I don't think the 20$ trick work and better than being charming here.
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- Room Booked: Classic
- Room Upgrade: Superior
- Hotel Clerk: female / 25
- Check-In: 2009-03-18
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Lobby was empty as it was about 9 pm. on a Wednesday night I think there was 2 other guests checking in but they were already being helped. I walked up to the lovely girl behind the counter and gave her the card, license and $20 and asked if there was anyway she could get me into one of the newer rooms with the plasma TV's. She said she'll see what she could do.
Within a few minutes I was walking into a "superior" room with plasma TV, special linens, fridge, safe and nice big bathtub. By the way this isn't the first time this worked, it works almost everywhere.
P.S. To the guy below this post, you are a complete and utter moron. The $20 upgrade worked fine as you described reserving a classic and getting a superior. Yeah your right, its the agents fault you had partying neighbors. Thats a good reason to mark the review as a fail. Moron.
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- Room Booked: Standard
- Room Upgrade: Grand Room
- Hotel Clerk: male / 31
- Check-In: 2009-03-18
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Worked perfectly, I was told no sweets were available but was upgraded to a grand room. It was outstanding with a bar, dining room table, couch, and two beds. Had a great stay @ the Hilton
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- Room Booked: Standard
- Room Upgrade: North Tower Suite
- Hotel Clerk: female / 31
- Check-In: 2009-02-13
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Checked in around 6 PM on Friday of Valentines Day/President's Day Weekend. Line was moderately long, and lobby was pretty busy. Handed the sandwich to the clerk and said, "Looks like you're busy, but if there are any complimentary upgrades available, I'd appreciate it." She started checking and came up with either a Grand Room with a king bed, or a North Tower Suite with a queen Murphy bed. I was a bit skeptical of the Murphy bed, but I took the suite. When I got to the room my skepticism disappeared. The room had a sofa, chairs, desk, small dining/conference table, refrigerator and bar. The Murphy bed, while not as big as the king, was just as comfortable as the regular Hilton beds--meaning super comfortable. Once again, a great upgrade for 3 nights, and I'm now 3-for-3 on upgrades at the Hilton!
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- Room Booked: classic
- Room Upgrade: Deluxe
- Hotel Clerk: female / 18
- Check-In: 2009-01-29
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Nice Young woman Behind couter , started chating about birthdays, I asked if any upgrade after handing her the "sandwich" she thanked me as quick as the $20 Vanished. Nice Room with fruit basket . 2nd time It worked fopr me At Hilton
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- Room Booked: Classic
- Room Upgrade: Superior Strip View
- Hotel Clerk: male / 31
- Check-In: 2009-01-02
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Gave the sandwich and asked for any comp upgrades, he typed away at the keyboard then hooked us up with a Superior room with a great view!
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- Room Booked: Standard
- Room Upgrade: Grand Room--Oversized
- Hotel Clerk: female / 36
- Check-In: 2009-01-02
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Checked in around 3 PM, no line at the counter. Handed the sandwich to the older female clerk, she adeptly pocketed the $20 and started looking for an upgrade. She got us a Grand Room at the very end of the North Tower. As such, the room was larger than similar rooms, and included a sofa and chairs. One positive is that the room was adjacent to the North Tower elevator, which allowed quick access to the north parking garage. The negative is that it was a long walk down the hallway to the casino. However, I'll exchange that for the nice big room. 2-for-2 at the Hilton for me!
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- Room Booked: Classic
- Room Upgrade: North Tower Suite
- Hotel Clerk: female / 18
- Check-In: 2008-12-07
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Arrived at about 3:30 pm and waited in check-in line for 10 minutes. Got a young girl of Asian heritage and feared she wouldn't be comfortable playing along. She asked for my id first so I gave it to her while I held my charge card where she could see it, wrapped with a $20 bill. I asked if there were any complimentary room upgrades and she typed a little and then went in the back for a couple of minutes. When she returned she said she was giving me a suite in the north tower. She asked for my charge card which I handed her with the 20. She thanked me sweetly and I ended up with a suite with a flat screen tv on the 19th floor for my 5 day stay. So much for my first impression of her at the counter.
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- Room Booked: "Classic" room- the most basic
- Room Upgrade: Suite! One renovated room with table, chairs, hd tv, and king bed/other an upgraded king with hd tv
- Hotel Clerk: male / 18
- Check-In: 2008-11-26
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Booked on a package of two nights for $115 (plus 6 free buffets). At check-in did the trick with a 20 and asked for a suite. He keyed for about 3 minutes then told me that due to the fact that I had a package he couldn't upgrade me to a suite. He passed back the 20. He told me I will have the best renovated room they have and processed my credit card info. Then he said, "let me check on something" and left for at least 10 minutes. He came back and told me he spoke to his supervisor and got me a suite. Two great rooms linked by a closet hallway and those connecting room doors. As during the 10 minutes I had packed away my wallet, I only had a ten in my pocket, which I happily gave him.
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- Room Booked: Classic Room
- Room Upgrade: Superior Room--Strip View
- Hotel Clerk: male / 46
- Check-In: 2008-11-01
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Checked in at 3 PM on a Saturday. Lobby was not busy, but the Specialty Equipment Market Association convention was in town, so hotels were generally busy. I had booked a 2-night stay through a mailer from the Hilton. Gave the older male desk clerk the "sandwich" and he immediately thanked me, slipped the $20 in his pocket and went to work. After a couple minutes he went into the back room and came back with my upgrade to a redesigned "superior" room with a view of the strip on the 10th floor. The The Superior rooms are typically about $50 more than the classic rooms, and have new plasma TVs, upgraded bedding, and a very nice, masculine decor. Overall, a decent value for 2 nights. He once again thanked me profusely and shook my hand as I headed to the elevators. The $20 trick worked again!
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- Room Booked: Classic
- Room Upgrade: Mini Suite
- Hotel Clerk: female / 18
- Check-In: 2008-09-06
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Put 20 between credit card and ID clerk took it without saying anything and then informed us of what was available. She was very friendly and personable about 25 with blonde hair and glasses. We got a Mini Suite on the 25th floor in the East Tower overlooking the pool with a great view of the mountains.
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