My experience was baffling. We arrived at Harrah’s 5:30 p.m. on November 17, 2015. There was a line so no choice of checkin person. We ended up with a timid middle aged front desk lady. She was very polite. I explained we were celebrating 2 things one was my 50th birthday and two I have just found my high school sweetheart and 1st love after being seperated for 30 years and we decided to come to Las Vegas for her very first time ever. WE were hoping for a complementary upgrade to a suite from a basic Carnaval room. I placed a $50 bill between license and credit card and the lady could not give it back to me quick enough and stated “lets see how well you are happy with your room first”. She typed in a bunch of stuff and I was looking for 4 nights upgrade. She then walked over to a I assume supervisor standing behind all the desk agents and she had her own computer in which the 2 ladies looked at something on the screen.( I am assuming they were looking to see if I had any Total Rewards action previous)I HAD NONE. After 2 or 3 minutes our agent slowly walked back and started typing again a quietly said “its $75 per night upgrade to a Suite”. After a moment of silence she responded ” I can offer a King Deluxe in Mardi Gras tower for you complimentary”. This ended up being a smaller room (320 square feet) and extra ammenities were Television in bathroom, marble counters in bathroom, large Plasma television in the bedroom and a balcony that was 2 foot wide so basically you could open sliding glass doors to look out but could not literally walk out onto balcony. Note about balcony it is right about food court and all the exhaust fans so the smell of all the foods mixed were nauxious so could not comfortably open doors. It did not cost me $50 but also it is clear you need prior action on Total Rewards.
So easy! $20 for suite with jacuzzi tub on 34th floor!
First time in Vegas and read about this online as I was looking to see if you can do free upgrades. Slipped a $20 when she asked for payment and ID and asked if here were any complimentary upgrades. Immediately said “Sure we can do something” as she discreetly put the $20 in her pocket. So worth it! She gave is the option of a pool view or strip view and said we could get a nicer room of we had a pool view.
My wife and I were staying at Harrah’s, comped the first two nights, $35/night for the second two. I decided to go big and specifically ask for an Executive Suite, and since we were staying 4 nights, I went with a $100 bill. Got a younger female clerk, handed her the sandwich and told her “That’s for you if you can get me a complimentary upgrade to an executive suite.” She did some typing, spoke to her manager, and said “I have you for 4 nights in an executive suite.” We got into the room, it was spectacular: Wet bar, separate living & bedroom, huge bathroom with jacuzzi tub & massive shower, strip view looking straight down on the Mirage volcano. Definitely the best $100 we spent on this trip!
Arrived late 11pm. Went to the next available clerk (Female, 30ish). Ask politely for a complementary room upgrade as I handed her my sandwich. She knew the game and proceeded to say she got me a nice room. I was amazed when I got to my room, 30th floor overlooking the strip. 2 Room suite with Jacuzzi tub, wet bar. Looked it up later and found out it was the executive suite. Great upgrade for the week stay. Well worth trying to get any upgrade.
I was hesitant to try the sandwich at Harrah’s since there haven’t been any reports since last year, but I tried it anyways. Unfortunately, we weren’t able to target a certain clerk. We ended up with Mark, a quiet older gentleman, at about 1PM. We presented the sandwich and asked for any complimentary room upgrades. After a few seconds of looking at the computer, we were offered a newly remodeled Deluxe room which we gladly accepted. YES!
Arrived just after 4 PM. There wasn’t a line, and I was waved over by the clerk. I already had my $andwich ready to go, and handed it over while asking if I could get something better then the “Expedia” class of room. She smiled and said “Let’s see what we can do” We ended up getting upgraded to a deluxe with an eighth floor view of the strip hotels and mountains in the distance, and a small balcony, as well! This was in addition to the better bedding, bath, and TV the deluxe provides. Definitely worth the $20!
We checked in on a Sunday early afternoon. I put the $20 between the ID and credit card and asked if there were any “Complimentary Upgrades Available”. Easy and the staff the whole stay was amazing! Going again next month for 5 nights…only $157 total!.
After reading other comments on the site thought i\\\’d give it a go….well whilst in Vegas you\\\’ve got to gamble!.what a result, no hesitation on asking upgraded from stanard room to refurbished deluxe room with 2 LCD t.vs and the most comfortable hotel bed I\\\’ve ever had. Would happily return.