65 Reports From the Excalibur Hotel Front Desk
Recent Room Upgrades: 67% (2/3)'All Time' Upgrades: 79% (51/65)
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- Room Booked: Standard Room
- Room Upgrade: No dice
- Hotel Clerk: Female / 46
- Check-In: 2010-01-05
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Unfortunately, no dice. I put $20 between my credit card and license and asked if any upgrades were available. She almost seemed embarrassed in telling me no. She was nice about it and waited for me to take the $20 back. My impression is that Excalibur is trying hard to sell upgrades (there are upgrade offers posted all over the check-in area). Oh well, I tried.
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- Room Booked: Standard
- Room Upgrade: Widescreen with a view
- Hotel Clerk: Female / 46
- Check-In: 2009-11-12
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I checked in about midnight and it was busy. I had no choice and went to the first clerk available. Female in her mid 40's. I booked a standard room but a week prior I called and upgraded to a widescreen room. I was told that when I arrived I would need to put the upgrade amount ($20 a day) on my credit card. The clerk said that she noticed I had made an upgrade and would need to put that on my credit card. I served my sandwich and asked if there were any complimentary upgrades. She did not say anything and just started plugging away on her computer. It probably took 3-5 minutes but seemed like 30 minutes had passed. She said that she was able to get me a widscreen room with a view ($30 a day value) for no charge. She handed back my empty sandwich and I was on my way!!!!!
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- Room Booked: Standard
- Room Upgrade: Widescreen with Strip-view
- Hotel Clerk: Male / 18
- Check-In: 2009-10-05
- Booked at: Expedia
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We arrived around 10pm. I decided to go to a female clerk in her early 20ties. Just before I got there another counter opend up and a young guy (also in his early 20ties) waved me over. I gave him my reservation printout and when asked handed over my driver's license and credit card. I prepared the sandwhich before walking up to the counter. While handing over the sandwhich I asked if they had any complimentary upgrades available. He asked me what I had in mind and I told him that a widescreen room would be nice (thought it was too much to ask for a suite). He nodded and started checking his computer. After a minute I got a widescreen room with a strip view. I will definatly try this again next time!
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- Room Booked: Tower Room
- Room Upgrade: Wide Screen Deluxe Room
- Hotel Clerk: Female / 36
- Check-In: 2009-08-17
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We checked in around noon, and got a very nice woman clerk. I greeted her and handed her my reservation confirmation e-mail after which is asked for my Credit Card and ID. I had the $20 bill sandwiched in between and kindly asked if there were any complimentary upgrades available as I handed it to her. She quickly smiled, and said she would see what she could find. We ended up with a beautiful newly renovated deluxe room, with a poolside view and an extended check-out time! =) Definitely worth it, and will be trying it again next time.
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- Room Booked: Standard
- Room Upgrade: Delux
- Hotel Clerk: Male / 25
- Check-In: 2009-08-14
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I arrived late night Friday, i was thinking of the sandwich trick all day!! So i said, im gonna do it, i have nothing to lose! I get to the counter and i get a really nice young man, first thing i do is give him my cc&dl, he sees the money and smiles at me!!! of course im nervouse when i say if he has complimentary upgrade! he responce let me see what i can do!!! 2 minutes later i got an upgrade!!!!!!! 24th floor with a 42" plasma tv with a view to the strip!!!! I booked a standard room on tower !!!! To everyone out there dont be shy just do it!!! It pays at the end!!!!
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- Room Booked: Standard
- Room Upgrade: Jr. Suite, strip view
- Hotel Clerk: Male / 25
- Check-In: 2009-07-20
- Booked at: Expedia
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We checked in at about 9pm and went to the first available clerk. I did the ol' sandwich trick and bingo!! The clerk looked at the moola, and quickly upgraded us to a nice room with a strip view....Thank you Front Desk Tip, you made my stay a heck of a lot better!
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- Room Booked: Tower Room
- Room Upgrade: Widescreen Tower Room
- Hotel Clerk: Female / 36
- Check-In: 2009-07-17
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It was very busy at check in, so I didn't have a choice of clerk. I did the sandwich trick and asked for an upgrade, and got it no problem to one of the renovated widescreen rooms with a 42" plasma TV.
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- Room Booked: standard-tower 1
- Room Upgrade: standard-tower 1
- Hotel Clerk: Female / 25
- Check-In: 2009-07-06
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I’ve read so much about the twenty dollar trick/sandwich (that really isn’t a trick or a sandwich) that it became a minor fascination. Over the last three months I struggled with whether or not to try it and I was still struggling as we waited in line. The line moved quickly and, just as I approached the nice young lady that had called me over, I decided, yes, yes, I would try it. Unfortunately my decisiveness came too late. Had I made up my mind earlier, I would have folded the twenty in half more crisply. As it turned out, I tried to quickly stick it in between the cards and then fumbled with it as I set it down. The bill sprang open and the driver’s license fell over. My twenty dollar sandwich was served, unintentionally and awkwardly, open-faced. The nice check in girl was much smoother than me and quickly took the license and extricated the credit card, leaving my naked twenty dollar bill on the desk untouched and appearing particularly unloved and out of place. “Why did you put me here?” it seemed to be asking me. I then nervously stammered something about the possibility of free upgrades. To be honest, I was as suave as chimpanzee, as nonchalant as a man falling down a flight of stairs. She smiled kindly and said that she was sorry but that there weren’t any free upgrades available. I took back the twenty dollar bill, and she checked me into tower one, just like the whole little incident never happened.
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- Room Booked: Standard
- Room Upgrade: No Upgrade Given
- Hotel Clerk: Male / 46
- Check-In: 2009-07-05
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I attempted the $20 sandwich when I registered at the Excalibur. I politely greeted the clerk and asked him about the possibility of a free upgrade. Before I could blink the $20 was handed back to me and I was told that the management was cracking down on the clerks and that the Excalibur was not giving free upgrades to anyone and had not been doing so in a year. (I found this interesting since I was upgraded on my last stay.) Then he proceeded to talk my ear of about baseball. When he realized that I was from Pittsburgh the chatter moved on to football and hockey. Way too much talk but all the time he eyed my wallet which I was holding on the counter in front of him. It took him 15 minutes to print my registration receipt and hand me the card keys to my room. Again, all the time with sports banter and all the time looking at my wallet. Don't know what he expected since he had already turned down my $20 offer.
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- Room Booked: Regular Room
- Room Upgrade: Tower II Strip View
- Hotel Clerk: Male / 18
- Check-In: 2009-06-18
- Booked at: Orbitz
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Checked in at 4pm, waited in line to speak with young male. Handed the 20 between my CC and DL. I asked for him if they had any complementary room upgrades as I made sure he saw the 20. He quickly moved the 20 closer to him and I asked if he had anything in tower 2 (renovated rooms w/flatscreen tv's) with a view of the strip, he said that was the room he was checking us into. Worked like a charm. My best deal from the entire trip.
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- Room Booked: basic
- Room Upgrade: strip view, updated room
- Hotel Clerk: Male / 46
- Check-In: 2009-06-13
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- Room Booked: Tower Room
- Room Upgrade: Widescreen Room
- Hotel Clerk: Male / 31
- Check-In: 2009-05-29
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I booked the cheapest room I could find for Friday and Saturday night. We didn't arrive until 1am in the morning as we drove in to town. I had my money sandwiched in between my card and I.D. ready. I handed it to him and asked if there were any complementary upgrades (I was really nervous). He saw the money immediately and smiled and said he'd check for me. It took several minutes and he had to check with another co-worker/supervisor. He said the only upgrade he had was a smoking room, but that tomorrow I could come back and change the room. I don't smoke, hate smoke, but graciously took it anyway. It was a widescreen room on the 13th floor on tower 2. It was great and didn't even smell of smoke so we stayed there our whole trip. I'm so excited and can't wait to use it again.
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- Room Booked: Standard Tower 1
- Room Upgrade: Widescreen Tower 2 w/View
- Hotel Clerk: Female / 18
- Check-In: 2009-05-07
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I had reserved a room here for a long weekend for my daughter and her boyfriend to attend my wedding. I was paying for their room and was picking up the key cards around 11 pm The front desk clerk knew the drill. I handed her the sandwich and she started typing. She asked if Tower 2 in a renovated room with a widescreen and a view would be acceptable (showing us a booklet with room layouts). We gladly accpted the upgrade for the 4 night stay.
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- Room Booked: Standard - Tower 1
- Room Upgrade: Widescreen - Tower 2 - 13th floor - no strip view
- Hotel Clerk: female / 36
- Check-In: 2009-04-25
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I handed the clerk the sandwich and she asked what the $20 was for and I asked if there were any complimentary upgrades available, she was very flattered and appreciative but said they were all booked up and handed my $20 back. She began to check me in but I think she kept thinking about that $20 bill she almost had and asked a question to another employee walking by and then upgraded my room and said "Where's that 20?", LOL, I handed it to her, she seemed extremely happy that I had done that and said I had done everything right. She didn't ask me what kind of upgrade I was wanting and I didn't tell her (I was prepared to ask for a Widescreen, High Up, Strip View, Smoking) because I had thought we weren't going to get it anyway so I was just happy that it worked at all. Next time I will ask for specifically what I want. I was very nervous but it worked well and I won't be nervous about it next time.
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- Room Booked: Standard
- Room Upgrade: Wide Screen
- Hotel Clerk: female / 31
- Check-In: 2009-03-31
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We checked in late at night around (after 11pm)
We slipped the 20 in between the cards and asked for a complementary upgrade, and she looked at the money and said "ohhh, well let me see what I have for you two" and she said they only have a smoking room open, we took it and couldn't even smell a hint of smoke in there, very nice room on the 13th floor! hotel was alright, but we lucked out too, it was the Country music awards while we were there, so everything was booked solid.
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- Room Booked: 3 Rooms (1 View widescreen, 2 standard rooms)
- Room Upgrade: 3 Rooms(2 view widescreen 18th floor, 1 view widescreen 13th floor because smoker)
- Hotel Clerk: female / 36
- Check-In: 2009-03-26
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Ask for complementary upgrade not sure if clerk saw the $40. She tried talking to managers not sure about what and why, figured this is not going to work out. Managers didnt give her any positive feedback and so she took the money and laid it on the counter by her keyboard and proceeded to find 3 widescreen good rooms in with view in the renovated Tower 2 and on the same floor. She did then asked her to change 1 room to smoking floor which she changed to room 13.
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- Room Booked: Tower Room
- Room Upgrade: Widescreen Deluxe Room
- Hotel Clerk: female / 31
- Check-In: 2009-02-22
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This was my first time using the trick. I slipped the lady the sandwich and nervously asked for a complimentary upgrade to a widescreen deluxe room. She set my CC and DL down on the counter and didn’t notice the money between. She gave me the option of a WS deluxe on the 3rd floor or smaller WS room higher up with a better view. She didn’t notice the money until after we were given the upgrade and asked what the twenty was for. Even though the money didn’t get me the upgrade it was still worth it. I went the cheap way of booking; and for the whole week I was there I used three different sites to book. I got to keep the upgrade each time I rechecked in without a hassle.
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- Room Booked: Standard
- Room Upgrade: 28th Floor Widescreen Room
- Hotel Clerk: female / 25
- Check-In: 2009-01-22
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Checked in about 10am slipped the lady the 20 she asked me what i wanted i told her i wanted something up high with a strip view she gave me the Widscreen room overlooking New York New York and the MGM on the 28th Floor.
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- Room Booked: Standard
- Room Upgrade: Strip view in Tower 2 with 42" plasma
- Hotel Clerk: female / 25
- Check-In: 2008-11-04
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Arrived at 9.30pm, walked up to a latino lady slipping folded $20 between credit card and driving licence asking for comp upgrade, a little smile as she saw the cash and said she could do something.
Room was nice, the view of the Strip couldn't really have been better. We were on 14th floor. 42" plasma was fine, but noting worth watching :)
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- Room Booked: Standard
- Room Upgrade: Refurbished wide screen TV
- Hotel Clerk: male / 31
- Check-In: 2008-08-24
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Had 4 standard rooms booked and did the sandwich tip to check in clerk, Jeff, real nice guy and he immediately upgraded all 4 rooms for me.
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