166 Reports From the Caesars Palace Hotel Front Desk
Recent Room Upgrades: 0% (0/0)'All Time' Upgrades: 90% (148/166)
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- Room Booked: Forum Tower
- Room Upgrade: Palace Tower
- Hotel Clerk: Female / 18
- Check-In: 2012-02-09
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Jackpot! TK Got A Caesars Palace Room Upgrade
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I booked a Forum Tower room for my wife and myself on the Caesars Palace website. We checked in on a Thursday around 1 PM. It wasn't too busy -- one person in front of me in line. Just as the guy in front of me went to check in, an attractive young female employee just arrived to her check in terminal and motioned me over. When she asked for credit card and id, I handed over the sandwich. Before I could even say anything, she gave me a big smile and said "You'd like something really nice!". I kind of laughed and she went to work. She came up with two upgrades in the Palace Tower. One was on the 12th floor with a pool view, but was not ready, the other was ready but on the 6th floor with no view. As I tried to decide, she engaged in small talk , asking me if I was there for business or pleasure, ever been here before, etc. All the while, typing away on her computer. I was about to select the 6th floor room when she said "let me see if I can move some things around". After another minute of typing and small talk, she found a 14th floor, 500 square foot, pool view room. She was great and it was worth it!
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- Room Booked: Deluxe
- Room Upgrade: Suite in Agustus Tower
- Hotel Clerk: Male / 18
- Check-In: 2012-01-08
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Jackpot! Beau Got A Caesars Palace Room Upgrade
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There were a number of people working but only one young female. I was attempting to make my way to her in line but a young man at the Diamond Check In waved me over. I was a bit nervous seeing that this wasn't the normal check in but I figured I would try it anyways. ID, $20, Credit Card. I told him it was my first time in Vegas and I was wondering if there were any complimentary upgrades. I also wasn't sure if this would work because this is the week of CES and a lot of hotels are pretty filled up. He typed about about 10 minutes while chit chatting. Finally he said he was able to upgrade me and we ended up on the 45th floor overlooking the Bellagio which is where I am typing this from right now.
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- Room Booked: Classic
- Room Upgrade: Palace Tower
- Hotel Clerk: Male / 25
- Check-In: 2011-12-23
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Jackpot! Melis Got A Caesars Palace Room Upgrade
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We arrived at 9 AM; went to a young female clerk, who straight up said no check-in till 4 and that I could leave my number for them to call. Bit discouraging. Then they called at 11:30, so we rushed back and waited for cute mid 20's Hispanic male clerk, who was amazing. He asked if we were celebrating any occassion, let him know we were celebrating my mom's bday and he said "Well, we have to make sure you guys have the best time @ Caesars then!". Slipped the $20 sandwich with a smile; he graciously kept it by the keyboard then announced that an 11th floor Palace Tower room with a great view and a jacuzzi tub was the complimentary upgrade he had in mind for us. Wonderful!!!
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- Room Booked: Classic
- Room Upgrade: Augustus Tower Deluxe Room
- Hotel Clerk: Male / 36
- Check-In: 2011-12-20
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Jackpot! Ace Got A Caesars Palace Room Upgrade
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Arrived around 6:30pm on a Tuesday for a two night stay. My check-in line was being served by 3 clerks, a black female in her 20s, a hispanic male in his 40s, and a white male who appeared to be a supervisor based on the additional text on his name tag. Was hoping for the female, but got the hispanic guy instead. Simply slid the $20 sandwich across the counter when prompted for ID and credit card. Didn't even use the "complementary upgrades" line. He snatched it up, placed the $20 bill next to his keyboard and asked, "Oh, looking for something special?" I said my wife and I were town for a quick trip, that we were married at Caesars several years ago (which is true), and this was an impromptu anniversary gift (sort of). We had some brief friendly chit-chat about marriage, kids, etc. He set us up in the Augustus Tower in a fantastic suite with a North facing Strip view. Well worth the $20 considering we booked the room online at the last minute for $62/night.
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- Room Booked: Classic Room
- Room Upgrade: N/A
- Hotel Clerk: Female / 25
- Check-In: 2011-12-18
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No Dice For Joey at Caesars Palace...
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Been reading about this $20 trick for a while now, and I finally had a chance to try it out on a weekend (sorta) trip to Vegas with my girlfriend.
We arrived at Caesars quite early (it was about 9:30 am and the air was still cold and wet from the previous night's rain) and went to check in. There were a couple of desks completely free of people checking in, so I wandered over to one of them where a young, professional sounding lady was standing. I gave her my name and she looked up my room (which, because of the fact that it was extremely early in the day, was not ready yet). She finally found a room that was being cleaned and would be available very shortly, so she asked for my ID and credit card. The moment of truth was coming...
I fiddled with my wallet for a second before slipping the $20 between the two cards and handing the stack to her. I immediately asked if there were any complimentary upgrades available, and before I could bat an eyelash, she told me that the hotel was very booked, and no upgrades were available at the time. Bummer! I said--very dejectedly--thanks anyway, and she handed me back my twenty.
So no upgrade for me (even though the basic room was nice and comfy). It seemed like the clerk I had chosen was new, and possibly wasn't too keen on giving out free upgrades. She didn't even see the $20 bill until after she had told me that there were no upgrades available. I completely understand her unwillingness to give out upgrades, especially if she just started working there. But alas, I will try again next time! Hopefully I will get someone who's a little more in the know about it.
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- Room Booked: we had a classic
- Room Upgrade: Augustus deluxe in Augustus Tower
- Hotel Clerk: Female / 25
- Check-In: 2011-11-07
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Jackpot! Dennis Bainbridge Got A Caesars Palace Room Upgrade
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We have always wanted to stay at Caesars Palace in Las Vegas but it was always out of our price range. That was until we joined Caesars-palace/"target="_blank">Caesar's Total Rewards. We were going to stay at Caesars in one of their classic rooms comped. for five nights. Now we arrived at their lobby at about 8 pm Monday evening Nov. 7th. The lobby was empty. I was shocked. We walked to the desk and I saw this very attractive woman with a great smile looking at us so we went to her. I told her my name and confirmation # and she had our reservation in seconds.The clerk then asked me for my licence and credit card . I had place a twenty dollar bill between the two and as I handed to her I smiled and said we were in Vegas celeberating our 44th anniversary and was wondering if she had an free upgrades. This woman congratulated us and tped some more and then she said if we spent the night in the classic room they could upgrade us the next day because al of the quailty upgrades were sold out for that night. We said sure. Boy was I glad we did wait. Thanks to the twenty dollar tipidea we now had a beautiful room in the Augustus toer room # 3652. .It had a hugh living area that had a sofa and two tables . It also had a big dresser with a 32 inch flat screen tv on the wall that swivled. The view was awesome. We could se on one side the Bellagio and the fountains. Now we could also see the Eifel Tower and the over sizes balloon as well as the Flamingo and that area. This room also had a BIG bathroom with a hugh walk in shower and a large whirlpool .Now across the room facing the tub we had a portable tv on the wall I could watch from the tub. All in all Caesars is a MUST stay if you can.
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- Room Booked: Classic
- Room Upgrade: Augustus Deluxe with Bellagio fountain view
- Hotel Clerk: Female / 25
- Check-In: 2011-09-18
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Jackpot! Travis Got A Caesars Palace Room Upgrade
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After waiting in the short line for the three people in front of me, I went to the next available desk clerk, handed over the sandwich, and mistakenly said "do you have any complementary rooms available?" "Let me check," she said, while I corrected myself to say "complementary upgrades". A few keystrokes later, she asked if I'd been there before (yes) and what room I'd been in before (Augustus tower with a view of the valet parking area). She upgraded me from the classic room (low conventioneer rate) to the 33rd floor (probably 10 stories up) with a view of the Bellagio. Yay! She then took the sandwich, pulled out the $20, showed it to me, and asked what it was for. "For you," I said, "thanks." She was appreciative and pocketed the $20.
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- Room Booked: classic
- Room Upgrade: Palace Tower
- Hotel Clerk: Male / 36
- Check-In: 2011-06-25
- Booked at: Orbitz
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Jackpot! Alex Got A Caesars Palace Room Upgrade
Booked Via Orbitz
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We had used this before, last year same time, same place. Tucked a twenty in between id and credit card. I asked if there were any free comp upgrdes. The gentleman said I'll check. After a minute or two of keyboarding, we got an upgrade to the Palace Tower, 19th floor, with a strip view. Well worth the twenty!!!
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- Room Booked: Classic Room
- Room Upgrade: Augustus Tower Suite
- Hotel Clerk: Male / 25
- Check-In: 2011-06-16
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Jackpot! Debbi Got A Caesars Palace Room Upgrade
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We came to Caesars for a 4 night stay, with a Classic Room Booked. We went up to a guy in his late 20s-early 30s and told him how excited we were to be there. I gave him my name, and put a $50 bill in between my driver's license and credit card, and simply asked if there were any complimentary upgrades available. He said let me check, started typing on the computer, then said he could give us the Augustus Tower Suite. It was double the space of the Classic Room, had incredible view of the Bellagio Fountains... a great Jacuzzi Tub, and was on the 32nd floor.
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- Room Booked: Palace tower deluxe
- Room Upgrade: Augustus tower luxury
- Hotel Clerk: Female / 25
- Check-In: 2011-04-18
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Jackpot! Russell lane Got A Caesars Palace Room Upgrade
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4:00 pm check in. Didn't have a choice with which clerk to use. First available was a female in her 30's very attractive. I had been comped a deluxe room in the Palace tower already which is a nice room but thought, what the heck. Slipped a twenty between my license and credit card and asked if there were any complimentry upgrades available. She put the twenty aside and went to town on the keyboard. Then said she could put me in a luxury room in the Augustus tower overlooking the fountains at the Bellagio. Awesome view!! Well worth the 20 bucks. Plus you don't have to drag your luggage through the casino since the Augustus Tower is right by the front desk. Thank you for this website! I just discovered it last month and check in will never be the same again.
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- Room Booked: Classic room
- Room Upgrade: Augustus Tower deluxe room
- Hotel Clerk: Male / 25
- Check-In: 2011-03-10
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Jackpot! Tami Got A Caesars Palace Room Upgrade
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Checked in about 5pm on Thursday. Sandwiched the $20 and asked if any upgrades available. Clerk handed it back and said he would check. We were upgraded to an awesome room in the Augustus Tower (with jacuzzi tub) for no additional charge. We had booked four nights via our Total Rewards offer - so all nights were comped. The clerk didn't even reach for the $20 on the counter so we sort of flicked it over to him with the credit card and said Thank you very much!! Had a great time. Everyone was so friendly.
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- Room Booked: Classic
- Room Upgrade: Rainman suite then palace tower
- Hotel Clerk: Female / 36
- Check-In: 2011-01-29
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Jackpot! Lynda Got A Caesars Palace Room Upgrade
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Checked in Sun around midnight....there was a bit of a lineup...no choice in clerk...Asian middle aged woman....our party was made up of 4 60ish women...we wanted adjoining rooms...had booked classic rooms with Vegas.com...I asked if there were any complimentary upgrades...we were told that they were overbooked...and for some reason they couldn't find our second room...the only way we could stay together was to get a two room suite...when asked if that was complimentary she said no...things were not looking good!!!!!....at the beginning of our discussion I had placed the $20 sandwich on the counter....this was not going as I wanted so I took the money out of the sandwich and put it in my pocket....then she started typing and talking on the phone for the longest time....when she was finished she said she thought we would like the accommodation she had arranged for us....we were given the Rainman Suite for that night...two stories with the best view of the strip at night..google it !!!!!!!....we didn't leave there till Mon evening ...for the rest of our stay we were upgraded to adjoining rooms in the Palace Tower...needless to say I made sure that she got the 20 back
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- Room Booked: Roman Tower Room
- Room Upgrade: Palace Tower Junior Suite
- Hotel Clerk: Male / 18
- Check-In: 2010-11-05
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Jackpot! Marcus Got A Caesars Palace Room Upgrade
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We looked for a male clerk in his 20s and simply asked if an upgrade was possible, he started looking before I could offer the sandwiched $20. At first I thought there was no chance as the hotel was sold out, here we are in a much better room than I thought we would get.
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- Room Booked: Standard Room
- Room Upgrade: None
- Hotel Clerk: Female / 36
- Check-In: 2010-09-22
- Booked at: Expedia
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No Dice For Never Again at Caesars Palace...
Booked Via Expedia
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Arrived at 3:00 and there was a line so I was unable to choose. Later/middle aged woman took my $50 (5 nights) and didn't upgrade me AT ALL. I was very polite, but it didn't work. I was stuck in the Roman Tower while my friends who didn't try the sandwich trick ended up in the Palace and Augustus Towers with 700 sqft rooms with views of the pools. I got a room with a view of the roof of an adjacent buliding on the "50th" floor, which is really the 2nd floor of the Roman Tower. I had no bathtub, the tv in the bathroom didn't work and the handles on my dresser were broken. I will never stay at Caesars-palace/"target="_blank">Caesar's again. Perhaps she was trying to punish my attempt? Hope she enjoyed the $50! I could have used it at the Roulette table. :)
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- Room Booked: Roman Tower
- Room Upgrade: Palace Tower
- Hotel Clerk: Male / 25
- Check-In: 2010-08-19
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Jackpot! Jessica Got A Caesars Palace Room Upgrade
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We checked in at about 5pm, long line up. The clerk too the $20 and upgraded our group to the palace tower
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- Room Booked: Deluxe Room in Palace Tower
- Room Upgrade: Petite Suite in Palace Tower
- Hotel Clerk: Male / 31
- Check-In: 2010-08-01
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Jackpot! Jason Cadreau Got A Caesars Palace Room Upgrade
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We arrived at 3PM on Sunday and the check-in lines were steady, yet not horrible. We stopped and discussed which clerk we were going to ask, and made some basic observations. We decided on a clerk who was in a good mood, smiling and had a bubbly personality. My friend has an innocent looking face and is very polite, so that may have helped as well. It doesn't hurt to be sincerely nice.
As we were greeted by the clerk, we were both smiling. We told her we were very excited to celebrate two birthdays at Caesars and we've read nothing but good things about the hotel. We had two rooms reserved. Following your advice, when she asked for the CC and ID, we had a $50 bill in the sandwich. My friend then asked if there were any complimentary upgrades available for both rooms. She smiled and said, 'Let me take a look." After working the keyboard in a typing fury, she said "You're going to really like your rooms!"
We were upgraded from a deluxe room to a petite suite with a large 2 person jacuzzi bath, 2 bathrooms, a huge 2 person shower and a pool view on the 26th floor. The second room was the same without the jacuzzi. Absolutely beautiful rooms!
Thank you for your advice on the sandwich! I travel frequently and have never heard of this before! Great Tip!
J~
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- Room Booked: Palace Tower Deluxe
- Room Upgrade: Augustus Junior Suite w/strip view
- Hotel Clerk: Female / 18
- Check-In: 2010-07-27
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Jackpot! Chris Got A Caesars Palace Room Upgrade
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Went for younger looking female clerk. There were a few managers observing so I wasn't sure how it would work out, but they walked away just as I got to the front of the line. Slipped $40 between the credit card and driver's license and asked if there were any complimentary upgrades. Turned out I had already been upgraded to a junior suite in the Palace tower, so she switched me to Augustus tower and gave me an amazing view of the strip and the Bellagio fountain. I'm pretty sure $20 would've done the trick but I was more than happy with the value seeing as I stayed for four nights. I've stayed in the Palace tower many times and the Augustus is definitely a step up.
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- Room Booked: Classic
- Room Upgrade: Jr Suite - Palace tower
- Hotel Clerk: Male / 18
- Check-In: 2010-07-08
- Booked at: Hotels.com
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Jackpot! anoynomous Got A Caesars Palace Room Upgrade
Booked Via Hotels.com
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Did not get a choice of agents as there was a line. I handed the agent my sandwich. He quickly saw the $20 and before I said anything, said, let's see what kind of upgrade I can get for you. I said, a suite would be great in the Palace tower as I'm there for a convention in the Palace Ballroom. He did some typing, said he couldn't give me a full suite, but can give me a junior suite (I think online it's called a premium room?). It had 2 bathrooms, jacuzzi tub, bidet in one of the bathrooms and about 400 sq feet with a view of the pool. I also asked for a complimentary fridge (I had called previously and was told it's $20 a day). He said of course I'll send one right up.
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- Room Booked: The cheapest room
- Room Upgrade: Palace Tower Deluxe
- Hotel Clerk: Male / 18
- Check-In: 2010-06-22
- Booked at: Hotels.com
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Jackpot! Craig Got A Caesars Palace Room Upgrade
Booked Via Hotels.com
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Went to the young dude and slipped him a $50 sandwich and asked if there were any complimentary room upgrades. There was no line so we had our pick of people. He typed in the computer for about 2 minutes then upgraded us to a palace tower deluxe room. Our friends went to an older guy and slipped him $20. They ended up still having to pay an extra $20 a night for the exact same room, although they did have a pool view.
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- Room Booked: Forum Tower
- Room Upgrade: Mini suite Palace Tower With pool view
- Hotel Clerk: Male / 36
- Check-In: 2010-06-16
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Jackpot! Sly Got A Caesars Palace Room Upgrade
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Got there around noon so before check-in time. Didnt have to say nothing I just slipped the $20 dollar bill between my CD and Passport and voila he was already on his computer and Jackpot
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