Bally's Hotel Room Upgrades

No Dice For Larry Montango at Bally's...

Arrived at Bally's about 4pm on Sunday, which so happened to be NASCAR Weekend in Las Vegas. When I got to the front of the line, I was called over by an older front desk clerk. When I presented the sandwich, I asked if there were any complimentary upgrades available. She immediately told me no, and was quite curt and rude about it. I told her in the reservation notes, the casino host previously requested an upgrade for me, should one be available. I told her to look at the notes and she said I could be upgraded to a Jr. Suite for 50% more ($100 room the first night for $150, and a $60 room for $90 the second night). I passed and then mentioned I was supposed to get a coupon book upon arrival with over $1000 in offers for Harrahs properties. She was rude and said..."I guess you were told a lot of things". At this point I got pissed and said I would like to cancel my reservation and go elsewhere. She said I would be billed for the first night regardless. I told her I wanted to speak to the front desk manager, who was standing right next to her at the time (I didn't realize this til this point). He reached under her computer desk and pulled out the coupon book for me. Not so much as an apology. I said I would spend the night and decide what I wanted to do the the next day, when I was informed should I leave early, I would be charged $50. They got me coming and going. After my run in with this front desk clerk, I went upstairs to my smoking king, only to find I was in a non smoking double room with a view of a cement wall. I immediately went back downstairs to the Platinum Check In and spoke with a different clerk. She apologized and cheerfully gave me a room on the 25th floor with a king bed. I go the room, which seemed nice, only to have a tile fall off the wall while I was going to the bathroom. I decided not to say anything, went to the casino to gamble. By the way, if you're going to gamble in Vegas and play the slots or video poker, do not expect much in return on your Total Rewards Card. I lost $750 and got $7.75 in comp dollars. I highly suggest you run, not walk, and find a different place to stay. Vegas just isn't Vegas anymore, and anyone who tells you differently, does not remember the good old days when things were flying high and they were willing to take care of their clients. Now that all the casinos are corporations, there is a new mafia in town....its called the shareholders and the bottom line is all that matters, not the client! Good luck to you if you decide to stay at Ballys!

Jackpot! Chris Got A Bally's Room Upgrade
Booked Via Expedia

Booked the room via Expedia.. Chose the cheapest room available.. I had tried this trick at Hilton and it worked so I had planned all along to try at Bally's.. Checked in on a Tuesday about 11pm..Nascar weekend coming mind you.. Handed her my CC and ID with the 20 in between and asked for any upgrades. She said sure how about the 25th floor in the North tower. I was'nt sure how many floors they had so did'nt really mean anything to me at the time..Got to the 25th floor the top floor and started walking to the room..Come to find out it was the last room on the hallway 2597.. Opened the door and it looked basic from the entryway but as we turned the corner it was'nt just any room..We had the North Tower King suite with a king size bed with a couch then looked to the right and had a Jacuzzi tub with his n hers vanity stand up shower single toilet and a badai..We had a balcony but it was locked up but still had a great view thru the large sliding glass windows..It's a 350 dollar a night room.. I paid 260 including my 20 tip for the whole stay of 4 nights..So for my 20 bucks it was well worth it.. Thanks FDT.com

Jackpot! Sarah Presant Got A Bally's Room Upgrade

We got in quite late on a Monday night and were staying until Friday. I was hopeful that the upgrade would work because of the time of day and the fact that we were leaving before the weekend. There was a bit of a line so we didn't get to choose the clerk but we were directed to a very happy looking young asian clerk. I was pretty excited and she called us on being Canadian right away. I launched into my bit about it being my first-time in Vegas and my 30th birthday (both true) and slipped her the sandwich, asking about any complimentary upgrades. She smiled and said, "Oh is this for me?" then proceeded to check the computer and said she'd see what she could do. After a couple trips to the office she came back and said she only had a Grand room (the next step up) and apologized that she couldn't do better. The room was gorgeous anyways and DEFINITELY worth the $20! The huge jacuzzi tub was amazing - great after long days with lots of walking on the strip. My girlfriend also got an upgrade with a different clerk as she checked in shortly after us so two successes here. I'll definitely do this again - and tell other people to try it. It was a great first gamble to kick off the trip!

Jackpot! David Got A Bally's Room Upgrade

Checked-in at 3PM on Friday, Jan. 29. Had about twenty people in line, but it moved quickly. Clerk at desk was friendly, courteous and professional. I requested a complimentary upgrade and was assigned a "junior suite" in the remodeled North Tower. (I had booked a standard room in unrenovated South Tower at $190 total for a three-night, weekend stay.) I tipped the clerk for the upgrade and we were in our room three minutes later.

Jackpot! Kevin Got A Bally's Room Upgrade

I booked via their website and was offered a free room on a Tuesday night (the slowest day in Vegas). I can't pass up a free room...! I prepared my DL, credit card, the $20 bill, and Total Rewards card in line. It was only about noon and I was nervous, since "official" check-in wasn't 'til 3pm. The clerk saw the $20 and I asked if their were any upgrades available. She told me, "all we have ready right now is junior suites" and I told her that would be fine. I also asked if I could have late check out, and she told me that I was all set for 2pm the next day. My room was spacious, clean, and a decent view on the 18th floor. The $20 trick worked for me!

Jackpot! Jill Got A Bally's Room Upgrade

We arrived on a Thursday night around 9 pm. There was a short line and we didn't get to pick our clerk but ended up getting this younger guy. As he was checking us in, I mentioned it was our first anniversary and he immediately asked if we would like an upgrade. Since we were staying for free (rewards program offer), I figured it couldn't hurt to offer a little more. I said that I would and handed him two twenties between my license and credit card. He said he would need a moment to check what was available and looked to see how much was there, haha. When he got back he offered us the suite. It was on a low floor but we didn't mind too much because it was a fight weekend and very busy. The suite was awesome. Large comfortable bed, big bathtub, and a shower, his and her sinks. The wall paper was a little worn in places but it was clean. We stayed four night so our upgrade cost us about ten dollar a night. It was totally worth it!

Jackpot! Christopher Got A Bally's Room Upgrade
Booked Via Priceline

My friends and I walked in about midnight and I had the twenty all set gave her my name and handed her the sandwich. She looked at it put a smirk on her face. I asked if there were any complimentary upgrades available for our stay. I threw in there it was our first trip to vegas which it was and Bally's was recommended to us by a previous guest. She mentioned she would see what she could do. She did her thing for about 5 or 10 minutes it seemed as though she was initially going to put us in the celebrity suites but the other girl a few computers next to her butted in and said she could not do that. After another few moments she mentioned that she would not be able to give us adjacent rooms, who was it to complain. After I agreed to that she mentioned she would have to get manager approval walked away for a minute, came back and handed me our keys. Those rooms were AMAZING!!! All for an extra 20 bucks!

Jackpot! Sam Got A Bally's Room Upgrade

I took the first available clerk and tried the sandwich trick. It worked! The clerk was so excited when she saw the $20. Without even asking, I was upgraded to the renovated tower and was given a junior suite (which is a little bigger and had a wet bar area).

Jackpot! Jen and fiance Got A Bally's Room Upgrade

When we got there, long line to check in and we picked out a lady who we did not want cause she was super slow. Sure enough we are next in line and get called to her, we think ugh!!! We still decided to try the sandwich and see what happens. Well, as luck would have it, she was able to upgrade us from a the cheapest south tower comp room to a north tower junior suite. Room was nice, but I wouldn't call it a suite. Only thing different than a regular room was the bathroom was bigger and had a separate vanity and sink for the ladies! We also got put on the 21st floor with a view of the north strip. Well worth the $20!!!

Jackpot! Angelo Got A Bally's Room Upgrade

There was a lineup so i just went to the next clerk available. Gave her my credit card and I.D with a 20$ bill in the middle. Right away she asked" is this for me". I said "yes, just wondering if im eligible for a complimentary room upgrade" She said " well thank you very much let me see what i can do" and she then moved us into one of the renovated rooms in the northtower